The lady was so helpful, we tried the sleep match and she showed us the mattress that would suit us. No pressure to buy, made us a cup of coffee to discuss with each other our options.
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See what reviewers are saying
Lovely, helpful staff at Colchester, Rob was particularly good. The bed arrived promptly and was easy to put together, although the instructions weren't that clear, so we did it without them! I think... See more
In store the manager was brilliant, talked us through everything, left us alone to decide, didn’t feel pressured and the process was very easy and pleasant. Delivery was excellent, 2 hour slot text th... See more
Rob (stanway, colchester branch)was very accommodating, friendly, easy to chat to. Very knowledgeable and not pushy, which i liked. Tried a few mattresses after trying out the "sleep machine"...and... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Tollgate Centre, CO3 8RG, Colchester, United Kingdom
- 01206 575352
4.8
Excellent
342 reviews
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Rob (stanway
Rob (stanway, colchester branch)was very accommodating, friendly, easy to chat to. Very knowledgeable and not pushy, which i liked. Tried a few mattresses after trying out the "sleep machine"...and eventually settled on the Tadley medium mattress.
All very straight forward. Thankyou
7 May 2026
Unprompted review
New Tempure mattress
Salesperson was very helpful and listened to what we needed. We were not rushed. After using the bed to decide which bed was most suitable, we tried all that had been suggested. We settled on the second choice. Mattresses were delivered at the stated time. The men delivering the mattresses were courteous and took all packing and old mattresses away. The mattresses have certainly lived up to expectations
24 April 2026
Overall experience
Overall our experience at Dreams in Colchester, was very good. From the Retail staff right through to the drivers. We definitely recommend to our friends. Well done.
20 April 2026
Getting it right
Eve the lovely lady in the store was knowledgeable,friendly & helpful to the pleasant delivery guys, Patrick & Matty, who's delivery time was spot on, brilliant service.
18 April 2026
Delivery service
Delivery service was very good quick and efficient.
Also staff in the shop
16 April 2026
Friendly and knowledgeable salesperson.
Friendly and knowledgeable salesperson.
Speedy delivery
10 April 2026
Excellent
Excellent, friendly, knowledgable help. Got analysed on the test bed, offered coffee, everything explained about beds, purchasing, 100 day test period. One of the more enjoyable purchasing experiences. Sales and delivery staff were great, couldn’t have been more helpful.
4 April 2026
Great customer service
Yvonne was very knowledgeable regarding the products and was really helpful in finding the correct mattress for my needs.
She took her time and made us feel like valued customers.
The customer service was first class.
4 April 2026
Unprompted review
Yvonne at Colchester is knowledgeable
Yvonne at Colchester is knowledgeable, welcoming, patient and explains everything. I wanted to sing her praises.
18 March 2026
Unprompted review
Excellent bed
My order was delivered on time, and the delivery men did an excellent job putting the bed together, it is very comfortable and looks really nice in my newly decorated bedroom
24 February 2026
Superb experience
Amanda at Dreams Colchester we purchased a new bed complete with her knowledge and care so quickly it was a wonderful experience that service does still exist. Thank you Amanda.
24 February 2026
Unprompted review
Professional salesman Rob who answered…
Professional salesman Rob who answered any questions l had. Likewise the guys who delivered my new bed were very mindful & respectful of my property & the younger guy who’s first day it was had every move explained to him & why.
23 February 2026
DREAMS DELIVERY
Good service in shop and with delivery.
Everything went as planned. Kept updated on delivery times by driver
23 February 2026
Was made to feel welcome
Was made to feel welcome, was looking for a suitable bed, wasn't rushed at all, we actually got a brilliant deal on a ex display ajustable bed.And the delivery guys were brilliant, explained everything in detail, thankyou guys
11 January 2026
Very professional and friendly
13 February 2026
Unprompted review
very friendly helpful staff
13 February 2026
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