Dreams - Chesterfield Reviews 

202
TrustScore 5 out of 5

4.9

Unit 1A Ravenside Retail Park, S40 1TB Chesterfield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Visited to look for a new mattress with no real idea what we actually wanted or needed. Kris was incredibly helpful and patient going through our options and which mattresses were best recommended to... See more

Rated 5 out of 5 stars

Went into dreams chesterfield was greeted by a friendly colleague not to over powering spoke as to what I wanted he was very polite I tried 2or3beds nothing was to much trouble can't fault his politen... See more

Rated 5 out of 5 stars

Very good selection of beds etc, in clean airy surroundings and with a very helpful member of staff. Only disappointment is the long wait for delivery…6 weeks.

Rated 4 out of 5 stars

Ben was friendly and helpful without being pushy. He seemed knowledgeable and talked us through trying out several matresses.


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 1A Ravenside Retail Park, S40 1TB, Chesterfield, United Kingdom

  • 01246 925883

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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4.9

All reviews

(202)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Polite and Professional... With a Personal Touch!

The personal – as well as highly professional – service was outstanding! A warm welcome (big smiles); more than one cup of coffee on a cold and miserable day; a very pleasant, no-rush chat (it felt like the staff had all the time in the world for us); and a very efficient, informed and professional service – tailored to our needs: amazing combination!

Give both members of staff gold stars – and big bonuses!

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Trouble free experience happy staff happy customer

My experience on choosing a new mattress from Dreams at Chesterfield was trouble free from choosing to delivery.
The Staff were really helpful/friendly but not pushy ( which I hate) I was given a fairly prompt delivery day and the old mattress was taken away and new mattress put in place by two very helpful guys who even had shoe protectors on.
I feel Dreams have the right balance of customers service which is rare in these times. Well done to my local branch.

26 January 2023
Unprompted review
Rated 5 out of 5 stars

I went to dreams and was put on the bed…

I went to dreams and was put on the bed that measures your pressure points. Afterwards I was shown a selection of mattresses which I was allowed to try, but I kept going back to the same one! I have it now and it’s amazing and I no longer sleep on the edge of the bed! I actually starfish 😂😂 on a serious note! Great service, Great mattress 5 stars from me xxx

23 February 2023
Rated 1 out of 5 stars

Avoid dreams they don't care for their customers!!

My husband suffers from back pains. We went into store and were advised on what matress to purchase to best suit our needs. After 2 years this matress has considerably dipped on both sides despite us turning it regularly. Dreams sent out a technican to assess the matress who found that it is not dipping enough for dreams to do anything about it. I dread to think how much it has to dip for anything to be done! Terrible after care after spending £1200 on a silentnight matress with the promise of it having 5 years guarantee.. what a load of use that is. Avoid dreams at all costs - over priced, terrible service and my husbands back is in terrible pain.

16 February 2023
Unprompted review
Dreams - Chesterfield logo

Reply from Dreams - Chesterfield

Dear Kate

Thank you for your review. I am so sorry for the issues you have had with your mattress.

I have sent you an email with a suggested resolution. I look forward to hearing from you.

Many thanks

Peter

Rated 5 out of 5 stars

The sales man Drew was exactly what A…

The sales man Drew was exactly what A sales person should be. Friendly informative attentive but still give you space to make decisions without feeling pressured. Walking in to store I felt welcome and it definitely nice to have a personal service instead of ordering off the internet.

13 January 2023
Unprompted review
Rated 5 out of 5 stars

Second time Dreams customer

Second time Dreams customer, first visit to Chesterfield store. Plenty of text updates on delivery, too so I can manage my day accordingly. Great service and helpful staff at store, super excited to get our new mattress

27 December 2022
Unprompted review
Rated 5 out of 5 stars

Comfortable nights

Go my mattress a few about two weeks ago it is very comfortable and I'm sleeping alot better would be recommended buying a good dream mattress to anyone

7 November 2022
Unprompted review
Rated 5 out of 5 stars

A first class experience

A first class experience from start to finish. The staff couldn't do enough for us and the quality of product available was top notch. I wpuld strongly recommend Dreams to anybody requiring the purchase of a new bed.

19 October 2022
Unprompted review
Rated 5 out of 5 stars

Great shopping experience at Dreams

Great shopping experience at Dreams. Had the sleep match experience ... tried all the options, decided to buy and Katie was excellent at explaining the choices and range of options.

26 September 2022
Unprompted review
Rated 5 out of 5 stars

Perfect purchase

Perfect purchase, just what we wanted and saw it as soon as we walked into the store!
Very friendly and helpful staff who made our visit to dreams quick and easy 🤗

1 September 2022
Unprompted review
Rated 5 out of 5 stars

Great experience.....

Great experience. Went to Dreams in Chesterfield to try out mattresses. No hassle from the staff who let us try out all the mattresses in store. The manager then asked us if we wanted to try the sleep match to see which mattresses would be compatible. We were then dealt with by Kate who explained we could have the sleep sensation mattress with a combination of bed frames. We chose a mattress and bed frame. Kate got us a good deal on the price (as we had just missed the end of the sale). Very happy with Dreams with no pressure from sales reps and would definitely recommend.

4 August 2022
Unprompted review

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