Dreams - Halifax Reviews 

165
TrustScore 4.5 out of 5

4.7

Unit 4 Victoria Retail Park, HX3 5HL Halifax, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff In store couldn’t be more helpful, gave us plenty of information, we used the sleep match machine to determine our perfect match and gave us a pillow to ensure we tested the mattresses... See more

Rated 5 out of 5 stars

The welcome shown from the moment we entered the store was quite remarkable, and the genuuine experience and knowledge shown was of the highest order. We are convinced we have mad a very sound invest... See more

Rated 5 out of 5 stars

second time I have purchased from Dreams and the service was great the fitters cleaned up every scrap of plastic /cardboard etc .wore protective overshoes ,they were friendly and polite did the assemb... See more

Rated 4 out of 5 stars

Purchased a new mattress from Fiona,very knowledgable and friendly. Shop was clean,warm and welcoming went on sleep match amazing. Offered a cup of tea or coffee which was a nice gesture. Delivery wa... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4 Victoria Retail Park, HX3 5HL, Halifax, United Kingdom

  • 01422 360495

4.7

Excellent

TrustScore 4.5 out of 5

165 reviews

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4.7

All reviews

(165)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

There was plenty of choice of…

There was plenty of choice of mattresses to suit everybody. The Service from staff was very good and attentive. When we were advised on which type of mattress that would be best for our requirements We are very happy with our mattress so no complaints whatsoever.

24 February 2023
Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, well educated in beds and mattresses easy to find. Quite expensive in the end but now that I have had it for nearly 2 months it's the bed bed / mattress I have ever owned. I don't ace no more when asleep and I actually have a really comfortable sleep.

23 January 2023
Rated 5 out of 5 stars

"Jeff is happy".

The welcome shown from the moment we entered the store was quite remarkable, and the genuuine experience and knowledge shown was of the highest order. We are convinced we have mad a very sound investment in a new "Tempura" mattress and additions, all due to the expertise of "Fiona". Very well done, "Fiiona" is a credit to your organisation.

4 January 2023
Unprompted review
Rated 5 out of 5 stars

New mattress

I get a lot of informations about products.
Lady from shop been very friendly and helpful.very good experience.highly recommended

2 October 2022
Unprompted review
Rated 5 out of 5 stars

Lovely Experience

Had a really love experience in store, staff were helpful, friendly and caring for what was being looked for :)

2 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and value at the…

Excellent service and value at the Halifax store. Offered a drink whilst browsing for a new bed. Good range. Very polite and friendly and helpful staff. Cannot find any faults with the store.
The delivery driver could not have done enough to help.
Start to end cannot fault give the Halifax store a try

28 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and great value

Excellent service and great value. Andy is the guy you want - knows his stuff and went above and beyond to get me the best deal for my sleep needs. Fantastic - 10/10

9 September 2022
Unprompted review
Rated 5 out of 5 stars

A great, friendly experience

Really helpful, genuine and knowledgeable staff. Great products in store and amazing technology called sleep match, where you lay on a bed and you are scanned and a computer works out what type of mattress will best benefit you.

26 August 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

We were served by Fiona instore, she made the whole process very easy and was highly professional. Our purchase was a bed for our daughter and Fiona made her experience very pleasant, and in turn mine!! The aftersales service was also fantastic, overall very easy process.

9 July 2022
Unprompted review
Rated 5 out of 5 stars

Dream visit

Great buying experience from dreams at Halifax.
The sales assistant (Fiona) was great she has a wealth of knowledge and really knows the beds and mattress’s she’s selling.
The show room is nicely set out and not cramped with to many beds.

15 August 2022
Unprompted review
Rated 5 out of 5 stars

In-store staff make mattress shopping a pleasure

We went to the Halifax Dreams store to try out a mattress we'd found online. We were greeted warmly upon arriving, given water (I didn't even know I was thirsty until she gave me it - that's good customer service!) And helped find not only the mattress we'd found, but similar products that suited our needs. I am often anxious around sales staff, but this colleague made me feel completely comfortable and in control of my purchase and she was knowledgeable and helpful and not only did I leave with a more expensive bed than I came in to try, but I still feel that the decision was the right one and that I had been helped with expertise and information, rather than coerced into an upsell. Also there were a good selection of beds of all types, even ones on sale, but it was the customer service that left me feeling happy about my visit

11 August 2022
Unprompted review

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