Dreams - Doncaster Reviews 

339
TrustScore 5 out of 5

4.8

Unit 6a Danum Retail Park, DN5 8LY Doncaster, GB


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See what reviewers are saying

Rated 5 out of 5 stars

First rate experience in store to purchase new bed and mattress. On time delivery with excellent communications. Very efficient installation in room of our choice AND removal of old mattress. Having... See more

Rated 5 out of 5 stars

Service in the store was excellent, staff friendly and courteous. Went through all our options. Delivery date made and bed delivered on time. Delivery men were fabulous, courteous. Took our old mattre... See more

Rated 5 out of 5 stars

Absolutely fantastic experience. Excellent customer service from a young guy called Haydn.who went above and beyond, friendly, knowledgeable, who deserves recognition. This is what customer service s... See more

Rated 5 out of 5 stars

As a newly married couple, we visited our local store; Doncaster, hoping to find an ideal new bed for us to start our married life. We had quite an open mind for what we were wanting and our salespers... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 6a Danum Retail Park, DN5 8LY, Doncaster, United Kingdom

  • 01302 390379

4.8

Excellent

TrustScore 5 out of 5

339 reviews

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4.8

All reviews

(339)

13,836 reviews in the last 12 months

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Rated 5 out of 5 stars

Needed a new mattress

Me and my son turned up at the shop in Doncaster 15 minutes before closing not an issue at all Haydn was quite happy to walk around the shop with us and gave us loads of information about the mattress as that’s was what I was looking for. I ended up choosing a Tempura one. My son also laid on the mattress and bought one too. We did all the paperwork there and then. There was no rush and wasn’t made to feel we were taking up Haydns time. He was very polite and helpful. Thank you Haydn.

25 June 2025
Rated 5 out of 5 stars

Fabulous service

As we entered the store, we received a warm welcome. We were after a mattress. We ended up purchasing a mattress and Kevin was helpful from start to finish.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Sara

Sara, she helped me through the confusion of buying a mattress.
She made me a cup of tea and chatted about my sleep problems. Then we went to a mattress that I laid on which said which type of mattress I should get. Sara gave me a pillow and went round the store trying different mattresses

6 July 2025
Rated 5 out of 5 stars

Excellent buying experience.

Excellent buying experience.
From the moment we entered the sales room we were greated with a friendly staff member who made us welcome. We were invited to try the bed match equipment that identifies the ideal mattress for your needs. There was no pressure to buy any of the mattresses identified, but we did and it has proved to be a very good choice.

29 May 2025
Rated 5 out of 5 stars

Excellent friendly staff at Doncaster

Excellent friendly staff at the Doncaster branch Sarah our salesperson was very knowledgeable and left you to browse and was there straight away when we had any questions.the sleep match is a great idea and a must to try .would definitely use dreams again in the future

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and knowledgeable service

Friendly and knowledgeable service. We were offered the option to split the order so we could get the main part earlier. Deliver, finance and cover options were all explained but the service was also efficient. Wasn’t “all business” though, we got a personal service.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Superking mattress

I bought a tempur mattress from their Doncaster store. The staff were brilliant! They Couldn't do enough for us. It's been a few weeks now for delivery. It came yesterday, the two delivery drivers Bobby & Joddy were absolutely fantastic!!! So friendly and helpful, It was well worth paying the extra to have them carry the extremely heavy superking mattress, right upstairs and put on the bed they even took the plastic off for me. I struggle with fibromyalgia, so this was a godsend. So well done Dreams.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

the computer bed was great & we got the…

the computer bed was great & we got the correct mattress for my problems, the quality & feel of the mattress is great & it`s helped me get a better nights sleep. It wont make all my pain go away but its a step in the right direction to get a better nights sleep :) thanks Paul.

24 May 2025
Rated 5 out of 5 stars

Dreams is the bed you want to buy

The staff listened to my needs, the staff took good care of me as an individual, fully explained the differences of the mattresses and explained the beds itself. We had a good talk about me and it felt I was truly cared for.

I highly recommend Dreams to any person wanting a bed.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Well looked after !

I was looked after from the moment I entered the store. Taken to what I needed and all options shown and guaranteed a best price. Can’t recommend this place more. Very helpful and understanding staff.

8 May 2025
Unprompted review

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