Great experience. Very knowledgeable and all our requests were listened to. Great fun getting the tailor made recommendations on the ‘computer bed’. Thankyou. Great service.
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See what reviewers are saying
We had two young men Erikas and Majid, they were so professional, polite and nothing was too much trouble. We were shown all details with regard our new bed and were informed about the 30 days we had... See more
Dreams High Wycombe made the process of choosing a mattress incredibly easy and reassuring - it is the thing you're going to sleep on for years so the wrong choice can lead to disturbed nights and bac... See more
Very professional. Staff at shop extremely pleasant & helpful. Which is why we always buy our beds or mattresses there when needed. New mattress arrived at the stated day & time. New pillows arrive... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Knaves Beech Industrial Estate, HP10 9QY, Loudwater, United Kingdom
- 01628 520520
4.6
Excellent
454 reviews
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Perfect nights sleep
20 September 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very happy with the service I received…
Very happy with the service I received from Giorgia she was very helpful and very pleased with my matresses
31 August 2024
Reply from Dreams - High Wycombe
Good morning Jill,
I appreciate your kind words about Giorgia's service. I am glad to hear she was helpful and made your experience a positive one.
Many thanks,
Kishan
prompt, pleasant and efficienct
The team came promptly and worked with efficient speed. Using road cones, I'd saved a good parking spot (I thought) but their van was too big so it had to be left blocking our narrow one-way street. First they had to dismantle and and carry down our steep stairs the heavy frame of our old sofa-bed. Then to come up with the new double bed divan base to install it with drawers. They worked so fast that no one in the street suffered from the blockage. One taxi saw that it couldn't pass and went the other way. Job finished in less than half an hour.
12 August 2024
Point of sale was a good experience and…
Point of sale was a good experience and the people who delivered were excellent.
22 August 2024
Great service at the Wycombe store and…
Great service at the Wycombe store and very informative. Ordering was easy and kept up to date with the delivery. On the day delivery team were on time and polite. Next mattress I’m going to Dreams.
26 July 2024
Excellent staff including delivery.
9 August 2024
Great team great products
Great team in store, wonderful delivery/pickup of old mattress, deffo 5 stars (maybe six)!
The mattress is great, and the tech to help choose it was good too...
11 August 2024
Ottoman bed build
Paying for the building service was worth every penny. The delivery and build took about 20 minutes and with all the rubbish taken away there was nothing left to do apart from making the bed.
2 August 2024
Giorgia has been very helpful
Giorgia has been very helpful, professional and friendly. We have bought the perfect bed😊
28 July 2024
Unprompted review
I have order a bed .
I have order a bed .. delivery confirmed .. by dreams .. then I wanted to add recycling my old bed .. rang to add on adviser explained this will cancel you original delivery I agreed that’s fine .. she confirm 3 aug .. so todays the 3rd we dismantled our divan bed .. so we thought break it up so it’s easier for them to take away .. the I thought to ring them to get a time from them …mind you I have had confirmation by email that’s will be delivered on 3 august .. advised explain we don’t understand how but it scheduled for the 8 I said I have proof etc .. so long story I have broke and dismantled my bed which is not coming have not bed to sleep on I suffer from chronic pain in my joint .. so for a good night sleep either go to a friend or to a hotel . Next delivery would be on 8 aug but between now and then I have no bed because they didn’t do there job and there bed are not the cheapest then I ask the advisor do you not have temporary bed .. his answer was we are out of stock due to the demand .. which is the compliant for not receiving there bed .. so if this is a regular issue why can they not contact there customer 24 hour before delivery to let them know bed is not coming.. so the moral is this is a everyday problem for dream yet they still doing the same this thing and not learning from there mistakes .. such ashame
I can confirm that dream has processed a refund and I am satisfied now
3 August 2024
Unprompted review
Reply from Dreams - High Wycombe
Good afternoon Mr Shah,
I am sorry to hear that your delivery did not take place on the 3rd August.
I have taken a look into your order and tried to call you this afternoon but as I was unable to reach you, I sent you an email and I hope to speak with you very soon.
Many thanks,
Kishan
Great bed delivery was on time and the…
Great bed delivery was on time and the fitters were very polite and got the bed put together very quickly
1 August 2024
The total experience was excellent
The total experience was excellent, from entering the store to the purchase of the goods we required. Would highly recommend to anyone wanting to purchase a new mattress
26 July 2024
Unprompted review
Visit to Loudwater Dreams
Visit to Loudwater Dreams. Excellent service. Syd went above and beyond helping us on multiple purchases of mattresses and a bed frame. She ensured we took advantage of all the available offers but no hard sell. There was a mix up on pillows but she arranged for the pricing to be honoured. The trip was a pleasure.
13 July 2024
Unprompted review
All good!
The salesman was great, not pushy, very informative and took his time.
Bed arrived on time, all good. Love the product.
Would recommend.
26 July 2024
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