Ben went above and beyond as a sales person. Came into the store and Ben greeted us with a good morning is there anything in particular your looking for.We explained everything and he let us browse fr... See more
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The helpful member of staff who greeted us on arrival, listened to our wishes and showed us what we were looking for. He was particularly friendly as were the other staff members at the desk when we w... See more
I had a great experience shopping for my new bed and mattress. I was served by Ashley, who was welcoming and helpful from the moment I arrived. Ashley helped me use the Sleepmatch machine to fi... See more
Sara did an exceptional job. She was very patient with us and made us feel welcomed. Sara greeted us, took us to the sleep match machine offered pillow, and get us to try a number of beds which was... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Straiton Retail Park, EH20 9PW, Edinburgh, United Kingdom
- 01314 481602
4.8
Excellent
371 reviews
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Brilliant,,from order to delivery
Brilliant,,from order to delivery, everything was great sale's guy was great very good delivery guys were were very good olso, would definitely recommend this company
2 November 2024
Ordered mattress
Ordered mattress, delivery was on time . Very happy with service from Straiton store.
1 November 2024
Bed shopping made sinple
Buying and receiving the bed was so easy.
From the helpful sales assistant who was very knowledgeable to the two deliverymen who were very professional and delivered on time
Would highly recommend Dreams
14 October 2024
Fabulous mattress
20 October 2024
great mattress, great nights sleep
cant fault the experience, the young lady who attended to us was helpful and caring her adice was second to none.
the mattress we chose was has given us no end of pleasure, restful nights. would recommend to friends.
11 October 2024
Very professional company and excellent…
Very professional company and excellent delivery of mattress. The guys wore slip on indoor shoes which was extremely helpful as we have new carpets at property. Thank you John
6 October 2024
The young lady Sarah was very pleasant…
The young lady Sarah was very pleasant and patient with my wife and I.We were shown to several areas until we decide which one to purchase. The lady was very professional and knew the sort of bed we needed.We did not feel pushed or pressurised into buying as we are both senior citizens and careful what we purchase.Once again we felt welcome in the shop and many thanks to Sarah .
28 September 2024
The drivers were amazing
The drivers were amazing, friendly and did exactly as expected.
22 September 2024
The service at the store was excellent…
The service at the store was excellent and staff were very helpful
8 September 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Duvet not delivered.
We ordered a duvet to go with the mattress and still it has not been delivered. Not good.
6 September 2024
Reply from Dreams - Edinburgh Straiton
Good afternoon Doreen,
Thank you for taking the time to leave us your review and for speaking with me today.
I am very sorry that you are yet to receive your duvet.
I am glad that we have a solution in place now. I have sent you an email detailing this.
Many thanks,
Kishan
Delighted with our Dreams experience!
We have been delighted with the whole experience with Dreams, from sale to delivery to use! Our new mattress is excellent!
29 August 2024
Great service all the way through his…
Great service all the way through his purchase. Shop guys were great as were the delivery boys. Kept informed all the way - couldn’t ask for more which I might add is rare in this day and age. Well done Dreams!
Still testing the bed so will comment on that later.
25 August 2024
Satisfied
The customer service in the store was great. Try to accommodate the ideal and our budget. The delivery time was all right, but i guess can be quicker.
18 August 2024
First class
First class. Got a bed mattress review before buying the perfect bed. Great service. Fantastic delivery. Very polite staff, tidy and effective service when delivering and assembling the bed. Covered there feet before coming into house and left guidelines on the bed and explained all that needed to be know.
10 August 2024
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