Had a fantastic experience in your Green Lanes branch helped by your fantastic sales advisor Rashaan. I have to say he was friendly, knowledgable, kind and went above and beyond to ensure I purchased... See more
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Customer Services was excellent on entering the store and being greeted by Jason and Rachacn. Being shown various mattresses. Delivery by Albert and Martin was without challenges. I was called ahead... See more
Review: The Most Comfortable Bed Ever! I recently purchased the Therapur 1000 bed, and I can confidently say it’s the most comfortable bed I’ve ever slept on. From the moment I lay down, I coul... See more
What made my experience great was the very high level of customer support , great patients and great understanding when feeling mentally and emotionally unwell due to long term stress . It was difficu... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Arena Shopping Park, N4 1ED, Haringey, United Kingdom
- 02088 009638
4.8
Excellent
142 reviews
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5* Service
After browsing I was approached a lady who I suspect is the manager. She was warm, friendly, enthusiastic and put me at ease as a sole shopper. Her product knowledge was excellent, offering various alternatives and detailed explanations with ease and patience. She gained my trust and made me feel comfortable and confident in my purchase. Which by the way I was not intending. As someone who has an extensive background in customer service she made a positive lasting impression, which is incredibly rare these days. Not only was she managing three other customers as well as me, delivering the same level of service, she also was leading her team by example. It was evident that the manager had full control of the shopfloor and had the respect and support of her team, who were also highly professional. I was actually shocked by the professionalism of the staff in the store and such a high level of service from a high street brand in Haringey.
I genuinely think you have an amazing team, no doubt nurtured and developed by the store manager. Please look after them they are your best ambassadors. If I still worked in retail I would hire that store manager without hesitation!
6 January 2024
Unprompted review
Just what I needed and wanted
2 December 2023
What made my experience great was th great just great . e…
What made my experience great was the very high level of customer support , great patients and great understanding when feeling mentally and emotionally unwell due to long term stress . It was difficult for me to get through in changing my mattress for another one in store . Salesman James helped me with great confident when finding myself stressed out with such a small thing . James was compassionate , great calmness to get my double mattress changed for another great one . James is excellent and great calibra of a person for dreams .
17 November 2023
From ordering to delivery
From ordering to delivery, everything went well. The guys doing delivery were very good, courteous, friendly and efficient.
2 November 2023
May use AI-assist with repliesRead more
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Mouldy mattress
Terrible. Delivered a damp and mouldy mattress and won’t pick it up for 4 days. Customer service were rude and unhelpful.
2 November 2023
Unprompted review
Reply from Dreams - Haringey
Good morning Sarah,
Thank you for leaving us your review.
I am truly sorry to hear that your mattress was delivered in this condition.
I note that you did not submit your order number with your review. In order to review this matter for you, I have requested this information via Trustpilot and hope to receive it soon.
Many thanks,
Kishan
They are very helpful and easy to…
They are very helpful and easy to please from the moment you walk in the door and up till u leave
19 October 2023
Sweet dreams!
Very happy with bed and installation. Fit really quickly and cleaned up and took away all packaging.
12 October 2023
Fantastic service
8 September 2023
The Sales man who sold me the bed was…
The Sales man who sold me the bed was so professional and polite.
26 August 2023
Love my new mattress!
Rahaan made it really easy to choose the right mattress for me. I've been sleeping on it for about a month now, and I love it!
20 July 2023
Quick delivery
Quick delivery, quick to set up. Helpful with advice on how to look after product. All in all good experience.
4 August 2023
the staff were helpfully
the staff were helpfull, delivery was on time, delivery men were very profesional and helpful
8 July 2023
Delivery guys were great.
29 June 2023
Very pleased with the service in the…
Very pleased with the service in the shop and delivery and the product. It was all excellent.
14 June 2023
Excellent customer service and with a…
Excellent customer service and with a smile
13 June 2023
Unprompted review
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