Amit and Emma were both exceptional, perfect manners, extremely polite and friendly but not pushy. We visited Furniture Land who were extremely rude and sent us back to Dreams as our budget wasn't hig... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We like the bed.The man who served us was knowledgeable, friendly and efficient. But the day before delivery we were told our old bed had to be brought downstairs and the mattress bagged and sea... See more
Company replied
Went to the Hull branch where a very helpful guy, Dave, talked us through our options for our purchase. We went back several weeks later and he remembered us and brought up our previous requirements.... See more
Amazing staff in the Hull store. David was outstanding his customer service skills are something else. We were under no pressure to buy at all, very relaxed atmosphere. We were given lots of inform... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2A The Junction, HU3 4SA, Hull, United Kingdom
- 01482 427174
4.8
Excellent
343 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and product
Efficient service in the sale room; bed delivered on time as promised, with care and attention; product satisfactory in all respects. The bed was a bespoke construction, and although pensioners we were quite able to fit the headboard ourselves. Our only suggestion would be to provide an A4 sheet to explain how to do it as we got it wrong at first but resolved it by trial and error.
11 March 2024
Good conversation, able…
Good conversation with staff and able to make a decision based on facts and information vice sales pressure.
17 March 2024
I am happy with my purchase .
I am happy with my purchase .
The sales man was very knowledgeable. It was a good experience for walking into the shop..until leaving . Thank you
9 March 2024
Friendly
Dry friendly, not pushy at all.
Also took their time and helped us make the right decision
7 March 2024
Good Experience
My experience was one of good customer care with a lot of useful information about the purchase.
7 March 2024
Very helpful salesman with no pressure
Very helpful salesman with no pressure. Delivery on time with a super service by the young man and woman.
29 February 2024
Very good service
Very helpful staff from the first visit to the delivery. Delivery was very efficient and tidy. Bed is excellent its an electric double.
23 February 2024
Good company to deal with
Excellent service from Emma who was very helpful and friendly guiding us to the mattress most suited for our purpose .very pleased with service all round.
24 February 2024
Fantastic delivery service!
Great product. Delivered when promised. The delivery men were very helpful and friendly. Overall a positive experience!
10 February 2024
Sealy Kindra
Plenty choice in store. Tech to analyse which mattress is for you. Lots of time to try and choose.
Did not like process on computer which gives the impression they are knocking the price down. In reality its minimal. Take a student you get a straight 10% off.
2 January 2024
Could not fault shop experience or…
Could not fault shop experience or delivery of goods
3 February 2024
Easy seamless purchase with courteous…
Easy seamless purchase with courteous helpful staff and careful on time delivery.
Faultless to be honest.
22 January 2024
Excellent service
Staff were very helpful and polite. No hard sell, just leave you to it in terms of trying all the beds but are available if you need help.
Delivery was great, delivery times were sent, a courtesy call on the day and arrived on time. Delivery guys were extremely professional and respectful of my home. Couldn't fault any part of the entire process.
30 December 2023
From ordering too delivery everyone was…
From ordering too delivery everyone was brilliant and helpful
19 January 2024
Very Good and Helpful
13 January 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.