Dreams - East Sheen Reviews 

36
TrustScore 4.5 out of 5

4.5

264 Upper Richmond Road, SW14 8AG London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were exhausted by the process of trying different mattresses. Friends recommended Dreams and we're really glad they did. The Dreams team combined a friendly approach with interest in our needs and... See more

Rated 5 out of 5 stars

After trying various mattress, I was invited to try the Sleep Match mattress finder. This 3d fit technology really worked offering three options. After trying all tree I selected one and was told I ha... See more

Rated 5 out of 5 stars

A fantastic, flawless and a quick Sunday morning visit to our local East Sheen Dreams branch. Served by a lovely chap Josh who was so helpful and informative. He started by suggesting we try out The S... See more

Rated 5 out of 5 stars

Great service in store. I had the chance to lie on an analysing mattress which suggested which mattresses would best suit my weight and sleeping position. I went back another time to test out some mor... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 264 Upper Richmond Road, SW14 8AG, London, England, United Kingdom

  • 020 4515 1296

4.5

Excellent

TrustScore 4.5 out of 5

36 reviews

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4.5

All reviews

(36)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent experience with Dreams

⭐⭐⭐⭐⭐ Excellent experience with Dreams

I recently purchased a bed and mattress from Dreams , and I am extremely happy with my experience.

The quality of the bed and mattress is excellent. The mattress is very comfortable and supportive, and since I started using it, my sleep has improved a lot. The bed looks beautiful, feels strong and well-made, and fits perfectly in my room.

The delivery process was smooth and professional. Everything arrived on time and in perfect condition, and the whole experience from ordering to delivery was easy and stress-free.

I really appreciate the quality, comfort, and service provided by Dreams. It was definitely a great purchase, and I would highly recommend Dreams to anyone looking for a comfortable and high-quality bed and mattress.

Thank you for the great service and product.

29 March 2026
Rated 5 out of 5 stars

Brilliant

Helpful, relaxed, unpressured approach.

Quality product. Great service from choosing the bed, to buying and delivery. We were very impressed

15 March 2026
Rated 5 out of 5 stars

Dream mattress

The knowledge you gave us and the way you made us feel easy and not being rushed we were able then to make the right decision for us

8 March 2026
Rated 5 out of 5 stars

Cut through the tiring process of finding a mattress

We were exhausted by the process of trying different mattresses. Friends recommended Dreams and we're really glad they did. The Dreams team combined a friendly approach with interest in our needs and deep knowledge to gave us the hope and energy to finally find our ideal mattresses. Oh, and the SleepMatch machine is really helpful.

15 February 2026
Unprompted review
Rated 1 out of 5 stars

Dreams does not honour their written quote

We have visited East Sheen Branch (London) on Tuesday (11-11-2025) and received a written quote for 4 king size beds with discounted prices.

This morning (14-11-2025) we visited again to finalise the purchase and the salesmen stated that the sale is over now, we now have to pay £1,300 more to complete the purchase.

He said, “a written PRE-ORDER CONFIRMATION means nothing, you need to pay the list price.”

This is how this company works. They do not honour their written quotes. Never trust them or at least double check and finalise the purchase at the store without checking other options.

Extremely poor sales performance, awful communication. Stay away!

14 November 2025
Unprompted review
Dreams - East Sheen logo

Reply from Dreams - East Sheen

Good morning Timucin

Thank you for your recent review.

I am sorry to hear you are disappointed with the service you have been provided.

So I can look into this further I have requested some further details via Trustpilot.

Kind Regards,

Nick

Rated 5 out of 5 stars

Fantastic service

Fantastic service. High quality bed frame, people in the store were very helpful & the people dropping it off were incredibly charming and respectful! Couldn’t recommend enough

12 October 2025
Rated 5 out of 5 stars

Sleep Match Technology Works

After trying various mattress, I was invited to try the Sleep Match mattress finder. This 3d fit technology really worked offering three options. After trying all tree I selected one and was told I had 100 nights to try it and if not satisfied could exchange it. I have had it for a month now and it has lived up to its claim and is giving me a good nights sleep. Thoroughly recommend.

26 July 2025

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