Dreams - Crewe Reviews 

163
TrustScore 5 out of 5

4.8

Unit 17 Grand Junction, CW1 2RP Crewe, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Went to dreams to research a new mattress for my bed, didn’t intend to buy at first. I wanted to see and feel actual mattresses and try the sleep match system to find a good mattress for me. The colle... See more

Rated 5 out of 5 stars

Amelia and her colleague were extremely helpful as they went out of their way to ensure that we purchased the correct bed for our son. They ended up staying late at work and did not complain at all th... See more

Rated 5 out of 5 stars

Dreams staff were excellent in helping us with our search for a new mattress. Don (prior to purchase date) was very friendly and attentive, guiding us through the Sleepmatch tool which identified the... See more

Rated 5 out of 5 stars

Ordered super king Morten bed frame on line.super experience.bed arrived on day selected.left in room the packaging was amazing.super looking bed really stylish.updated to the curved slats so glad I d... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 17 Grand Junction, CW1 2RP, Crewe, United Kingdom

  • 01270 446406

4.8

Excellent

TrustScore 5 out of 5

163 reviews

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4.8

All reviews

(163)

14,140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good experience from first going…

Really good experience from first going into the Crewe shop, manager was very obliging showing me a large selection but no pressure. Kept informed of delivery time which was spot on, delivery people were very professional and careful,

15 September 2023
Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Provided expert guidance in-store and told me everything I needed to make my decision.
Then, when the bed was delivered and built the gents couldn't be more helpful. They really couldn't do enough, clearing away any packaging and removing my old bed. Couldn't be more pleased with my purchase.

24 June 2023
Unprompted review
Rated 5 out of 5 stars

We love our bed 🥰

Because the guy who Delt with us, actually listened to us knowing what we was after and took us to a few beds to which we could have or mix n match without forcing us to buy, to which he had a fab personality too and because he was so good and did us a fab offer,not just for us but a mattress for our autistic son too we went back and brought our bed the next day to which we are so happy and sleep so well at night , thank you n sorry forgot your name 🥰 shall be back to get son n daughter their beds too

20 July 2023
Dreams - Crewe logo

Reply from Dreams - Crewe

Hello Joanne

Thank you so much for your lovely review. I'm so pleased that you enjoyed your experience and love your beds. I will pass on to Danyl your kind words. I know he will be really chuffed.

Kind regards

Peter

Rated 5 out of 5 stars

Excellent

I initially enquired via online chat as I needed a specific delivery date with assembly as well. The operator then asked me to phone her and she ordered and arranged delivery and assembly and took payment. On the arranged day, I was given a two hour slot and the delivery men phoned to keep me updated on their expected arrival time. When they arrived, they assembled the bed quickly. All in all, excellent service and great quality. Highly recommed.

6 April 2023
Rated 5 out of 5 stars

Now experiencing the comfort and support of our new mattress.

From the moment that we entered the Crewe store we where put at ease by Customer Service advisor (Jacky), who after listening to our reasons for wanting help in improving our sleep time, offered us coffee and explained the process and that it would actually be the correct bed that would select us.
A new experience on the computer aided bed that would take measurements and positioning options.
We tested 3 or 4 mattresses, ultimately selecting the initial mattress as the one that we were both comfortable with.
Everything from that point followed like a well oiled machine, finance, delivery, recycling of old mattress.
We came away from the store thinking that we had been well looked after,
Now experiencing the comfort and support of our new mattress.
Thank you.

24 February 2023
Rated 5 out of 5 stars

Fabulous in store service

Fabulous in store service. We found the perfect mattress for our daughter which was delivered the following week. She said it’s the most comfortable mattress she has ever slept on and her quality of sleep is much better. The delivery men were really pleasant and took the mattress upstairs for me.

22 February 2023

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