Went to Dreams- Feltham to order my bed. The person who assisted me was wonderful and patient. Suggested the bed as per my budget and even provided me with free pillows :) On time delivery, I had pa... See more
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Great product… Great costumer experience… Great value for money. We just bought beds and mattresses for our new house from Dreams. The quality of the products are the best in the market. We loved the... See more
We had a very good Dream staff member(very polite and courteous) who made us feel welcome and also took his time in going through the different range of Mattresses. Also assessed what type of Mattre... See more
Good service in shop. Our choice was not on display but assistant was able to locate our exact model online. Made purchase and was able to pick a suitable delivery date. Informed the day before of ou... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
1 Wilton Parade, TW13 4BU, Feltham, United Kingdom
- 02088 931664
4.6
Excellent
197 reviews
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The bed is beautiful however not very…
The bed is beautiful however not very satisfied with the mattress. It is already making too much noise when moving about in the bed. Everything else was great (lovely and helpful staff. Delivery team very helpful)
23 April 2025
Reply from Dreams - Feltham
Good afternoon Don,
Thank you for taking the time to leave us your review and for speaking with me.
I am sorry to hear of the issue you are experiencing.
Following our conversation, I have sent you an email confirming the details.
Many thanks,
Kishan
Excellent from start to finish would…
Excellent from start to finish would definitely recommend Dreams
19 April 2025
Great bed
Delivered on time. Men were polite a d courteous. We were not hassled by pushy sales staff. We could browse at leasure.
12 April 2025
Nobody told me the base was without…
Nobody told me the base was without pannel only a big fabric with velcro round edge. Bed perfect except this disappointed. After all this money i spend even the delivery was done on the front door otherwise to bring inside I need to put extra money very very disappointed
4 April 2025
Reply from Dreams - Feltham
Good afternoon,
Thank you for your recent review.
I am sorry to hear that you are unhappy with your new bed.
I have tried to contact you today and have sent an email to discuss this issue further.
I look forward to hearing from you.
Many thanks,
Wayne
Buy from dreams
This ottoman bed frame is amazing it’s perfectly made and solid which is great support for me
4 April 2025
I'm sorry but your driver was very rude…
I'm sorry but your driver was very rude to me, I'm 60 years old and I had surgery the day before and I asked him if he could help me take out my couch which was too heavy for me to take out so he didn't help me and even specifically with me inside my house in the same operation I had to take out the couch without help.
21 March 2025
Reply from Dreams - Feltham
Good afternoon Helio,
Thank you for your recent review.
I am sorry to hear you are unhappy with the crew that delivered your order.
I have attempted to call you today but did not get through. I have sent you an email to discuss this further.
I look forward to hearing from you.
Many thanks,
Wayne
Mona was fantastic sales advisor
Mona was fantastic sales advisor. She makes whole buying experience smooth and easy. Highly recomendid
19 March 2025
Unprompted review
Everything is great
Everything is great , quality, soft , comfortable but there is a one problem that I can not sleep on my stomach, my back after a minute getting hurt, but sleeping on the back and sides are perfect
21 March 2025
Outstanding Salesmen feltham branch
Excellent service
Very knowledgeable salesman Guy
Went above and behind to help us find the perfect bed
Nothing was too much trouble
Guy made it a very easy purchase
Would highly recommend feltham branch.
6 February 2025
The service received by Edmund was…
The service received by Edmund was exceptional. He helped us from start to finish and we never doubted what we were purchasing not once. He helped us choose our dream bed and mattress and even the one for my son. I am extremely happy and having heavenly sleeps thanks to the brilliant customer service. Thank you.
23 February 2025
Fantastic customer service and a lovely…
Fantastic customer service and a lovely bed to boot - very happy !
19 February 2025
Dreams do come true
From going to the showroom where the service was professional helpful and not pushy and finding what was right for me. To looking for a date and then regular updates to tell me they would be coming that day. Then the day before giving me a narrower time frame. On the day drivers called to say when they would be arriving and came when they said. Again very professional and put it all together very carefully but also respected my home when bringing it in and taking old one away. Very speedily done too. Would definitely recommend them. Bed very comfortable and very pleased with it all.
2 February 2025
Staff very helpful made it very easy to…
Staff very helpful made it very easy to choose very good customer service
1 February 2025
New bed
New bed
The whole experience was good, from help choosing to delivery. Communication great. Delivery guy very joyous and enthusiastic.
Lugging it all up stairs and assembling was a little taxing but with two of it was a quick. Some parts very heavy. Definitely needs two people.
30 January 2025
Dreams Staff
Dreams staff were helpful giving time to browse and review personal preferences and describe the qualities of the beds and mattresses to give a good night's sleep in simple terms.
15 January 2025
Unprompted review
Staff were great bed is great
19 January 2025
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