In store experience was really good. Store was pleasant and staff were very friendly, knowledgeable and helpful. Did not feel rushed or pressured.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We called at the Dreams store and said we were looking to change our mattress for a similar firm one. We were offered Sleepmatch which we took up. The salesman took the results, which were not... See more
I needed an unusual size of single mattress, 200 cm long. The busy saleswoman found what I wanted and arranged delivery. This arrived at the time predicted by a cheerful man who took his shoes off a... See more
Used to buying stuff online but wanted to take it seriously so we could get good sleep for a change. Was really interesting seeing the posture/sleep position analysing tech. Store was comfy and clean.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10 Durham City Retail Park, DH1 2RP, Durham, United Kingdom
- 01919 337383
4.8
Excellent
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought the flaxby bed from dreams…
Bought the flaxby bed from dreams durham, Katie the sales girl was fabulous 👌. ... quick delivery and the bed is a DREAM
10 January 2026
Replacement Mattress
Replacement Mattress. The sales agent was very helpful. I was offered a sleep assessment after which I was shown several mattresses that matched my requirements, each for different styles, quality and price. For each one the sales agent described the pros and conns of each. I was able to make an informed choice.
I also chose for my old mattress to be removed an recycled (for a fee)
The delivery was great, on time, quick and efficient. The delivery man also provided guidelines on how to look after the mattress and reminded me of the trial period.
27 November 2025
Excellent....
8 January 2026
Great Service
Staff were friendly, knowledgeable and very helpful in finding a mattress for us.
30 December 2025
Unprompted review
Single bed
Excellent customer service, friendly knowledgeable staff. I phoned the shop first in Dragonville, Durham, spoke with Rachel so when I visited the shop I had a name to ask for. Cant fault the service I received 😁 Bed was for my Mam, she loves it, looks great and gets a good nights sleep.
5 December 2025
Good service at Durham store ,Clare was…
Good service at Durham store ,Clare was patient ,knowledgeable and friendly .
5 December 2025
Brilliant Service from start to finish
Brilliant Service from start to finish. Leanne the manager at Durham Store was fabulous and helped us a lot with decisions on which bed to buy with no pressure, answered all our questions and nothing was too much trouble. This is our second big purchase from Dreams and we wouldn’t go anywhere else now amazing service!!
21 November 2025
One problem but it was sorted
Hi,
We did have one slight problem, but it was sorted by a lovely lady in the Head Office called Sabria. I can not fault the quality of the product, as it is very good. The delivery was as expected, and the bed was easy to assemble.
Regards
Bob West 01/12/2025
1 December 2025
Unprompted review
Excellent...
23 November 2025
Unprompted review
Great service in store
Great service in store, speedy delivery and above all a fantastic new mattress.
1 November 2025
It was professional and informative
It was professional and informative, and I chose my mattress that was just right for me and it’s perfect !!!
1 November 2025
Friendly attentive service from Durham…
Friendly attentive service from Durham Dreams store. Clare was excellent in helping me find the right product for my needs, and even helped me compare colours with my current paint and fabric colour scheme. Excellent service, would definitely recommend
26 October 2025
Unprompted review
Totally Dreamy
Brilliant from start to finish including delivery, no complaints at all.
26 October 2025
Best bed ever from start tofinish
26 October 2025
Great service
Wanted a new mattress popped into the Durham shop and a lovely female assistant helped us decide which one.excellent service
14 February 2025
Great customer service in store
5 October 2025
Good night's sleep on new mattress
My wife and I were anxious not to make a mistake buying 2 new mattresses. We had already seen two Dreams mattresses online which we felt were suitable for us. A visit to our local store and sleep match confirmed one of our choices was ideal. We bought 2 mattresses and have been pleased with our purchases as they are extremely comfortable. The staff involved in our purchase and delivery were excellent.
22 September 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.