I was very impressed with the level of assistance I got, really listen to what I wanted and he went through several beds. I was most impressed I recommend anyone to go there. Lovely beds and mattres... See more
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The sales manager, Tracey assisted us in choosing the best mattress for my wife and myself. We were directed to lie on a ‘diagnostic’mattress which, analysed our sleeping positions etc and sugges... See more
Went into Dreams at Erdington retail park today such a huge selection of beds and mattresses to choose from. With the expert help of Tracey we purchased a lovely new mattress. Could not fault Trace... See more
Lauren was an absolute gem. From the moment we walked in, she tuned into our needs, patient, perceptive, and never once rushing us. She guided us through the bed and mattress selection with calm... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Ravenside Retail Park, B24 9QB, Birmingham, United Kingdom
- 01213 682017
4.9
Excellent
264 reviews
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Super welcoming!
Was all super welcoming and accommodating, the staff made me feel super comfortable and they helped with the price range I was looking for
7 April 2024
Personalised Service, quick and efficient
Recently bought a Flaxley, Harrison Spinks mattress from Dreams (Raveside retail park , birmingham). I tried the bed scanner, was served by Sophia who was really helpful. The bed was delivered within 3 days. All staff members were great but a special thank you to Sophia in branch as she really remembered all the little details about my needs, which made it a much more personalised service. Thank you once again, I love my new mattress!
3 March 2024
Satisfied customer.
The assist was very well informed and very helpful.I was kept informed about the delivery which took place seamlessly.
9 March 2024
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff, we chose a new mattress, which was in the sale, but when we went back a few days later to buy it, there was an even bigger reduction! We were well guided by the assistant.
We've now been sleeping on the mattress for just over a week, it's run in, and we like it!
6 January 2024
Recommended, great staff instore
Andrew (Erdington) was very helpful, gave advice and options where appropriate and didn't pressure me. He let me take my time whilst making my choice.
Thanks Andrew.
11 February 2024
Excellent service
Excellent service from sales lady in shop to delivery experience which kept you informed on progress to the guys who carried new mattress up stairs unpacked it and took all packaging away along with old matress
13 February 2024
From going in store to having bed…
From going in store to having bed delivered and constructed was no problems at all.
The bed came when It should And Delivered on Time
25 February 2024
The delivery men were very professional…
The delivery men were very professional and well dressed in uniform.
22 February 2024
Very helpful staff without being pushy…
Very helpful staff without being pushy & very knowledgeable about the products being sold. We have purchased a very comfortable mattress & pillow. Very good choice in the store. Thank you.
13 February 2024
Unprompted review
Exceptional Customer Service
Customer service at its finest! I came to further research a mattress and was served by Andrew who was a gem! He was able to answer all my questions promptly, even though I knew some of the answers and did not mislead me.
Andrew should be used as a role model for other stores on how he sets ‘customer comes first’. I will happily continue to make future purchases at this store as long Andrew is serving me. Very welcoming towards my family and extremely knowledgeable about the products. 10/10 and deserves a pay rise!
11 February 2024
Unprompted review
good service
The assistant was helpful and knowledgeable making the visit to the showroom very satisfactory.
3 February 2024
The mattress I had delivered was great…
The mattress I had delivered was great lovely to sleep on nice and comfortable delivery was a bit hit and miss in the sence a time was given and Changed several times and the delivery blokes hygiene was not the best I done a review and no one got back to me as promised
27 January 2024
The Best Company for understanding there customers
At first I had a Duke 200i recliner base bed and I was getting backache even though I had a Temper mattress which is super soft. Plus the base was too big for my bedroom so when you sat up you was straight in front of TV. So I contacted Faye Macgregor for help which she kindly help me. This lovely lady changed it with gesture of goodwill because the company didn’t have too because I’d already tried the bed out in store. But I explained to Faye about my backache because I have Rheumatoid Arthritis , So she arranged for me to exchange basebed. I’m absolutely over the moon with my divan basement and new headboard. Had the best sleep ever. What I wanted to say Dreams company is all for there customers and well-being and I’m soo grateful for Faye’s help and understanding. You have made me a very happy customer. I would recommend your company to everyone. Thank you soo much.
24 January 2024
Unprompted review
Brilliant customer service
As soon as we walked into the Erdington store we were greeted by George, who was very friendly. He was on hand to recommend mattresses and got us a drink. He also let us try the sleep match tool to find the perfect comfort grade and was extremely helpful and informative. He knew what he was talking about and went above and beyond to make it a very positive and enjoyable experience.
22 January 2024
Unprompted review
Fantastic staff and great products
21 January 2024
Unprompted review
I have just purchased a Tempur…
I have just purchased a Tempur mattress. The service has been exceptional and the mattress is a dream! Would highly recommend.
18 January 2024
Excellent service from Dreams, Erdington
The service provided at the Erdington branch of Dreams was possibly the best I've had anywhere for quite a while. Dreams staff member Andy was welcoming and friendly and obviously knows his stuff, and the mattress he helped us to select was delivered on time and with excellent communication. Couldn't be better.
3 January 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
they brought us a broken bed
they brought us a broken bed. when we called and said the item was defective. I was told to wait for a new bed for 1 month and 5 days
26 December 2023
Unprompted review
Reply from Dreams - Erdington
Good afternoon Liudmila,
Thank you for leaving us your feedback.
I am truly sorry to hear that your bed has developed a fault.
Unfortunately, we are awaiting stock of the bed from our supplier so can only carry out the exchange once the stock comes in. An exchange date has been agreed upon.
I did try to call you using the contact details on the order but could not reach you, so I have sent you an email with some additional information.
Many thanks,
Kishan
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