I recently went to Dream in Horsham and had the assistance from Kerryn who went above and beyond to help. She was calm, professional and very knowledgable about what was best suited for our needs. She... See more
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Very helpful staff in the shop and we used their handy sleeping position analyser machine to help us choose our new mattress (pointed towards mid range firm options rather than the most expensive whic... See more
Went to the shop on recommendation of friends but really only to browse. Sales assistant Chazz couldn't have been more helpful and knew her subject in great detail. Having experienced the Sleepmat... See more
The company was great at the point of sale, but the product has really been a disappointment. Going to wait a little longer then probably return. However Dreams got in touch and they were really un... See more
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Units CU1 & CU2 Bishops Weald House, RH12 1AH, Horsham, United Kingdom
- 01403 266557
4.9
Excellent
156 reviews
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Double Ottoman bed
had a great experience at dreams wanted to buy a double bed for my daughter. The assistant in the shop was incredibly helpful when choosing the bed and mattress. Very quick delivery all went very smooth. Daughter is very happy with her double bed. excellent experience.
2 January 2026
I'm very pleased with my new bed and…
I'm very pleased with my new bed and mattress, quilt and pillows, all are very comfortable from Dreams in Horsham.
All the staff there have been very helpful with their customer service and I would recommend them.
16 December 2025
I love my bed
I love my bed, I feel rested in the morning. Great customer service at Dreams. - Horsham. Very patient, knowledgeable and helpful thank you.
21 November 2025
Perfect Customer Service at Horsham
Perfect Customer Service at your Horsham Store yesterday. Ben could not have been more helpful, courteous, knowledgeable and friendly. Together with the lovely smiling Kerryn, it made our new mattress shopping a real pleasure.
12 November 2025
Unprompted review
Very helpful staff and brilliant service
25 October 2025
Great service friendly staff.We got the…
Great service friendly staff.We got the perfect mattress. Highly recommend
18 January 2025
Good experience
Good experience . Went in store to try a few mattress .great sales info . Ordered online . Quick delivery and great delivery service . No complaints .
13 August 2025
Very helpful staff
Very helpful staff, expecially Benjamin.
Delivered on time by polite and professional driver and buddy.
The bed and mattress is good quality and comfortable.
Overall I'm very happy with my purchase
13 August 2025
comfy matress
tried out several beds in the shop until we found one that was just right, salesman was very helpful ,we paid
and the bed was delivered on time .
11 August 2025
Great experience in the shop
Great experience in the shop. Really helpful. Delivered on time and a really comfortable mattress. Really glad we decided to change our old one. Much better night's sleep.
25 July 2025
Lovely comfortable bed
Lovely bed with a very comfortable mattress. Delivery was quick and efficient and all packaging removed.
18 July 2025
Easy and pleasant experience
Easy and pleasant experience. Knowledgeable sales lady who was very helpful. I intend to buy another divan base from the Horsham store.
13 June 2025
Highly recommended
Excellent customer service and very good range of products
6 June 2025
Unprompted review
Staff very helpful in supporting making…
Staff very helpful in supporting making the right choice
31 May 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The experience in the shop was good 👍…
The experience in the shop was good 👍 the delivery guys were very unprofessional and unhelpful, they could not wait to leave, they left all the wrapping and would not put the beds together, I am very disappointed with the service.
24 May 2025
Unprompted review
Reply from Dreams - Horsham
Good afternoon Philip
Thank you for your email. I am so sorry for the issues you had with delivery. We would very much like to help you but need some additional information to locate your order.
I have requested these details from Trustpilot, and I look forward to speaking with you shortly.
Many thanks
Peter
Overall excellent!
Excellent service from sale through to delivery, I also has cause to ring customer service , helpful, polite and did what they said they'd do.
7 April 2025
Great customer service
Great customer service, didn’t feel pressured and came away very happy.
6 April 2025
Unprompted review
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