I was greeted by Emma at your Gillingham branch. She was extremely informative and nothing was too much trouble for her. Emma explained everything and took me through my options once the technology b... See more
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Emma at Gillingham was excellent she showed us all the mattresses that were appropriate for our needs, after having tested us on the measuring bed in the store, she gave us pillows that we could test... See more
Had a very good experience at Dreams Gillingham business park. Our mattress is being delivered within two weeks. Staff were very helpful especially Howard. He was a very kind gentleman. He suggested... See more
Buy without feeling pressured. Only went to look came away having bought two mattresses. It was a good experience having gone into store found the mattress we wanted to try after it was also matched... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gillingham Retail park, ME8 0PU, Gillingham, United Kingdom
- 01634 239062
4.7
Excellent
247 reviews
Asks customers to review
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Good and bad
From ordering in-store to the delivery pleasantly surprised. The guy in store # Medway @ Andrew was accommodating and responsive.
The only issue the pins attached to the bottom of the ottoman was done shabbily and against safety measures.
11 August 2023
I have never had such a good night s…
I have never had such a good night s sleep for ages wish I bought one long time ago very pleased with my new bed thank you very much dreams
17 August 2023
Great experience overall
Very helpful staff, good range of products and quick delivery.
14 August 2023
Unprompted review
I am really pleased with my purchase it…
I am really pleased with my purchase it is really comfortable
14 August 2023
Our experience was very pleasant
Our experience was very pleasant. jamie explained which mattress was best suited to our needs and i'm very happy with my choice. its just the right firmness and doesnt retain too much heat. Both sales reps were extremely helpful without being too coercive. i am considering buying a new Divan couch because of the quality of the products and service i received.
10 August 2023
Very professional customers service
3 August 2023
Very attentive and informative service.
Very attentive and informative service.
Polite and courteous.
I felt at ease and am very pleased with the new mattress.
I would definitely shop in Dreams again.
15 July 2023
The staff were very helpful
The staff were very helpful, so pleased with my new mattress having a lovely sleep.
22 July 2023
Salesman was very helpful
Salesman was very helpful, and we did not have to rush our purchase
5 July 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Gillingham Dreams
Not what we see in showroom uncomfortable replacement charge at £ 49
Not told this and the 30 night minimum sleep test what a joke if it’s not right from the beginning it will never be ok
Test your product before making stupid excuses
10 June 2023
Reply from Dreams - Gillingham
Good afternoon Elvin,
Thank you for taking the time to leave your review. I can see that we have agreed to exchange your mattress early. I have reached out for more information regarding your complaint and look forward to hearing from you soon.
Kind regards,
Simon
Being on time staff polite work done…
Being on time staff polite work done efficiently. Just waiting fot a damaged to be teplsced
7 June 2023
Very helpful staff and delivery men…
Very helpful staff and delivery men were great and polite.
7 June 2023
A good experience in store found what…
A good experience in store found what was best for us .And having only had it a short while am more than satisfied as the bed looks great the mattress has improved my sleep time and is wow comfortable.
2 June 2023
Very good men were so helpful
1 June 2023
From start to finish we had a very good…
From start to finish we had a very good experience in the Gillingham Kent store. We went on the machine to determine which type of mattress would suit us. The staff member was very knowledgeable and made it very easy for us to find the right product.
7 May 2023
Unprompted review
Excellent customer service
9 December 2022
Happy experience
Took the bed test and advised on several mattresses. The one we chose is cool to the touch and really comfy giving an excellent night’s sleep. Sales person was friendly, polite and knowledgeable. Also happy with purchase of headboard and another single divan base.
11 April 2023
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