Dreams - Hereford Reviews 

422
TrustScore 4.5 out of 5

4.7

Salmon Retail Park, HR4 9SB Hereford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Anna at the Hereford store was amazing for us! We went in not having a clue on what we wanted as we were coming from a 13+ year old mattress. Feels like she knew us really well after testing just a fe... See more

Rated 5 out of 5 stars

As requested I was left by myself to wander round the store studying everything until I asked for assistance, I then had excellent help and bought. my new bed !

Rated 5 out of 5 stars

Anna - Hereford Store Lovely customer service and very pleased with the service. Came in looking for an adjustable bed but decided against it… advised that the mattress advised would be just as b... See more

Rated 5 out of 5 stars

Lorna at the Hereford Dreams store was so helpful and informative. She really made us feel welcome as soon as we walked through the door and helped us ever step of the way. Thank you x


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Salmon Retail Park, HR4 9SB, Hereford, United Kingdom

  • 01432 279737

4.7

Excellent

TrustScore 4.5 out of 5

422 reviews

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4-star
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1-star

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4.7

All reviews

(422)

14,190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An exceptional experience.

An exceptional experience in choosing the right mattress. Cannot fault the range on offer, the good advice given, and the whole process of purchasing the right mattress for me at Dreams.

3 September 2024
Unprompted review
Rated 4 out of 5 stars

I slept very well on my new bed

I slept very well on my new bed, so well, on the fourth night I fell out of bed when I turned over!!! I sustained bruising to both knees and my shoulder. It could have been a lot worse, but it proves I slept well!!!

22 August 2024
Rated 5 out of 5 stars

Nice greeting

Nice greeting - useful information having quickly established what we were shopping for. Delivery team notified of time and carried up to bedroom and took off cellophane and took it away. All excellent.

16 August 2024
Rated 5 out of 5 stars

Excellent service

Excellent service. Very professional, friendly, efficient. Delivery men were a delight. Very helpful, clean and tidied up after. All in all super delighted with my new bed. Thank you.

16 August 2024
Rated 5 out of 5 stars

The staff member was so helpful

The staff member was so helpful, she matched us to what was in our budget but also the support of the mattress , she worked with us and we are very happy with our new bed

Thank you so much !

10 August 2024
Rated 5 out of 5 stars

Having previously bought a mattress…

Having previously bought a mattress from Dreams 8 years ago we returned to buy a new mattress, the sales assistant was extremely knowledgeable. We were kept updated on the delivery etc, the delivery arrived on time, the 2 guys were very professional, overshoes, handwashing that kind of thing, can’t fault so far.

The ottoman bed base is extremely good, the mattress whilst well made we are finding to firm for our requirements and are not having a good nights sleep, mattress from same supplier as previous, we will return to Dreams in a couple of weeks with a view to changing the mattress for a softer version, more expensive but that’s life, so glad Dreams offer this service.

29 July 2024
Rated 5 out of 5 stars

my experience at dreams was amazining sadly the machine to give a review is letting us all down

my experience at dreams was amazing. I did begin to write a review to tell you how fabulous your staff are in hereford, however the machine just cut out and I lost all the wonderful comments I had made.
outstanding, is all I can say. staff just amazing. helpful and so very kind.
I did not purchase on my first visit and made it clear I was looking for good deal. 3 weeks later I was back and purchased headboard and divan base.
again, staff outstanding. I wish give could give both ladies a bunch of flowers, at the very least.
Both your drivers were a delight. so helpful and kind, nothing was too much trouble.
I wold like to say more but in fear of losing this review as the last one just vanished off my screen.
thank you a million times. in haste to get this to you.thank you

2 August 2024
Rated 5 out of 5 stars

A personalised service

Sandra was slick and professional but warm, friendly and personal. Choosing a mattress was really easy and not at all hurried or pressured.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service at the Hereford…

Excellent service at the Hereford store. Very professional and helpful. The guy who put the beds up was great and left no mess whatsoever. Everything arrived on the planned dates no complaints whatsoever. Excellent products.

2 August 2024

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