Ben went above and beyond as a sales person. Came into the store and Ben greeted us with a good morning is there anything in particular your looking for.We explained everything and he let us browse fr... See more
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The helpful member of staff who greeted us on arrival, listened to our wishes and showed us what we were looking for. He was particularly friendly as were the other staff members at the desk when we w... See more
I had a great experience shopping for my new bed and mattress. I was served by Ashley, who was welcoming and helpful from the moment I arrived. Ashley helped me use the Sleepmatch machine to fi... See more
Sara did an exceptional job. She was very patient with us and made us feel welcomed. Sara greeted us, took us to the sleep match machine offered pillow, and get us to try a number of beds which was... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Straiton Retail Park, EH20 9PW, Edinburgh, United Kingdom
- 01314 481602
4.8
Excellent
371 reviews
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My experince was good from the start
My experince was good from the start, We were welcomed into the shop and the member of staff introduced himsrlf. He helped me make the right choice and im so happy with my purchase.
1 November 2025
From great service start of looking for a mattress to…
From start of looking for a mattress to picking and great advice from Sarah in the sales team and help from delivery team everything went so smoothly.
No we are enjoying a great nights sleep
16 September 2025
Nice comfortable mattress
Nice comfortable mattress. Staff were great. Salesman nice. Delivered promptly and professionally, also kept up to date every step of the way
4 October 2025
Perfect
Ben in store was brilliant, we got a perfect mattress for us which was delivered on time. Thank you!
19 September 2025
Everything went very well
Everything went very well. Delivery, setting everything up, politeness of staff.
19 September 2025
New Mattress
I purchased a new mattress and it arrived with no issues. I requested for the old mattress to be removed at an additional charge. This was a smooth process and I was very happy with no dramas or issues.
I've purchased beds before from this company and never experience any problems. Delivery was well informed and the delivery people kept in contact with me about the drop off.
26 April 2025
From beginning to end the sales staff…
From beginning to end the sales staff and the delivery team were all excellent and professional. The communication was very good between our purchase and our delivery date. Everything that was said was done. The product we purchased is everything we wanted and expected.
13 September 2025
Happy customer
Very happy with my experience purchasing a bed with Dreams. The 100 night guarantee gives my confidence that I will be happy with my purchase.
5 September 2025
Unprompted review
Knowledgeable staff
Knowledgeable staff, good product, efficient, no pressure to buy.
25 August 2025
Unprompted review
***** — Great product, great service
Great product, GREAT service (bless you Ash, at Straiton). Plenty of time given to consider and change yr minds about what you order (we did, before the delivery) — and (though very happy with the bed we got), we loved that there was a generous time also allowed for changing your mind *after* using it.
Oh and the installation was great too — SO quick and competent, and he didn't leave till he'd thoroughly checked we could raise the bed safely (a hinged one). Lovely guy.
20 August 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Popped in today to look around and kill…
Popped in today to look around and kill time while the wife was at the vets with the cats. Guy welcomed me to the store, I said I was killing time and he offered me to leave out the rear of the building when I left. I said no thanks I'll use the front door and he said well in future remember our footfall is recorded and it effects our bonus so remember this in future. Quite funny, although he was incredibly serious about it, never felt so unwelcome in a store! As I had a six month old baby in a buggy, leaving where deliveries are made is surely a health and safety issue also.
20 August 2025
Unprompted review
Reply from Dreams - Edinburgh Straiton
Good afternoon Robert,
Thank you for taking the time to leave your recent review.
I am sorry to hear of your experience in store.
So that I can look into this further I have requested some further details via Trustpilot.
I look forward to hearing from you.
Kind Regards,
Wayne
Great customer service
Great customer service, which was customer-centred. We are over the moon with our mattress and pillows.
20 August 2025
My purchase from start to delivery has…
My purchase from start to delivery has been excellent, customer service in store was amazing , all went as promised and delivery was well executed
12 August 2025
5 star experience
From visiting the store to the bed arriving we had a great experience with Dreams. Knowledge of the staff, tailoring our needs, flexibility of delivery dates, delivery service all 5 star. The bed - never slept better!!!
11 August 2025
The delivery of my divan arrived when…expected
The delivery of my divan arrived when expected. The men were most helpful and erected my existing head board. Most polite and smart. Thank you.
1 August 2025
Dreams beds Straiton
I recently visited Dreams in search of a new bed, and I had a genuinely pleasant experience from start to finish. Ashley (Ash), the gentleman who assisted me, was absolutely fantastic. He took his time to walk me around the store, explaining the different options available and answering all of my questions with patience and professionalism.
Ash was incredibly informative, clearly knowledgeable about the products, and made the whole process feel relaxed and unrushed. I appreciated his genuine approach there was no pushy sales talk, just honest guidance to help me find the right bed for my needs.
Overall, I had a very good experience shopping at Dreams. Thanks to Ashley’s help, I felt confident in my decision and left the store feeling well looked after. Would definitely recommend!
26 July 2025
Unprompted review
Professionalism shown by the staff and…
Professionalism shown by the staff and the friendly atmosphere in the unit.
19 July 2025
Ordered a mattress that was too small
Ordered a mattress that was too small, Absolutely no problem getting a replacement and fast.
12 July 2025
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