The staff In store couldn’t be more helpful, gave us plenty of information, we used the sleep match machine to determine our perfect match and gave us a pillow to ensure we tested the mattresses... See more
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The welcome shown from the moment we entered the store was quite remarkable, and the genuuine experience and knowledge shown was of the highest order. We are convinced we have mad a very sound invest... See more
second time I have purchased from Dreams and the service was great the fitters cleaned up every scrap of plastic /cardboard etc .wore protective overshoes ,they were friendly and polite did the assemb... See more
Purchased a new mattress from Fiona,very knowledgable and friendly. Shop was clean,warm and welcoming went on sleep match amazing. Offered a cup of tea or coffee which was a nice gesture. Delivery wa... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 Victoria Retail Park, HX3 5HL, Halifax, United Kingdom
- 01422 360495
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There was plenty of choice of…
There was plenty of choice of mattresses to suit everybody. The Service from staff was very good and attentive. When we were advised on which type of mattress that would be best for our requirements We are very happy with our mattress so no complaints whatsoever.
They did what they were expected of…
They did what they were expected of over and beyond better than the first delivery
Great product good communication as…
Great proudly good communication as regards delivery and delivery men excellent and knowledgeable about the product
Great service by Rebecca in Halifax…
Great service by Rebecca in Halifax store showed me various options based on my needs and no hard sales push
My mattress is great!!
Very friendly staff
Very friendly staff, well educated in beds and mattresses easy to find. Quite expensive in the end but now that I have had it for nearly 2 months it's the bed bed / mattress I have ever owned. I don't ace no more when asleep and I actually have a really comfortable sleep.
"Jeff is happy".
The welcome shown from the moment we entered the store was quite remarkable, and the genuuine experience and knowledge shown was of the highest order. We are convinced we have mad a very sound investment in a new "Tempura" mattress and additions, all due to the expertise of "Fiona". Very well done, "Fiiona" is a credit to your organisation.
All round great service
Very pleased with it
New mattress
I get a lot of informations about products.
Lady from shop been very friendly and helpful.very good experience.highly recommended
Lovely Experience
Had a really love experience in store, staff were helpful, friendly and caring for what was being looked for :)
Excellent service and value at the…
Excellent service and value at the Halifax store. Offered a drink whilst browsing for a new bed. Good range. Very polite and friendly and helpful staff. Cannot find any faults with the store.
The delivery driver could not have done enough to help.
Start to end cannot fault give the Halifax store a try
Excellent service and great value
Excellent service and great value. Andy is the guy you want - knows his stuff and went above and beyond to get me the best deal for my sleep needs. Fantastic - 10/10
Excellent Service
Very professional staff, very welcoming and friendly. Would recommend !
A great, friendly experience
Really helpful, genuine and knowledgeable staff. Great products in store and amazing technology called sleep match, where you lay on a bed and you are scanned and a computer works out what type of mattress will best benefit you.
Exceptional Service
We were served by Fiona instore, she made the whole process very easy and was highly professional. Our purchase was a bed for our daughter and Fiona made her experience very pleasant, and in turn mine!! The aftersales service was also fantastic, overall very easy process.
Dream visit
Great buying experience from dreams at Halifax.
The sales assistant (Fiona) was great she has a wealth of knowledge and really knows the beds and mattress’s she’s selling.
The show room is nicely set out and not cramped with to many beds.
In-store staff make mattress shopping a pleasure
We went to the Halifax Dreams store to try out a mattress we'd found online. We were greeted warmly upon arriving, given water (I didn't even know I was thirsty until she gave me it - that's good customer service!) And helped find not only the mattress we'd found, but similar products that suited our needs. I am often anxious around sales staff, but this colleague made me feel completely comfortable and in control of my purchase and she was knowledgeable and helpful and not only did I leave with a more expensive bed than I came in to try, but I still feel that the decision was the right one and that I had been helped with expertise and information, rather than coerced into an upsell. Also there were a good selection of beds of all types, even ones on sale, but it was the customer service that left me feeling happy about my visit
Very satisfying experience
Very satisfying experience. Got what we came for and had a lot of good friendly advice whilst making our purchase. Couldn't have been better.
Great instore customer service
Great instore customer service. Used the sleep match machine that resulted in me finding the correct type of mattress.
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