Very satisfied with my purchase at dreams Staff couldn’t be more helpful. Helping me find the right mattress to suit my needs & comfort Very friendly staff & very well looked after which made... See more
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Very friendly staff who welcomed us, asked us relevant questions, placed us on the sleep match bed, pointed us in the right direction then left us alone to try as many of the recommended beds as we wa... See more
Visited the grimsby branch. Very pleased with the customer service given upon our viewing and then the purchase the following day. All members of staff welcoming and made us feel at ease. Purchased a... See more
Paid 3700 for a new bed, and what I assumed the old bed to be taken away, at least that is how I understood the salesman. But no, no room on the van for the divan just the mattress as I hadn't appar... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3A Victoria Street North, DN31 1TY, Grimsby, United Kingdom
- 01472 245538
4.8
Excellent
222 reviews
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Exelent service
21 February 2026
Lesley at the Grimsby store was so…
Lesley at the Grimsby store was so helpful, she explained everything clearly and had brilliant knowledge of the products
7 February 2026
Unprompted review
My husband ragged me all over on our…
My husband ragged me all over on our new bed and we are so happy and many years to come 🥰
6 February 2026
Exceptional customer service from start…
Exceptional customer service from start to finish.
21 January 2026
Unprompted review
No rush or pressure to buy ….friendly
No rush or pressure to buy ….friendly , knowledgeable and helpful staff….who made sure we bought the right product to suit us personally…
5 January 2026
Unprompted review
representative could not do enough to…
representative could not do enough to make my experience as trouble free as possible
14 January 2026
Unprompted review
From the sales team to the delivery and…
From the sales team to the delivery and the mattress itself - absolutely great customer service
11 January 2026
Extremely good service
Salesman was friendly, knowledgeable and very patient with us. Explained everything in detail and repeated anything we weren't sure of. A comprehensive choice of mattresses and different structures explained to us and which would be best for various health problems.
10 January 2026
Unprompted review
Excellent all round
Excellent all round, great delivery, great mattress and great staff!
4 January 2026
Great bed excellent service
Great bed excellent service, lovely delivery gentlemen who also built the bed and installed my TV wonderful service altogether
2 January 2026
The lads turned up at the designated…
The lads turned up at the designated time and were polite, meticulous and friendly and did a good job putting the bed together and ran through the operating procedure
23 December 2025
Purchase of king-size divan storage bed
The staff in the shop couldn't be more friendly and helpful.
When the bed was delivered, the men who brought it were pleasant and explained everything; and also told the best way to partially disassemble bed if we needed to move it
9 December 2025
The help and advice from the lovely…
The help and advice from the lovely lady who helped us with our purchase was brilliant.Thankyou Dreams Grimsby.
21 December 2025
Very friendly
Very friendly, professional staff. No pressure from them. They gave us time to try various beds before offering their assistance.
6 December 2025
Unprompted review
Absolutely fantastic from start to finish.
Amazingly helpful and friendly staff in store. Not at all pushy. We purchased two beds and they were delivered exactly on the time slot we asked for. Delivery team were extremely polite and professional. Even though we had floor protector down due to decorators, they insisted on wearing shoe covers as it is company policy. Even explained how to assemble and where all the parts were located! All in all, a fantastic experience and the beds and mattresses are superb. First time customers but certainly not the last time we will be shopping here. Thank you Dreams!
18 November 2025
We went into the Dreams Grimsby store to browse, yet the great service and attention to detail Malc offered my parents using the SleepMatch tech to help decide the
When we went into the Dreams Grimsby store to browse, yet the great service and attention to detail Malc offered my parents using the SleepMatch tech to help decide the best mattress for them was great. I am confident we have absolutely the right mattress for them. Thank you!
28 November 2025
Unprompted review
Great experience
From walking into the shop everything was great, from the sales man to the delivery drivers, all very knowledgeable and helpful. Mattress great too
9 November 2025
Great service
Great staff in store , great service , delivered on time happy with purchase
2 November 2025
Just great to talk to someone…
Just great to talk to someone especially a sales person with no pressure and knows what they’re talking about
23 October 2025
Unprompted review
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