Dreams - Horsham Reviews 

157
TrustScore 5 out of 5

4.9

Units CU1 & CU2 Bishops Weald House, RH12 1AH Horsham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Popped in just to look and see what was available, Lucy Brand welcomed me and took me through what all the different banners meant on the beds and would do the mattress selection once machine wa... See more

Rated 5 out of 5 stars

I recently went to Dream in Horsham and had the assistance from Kerryn who went above and beyond to help. She was calm, professional and very knowledgable about what was best suited for our needs. She... See more

Rated 5 out of 5 stars

Very helpful staff in the shop and we used their handy sleeping position analyser machine to help us choose our new mattress (pointed towards mid range firm options rather than the most expensive whic... See more

Rated 5 out of 5 stars

Went to the shop on recommendation of friends but really only to browse. Sales assistant Chazz couldn't have been more helpful and knew her subject in great detail. Having experienced the Sleepmat... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Units CU1 & CU2 Bishops Weald House, RH12 1AH, Horsham, United Kingdom

  • 01403 266557

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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4.9

All reviews

(157)

14,140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

We went to Horsham branch and Chazz who dealt with us exceptionally well. She was very helpful and knowledgeable without putting us under pressure to buy. She was always at hand when we needed help - perfect

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service from the manager at…

Amazing service from the manager at Horsham. Super friendly and knowledgeable, no pressure selling. Gave us time to try out the mattresses once explaining about them all. Bought a small double mattress ofexcellent quality and extremely good price. The delivery was quick and delivery staff were excellent.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Faultless experience - well done Dreams

Everything about the experience was great - the cool (slightly gimmicky but fun nevertheless) body scanner, the choice of mattresses and different price points, the sales staff in store (Ed I think in Horsham), the information and follow up and finally the delivery experience - on time and I just can't fault the Dreams experience.

14 July 2023
Rated 4 out of 5 stars

The company was great at the point of…

The company was great at the point of sale, but the product has really been a disappointment. Going to wait a little longer then probably return.

However Dreams got in touch and they were really understanding and helpful.

18 June 2023
Dreams - Horsham logo

Reply from Dreams - Horsham

Good afternoon Nick,

Thank you for leaving us your review.

I am so glad we could speak today to discuss your mattress and the ways in which we can assist.

I have sent you an email, so you have my details. Please do let me know how things are by the end of the month and we shall be able to assist if required.

Many thanks,

Kishan

Rated 5 out of 5 stars

Superb :)

Went to the shop on recommendation of friends but really only to browse. Sales assistant Chazz couldn't have been more helpful and knew her subject in great detail. Having experienced the Sleepmatch we went on to try out appropriate mattresses and bases. Surprisingly for us after an hour we had made a decision and ordered new of both of the above!
Delivery was scheduled for 3 weeks later and having slept on our new bed for 2 weeks now we couldn't be happier - such luxury and comfort for older bodies.
Would be happy to use Dreams again for future purchases.

30 April 2023
Rated 5 out of 5 stars

A good nights sleep at last

Really helpful sales person in store who gave us very good advice and helped us choose the right mattress for us which is so comfortable and we are enjoying a good nights sleep. The delivery guys were also very good and extremely helpful and we are very happy with our purchase.

5 May 2023
Rated 5 out of 5 stars

Great service and deal to boot!!!

Went in on the off chance of getting a new mattress. Left 30mins later with a new mattress, pillows and sheets deal, 80% off (so a £1000 discount) free delivery at a time to suit me. It came bang on time. Absolutely no pressure in the store to. Great service

8 April 2023
Rated 5 out of 5 stars

In person & on line

Bought a mattress on line after trying and viewing in the shop. It’s very comfortable and was well priced for the quality of it. It was delivered promptly by a very nice driver. I’d recommend them.

10 January 2023
Rated 5 out of 5 stars

Highly recommend

Good service in store, quick delivery. Delivery men were great. Very careful carrying bed parts upstairs and put it together quickly. Cleared up after themselves also. Very pleased with the bed too. Would highly recommend.

26 November 2022
Unprompted review

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