We were welcomed by Mel and she was very pleasant and helpful. I had seen the Tadley mattress online, and although I did try another one, it was the Tadley that I went for in the end. I am very please... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service, delivered within 5 days and they also really helped me when i had an issue with my mattress after i did the 100 day guarantee, fair play can’t fault them
Staff were friendly, knowledgeable and helpful without being pushy. My daughter struggles with social anxiety but felt at ease throughout our browsing and purchase. There was an ample range of beds at... See more
"Seven years ago, we bought a Sealy Posturepedic mattress from you and were highly satisfied. Unfortunately, this new purchase is a completely different experience. Not only was the price significantl... See more
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gallagher Retail Park, CF83 3NL, Caerphilly, United Kingdom
- 02920023901
4.9
Excellent
314 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic company!
Fantastic company! My matress was reduced before delivery so they refunded the difference as promised when I contacted them. They delivered on the day promised. They rang me before delivery to confirm and delivered to my room of choice. Very happy😃😃😃
19 January 2024
Excellent professional friendly service
14 January 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Was told on the 29th Dec my bed was…
Was told on the 29th Dec my bed was delayed and could not be delivered due to ship being unable to dock at Flexstowe and diverted to Rotterdam. Then almost two weeks later it was delayed again due to trouble in Red Sea.
It only had to come from Rotterdam!!!!!
13 January 2024
Reply from Dreams - Caerphilly
Hi Phillip
Thank you for your review.
I am sorry for the ongoing issues you are having. The goods were initially rerouted to Rotterdam, however unfortunately the issues in the Red Sea have created a large degree of congestion at ports and for inbound haulage in general. As such the vessels that were rerouted to Rotterdam have experienced further delays in being able to get a booking slot.
I can see we have now been able to book you in for a delivery at the start of February, and we see no reason for this date to now have to be changed.
I would like to apologise once more for the delays, and we hope you will be very happy with your product once you receive it.
Many thanks
Peter
Great service
.A warm welcome on entering the shop
.A great, friendly service from a very knowledgeable advisor
14 December 2023
Great bed and delivered on time with…
Great bed and delivered on time with friendly staff
23 December 2023
Helpful and knowledgeable staff
22 December 2023
Go in to the shop, it’s worth it.
I had a fantastic time at dreams in Caerphilly. I was helped by Steve who ensured I tried sleep match and found a bed that was so so comfortable. He was very knowledgeable. Him and Dee made it an overall good experience with a hot drink being offered. Would definitely recommend a trip to dreams, I’m glad I didn’t just order online. I absolutely love my new bed.
10 December 2023
Mattress arrived as expected on day and…
Mattress arrived as expected on day and time helpful delivery guys put it in requested place and took packaging away. Having better nights sleep aswell now. So well pleased with purchase of the new mattress .
3 December 2023
Great bed, great experience.
Our experience from start to finish was great. The salesman in the shop was helpful and not too pushy. The delivery of the bed was smooth and the guys explained everything they needed to clearly and concisely. I’ve been having better quality sleep ever since.
30 April 2023
Friendly knowledgeable staff excellent…
Friendly knowledgeable staff excellent service and delivery on time
1 December 2023
The excellent service by Dee at the…
The excellent service by Dee at the Caerphilly Store helped us ensure that the bed ordered would meet our need and expectations
24 November 2023
Unprompted review
Excellent service and advice ...
Excellent service and advice from Derry regarding choice of mattress. Following an initial diagnostic consultation regarding my requirement and budget he was able to offer me a choice of mattresses.
No hard sell, just a genuine desire to meet my needs.
New mattress delivered on time and the old one taken away. No hesitation in recommending Dreams Caerphilly.
12 November 2023
Really friendly and helpful experience…
Really friendly and helpful experience in the Caerphilly store. Good communication re delivery. Excellent delivery guys - very efficient friendly professional- thanks !
10 November 2023
Great service here
You have got to go see Derry. Great service, great offers.
27 October 2023
Unprompted review
Speedy turnaround high quality
Fantastic customer service. Speedy delivery and a great mattress
22 October 2023
Amazing experience ⭐️Staff so great
Amazing experience ⭐️Staff so great , explaining everything to perfection . Advise great and we are very happy with our purchase . ⭐️
29 October 2023
Called into our local Dreams store to…
Called into our local Dreams store to enquire about a replacement mattress. The manager was friendly and after introducing us to the Sleep Match machine was able to give us several bedding options/prices which we were able to try out in store. We did not feel hassled or pushed into buying the products we choose. Delivery came on time as promised, the delivery drivers were very courteous and efficient in setting up the bed for us.
5 October 2023
Wonderful one to one customer services
Wonderful one to one customer services. Excellent throughout. Well done
20 October 2023
Was not happy with way my mum was…
Was not happy with way my mum was treated on day of delivery that boys wouldn't help her remove old mattress off the bed as old woman
15 October 2023
Reply from Dreams - Caerphilly
Good afternoon
I am sorry for any issues your Mother had with delivery. I have emailed you so that we can obtain a bit more detail, and then hopefully get this matter resolved.
Many thanks
Peter
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.