The staff were friendly but professional and efficient. Answered our questions and looked up specific queries that we had. There was no pressure when viewing the mattresses and bed frames. We dealt wi... See more
Location
Switch locationUnit 6c, Inverness Retail Park,, Eastfield Way, IV2 7GD Inverness, GB
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See what reviewers are saying
From entering the Dreams store, we received both discretion while we browsed vast selection of beds, then sampled the electronic tester bed to narrow down our needs, and then received professional an... See more
The assistant took time to let us try out several types of mattresses in the showroom before making our choice. The new mattress was delivered and the old one removed efficiently. Very comfortable - s... See more
Isabella was fantastic, such a lovely girl, funny and warm, she helped us choose the right bed without any pressure to buy. The manager (didn’t catch her name but very charismatic lady!) was fab too,... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6c, Inverness Retail Park,, Eastfield Way, IV2 7GD, Inverness, United Kingdom
- 01463 490545
4.7
Excellent
226 reviews
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Good service in store
Good service in store, quick delivery date, with good communication in advance regarding delivery time slot. Delivered promptly by helpful guys who put it in the requested bedroom & explained how to set the bed up. Very happy with purchased item.
1 February 2024
Delivery was right on time and all…
Delivery was right on time and all items were delivered
28 January 2024
Very helpful in store
Very helpful in store. Allowed me time to select the right mattress for me. Delivery was quick, delivery team were very efficient.
12 January 2024
The service from start to finish was…
The service from start to finish was excellent. We felt that she knew how important the new mattress would be for us and that the cooler the bed would be a bonus.
3 January 2024
Unprompted review
Excellent demonstrations & Tring out…
Excellent demonstrations & Tring out beds to find the most suitable..
15 December 2023
I had the particular product in mind
I had the particular product in mind. They showed me this and similar beds and spent a good bit of time explaining and going through options the only disappointment was I had to wait nearly a month for delivery although they had item in stock
27 October 2023
Delivered on time and the driver and…
Delivered on time and the driver and drivers mate were very good and courteous
1 December 2023
Isabella was fantastic
Isabella was fantastic, such a lovely girl, funny and warm, she helped us choose the right bed without any pressure to buy. The manager (didn’t catch her name but very charismatic lady!) was fab too, a great team which made sure we had the best deal and all really helpful. Fantastic with our little boy too, providing much needed entertainment for him while we looked at beds!! All in all, a wonderful experience, thank you!! :
24 November 2023
Unprompted review
Excellent customer service and first class bed
From the excellent on time and efficient delivery process to receiving and subsequent build of my new bed, I’m very happy and completely satisfied with all aspects of customer service I received from Dreams (Inverness).
The bed itself is a Wilson Ottoman double bed which was straight forward to assemble, well manufactured and looks good.
24 September 2023
We got a phone call on the day to…
We got a phone call on the day to advise on delivery time , and they arrived within 5 minutes of the time arranged. The guys were very pleasant , they built our order and tidied up and removed all packaging .
Excellent service. Would highly recommend Dreams 👌
23 November 2023
Dealing with Dreams was a dream from…
Dealing with Dreams was a dream from start to finish! Excellent customer service throughout the process, great product range - delighted with our new mattress. Thank you
18 November 2023
Excellent customer service
Excellent customer service. Very helpful . Delivery arrived on time. Staff very helpful. New mattresses excellent and very comfortable
11 November 2023
Plesant experience
Assistant was informative polite and not pushy. Could take as long as needed to select what I wanted. Good range of beds and mattresses with rsnge of prices to suit modt people.
29 October 2023
Unprompted review
Very helpful Donnie!
Very helpful Donnie helped me to pick out a good matress within my price range (cheap!) and it is very comfortable!
The delivery was really good, they carried it in and took the plastic away with them, and called me 30mins before arrival to make sure I was in.
Very happy
26 September 2023
Excellent customer service.
Excellent customer service from the minute I walked through the door. I was shown a good range of beds and really felt listened to. Really happy with the bed I chose, excellent delivery and follow up. Thankyou.
20 October 2023
Satisfied Customer
First class service from Donnie in Inverness, great product delivery team polite and knowledgeable.
7 October 2023
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