Ordered product from Dreams ,Irvine, Ayrshire. Staff were very helpful and very friendly. All our questions were answered fully and we were never put under any pressure. At all times we were kept info... See more
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I’ve only had it for a week but already feel a difference in my sleep pattern. Less waking up throughout the night when turning over - l am a side sleeper. Getting used to the different feel of the... See more
Excellent service from when we entered the store. Knowledgeable staff who measured us using the computer technology of the body assessment plus helped us through every stage of selecting a mattress, b... See more
We had a great overview in the Irvine Store. My girls tried out various mattresses and no push was made by the Staff. We revisited the after and placed order. All was easy and quick. On both occasions... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2B Riverway Retail Park, KA12 8AG, Irvine, United Kingdom
- 01294685224
4.8
Excellent
197 reviews
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Excellent service from start to finish
Excellent service from start to finish. Would highly recommend
3 November 2024
Delivery men polite helpful and…
Delivery men polite helpful and cheerful. Delivery on ti.e and advance notice of delivery time given.
5 October 2024
Foley TV Bed
Had a great experience in the store, staff were very helpful and gave me a great deal too! Offered lots of different options for the bed and mattress to suit what I had asked for. Delivery was quick and easy and the team also assembled the bed which was great, very hassle free! Would shop here again! Love the bed, exactly what I wanted!
5 October 2024
Bought my bed with confidence that…
Bought my bed with confidence that everything would go smoothly and of course it did within three weeks my bed was in place and my old one taken away
It is comfortable and with the gel it keeps me cool no more waking up sweating
27 September 2024
Fantastic Service
The two delivery men were fantastic. Both men respected my home and could not have delivered my mattress or picked up the old one any better. So pleasant and professional.
22 September 2024
The staff in the shop when we purchased…
The staff in the shop when we purchased our mattress were tremendous, the 2 lads who delivered the mattress were so helpful and the mattress itself is giving us a great night’s sleep
14 September 2024
Hassle free shopping experience
Kenny at the Irvine store showed us a wide selection of mattresses and did not pressure us in any way so that we could take our time in choosing the one right for us. He also informed us of offers that were available and made it easy to organise a delivery date that suited our requirements. Overall a hassle free shopping experince.
1 August 2024
The staff in the shop were very…
The staff in the shop were very helpfull and friendly, no issues with the delivery the boys were great. They kept us up to date the day of delivery
30 August 2024
Drivers very polite goid manners and…
Drivers very polite goid manners and very helpful
24 August 2024
Great service!
24 August 2024
Buying our new mattress and having it…
Buying our new mattress and having it delivered has been made so easy. The care and level of service throughout the process has been to a very high level, professional and friendly with attention to detail.
Highly recommended especially as the mattress is super-comfortable!
3 August 2024
Greeted well as we entered the shop and…
Greeted well as we entered the shop and given all the assistance we required. At the same time we were given space and time for contemplation and decision making.
3 August 2024
Staff were extremely helpful
Staff were extremely helpful, and knowledgeable. Pointed us in the right direction.
Would definitely recommend Dream's
28 July 2024
Good knowledge shown by showroom staff
Good knowledge shown by showroom staff, ordering process very easy and quick.
25 July 2024
Delighted with my purchase
I entered the store for a browse & left with a new mattress, pillows & mattress protector. Delighted with my purchases. The staff member was very knowledgeable & helpful. Delivery was quick & on time. Delivery men removed my old mattress for recycling. Happy customer.
3 July 2024
Great experience
My experience was absolutely fantastic Debbie in the Irvine shop talked us through what we were looking for and she was spot on I love my mattress it gives me a great sleep. Debbie is a credit to your company and so helpful best customer service I’ve had
21 April 2024
Lady in shop was so helpful and…
Lady in shop was so helpful and friendly. Boys who delivered mattress were super professional and polite. Put shoe covers on before coming into house and carried mattress upstairs for us.
13 July 2024
Good choice and sales knowledge
29 June 2024
Unprompted review
From start to finish great service
From start to finish great service. Debbie in the showroom could not have been more helpful and thorough. She was lovely and nothing was a problem. The updates about the delivery were great and delivery drivers great. The mattress itself is beyond comfy.
23 June 2024
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