Lovely sales assistant Mackenzie Gave us water to drink and was very helpful showed me how to pull out sofa bed could try it and helped with all my questions would recommend dreams
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Kaj was very helpful, informative and friendly. She gave me plenty of time to try various pillows. She explained some benefits of the pillows that I did not know about. I did not feel that she was se... See more
Excellent service from Sidi at Dreams Bromley. He took a real interest in our situation and provided sound advice and after sales service. He made it clear from the start that we had to come to the ri... See more
We went to the Dreams store (Bromley) initially and the staff were super helpful. The most suitable matress was found and then base and head board. However, we placed the order online. Very easy proc... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
44 High Street, BR1 1EA, Bromley, United Kingdom
- 02038904134
4.8
Excellent
219 reviews
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Incredible service from start to finish…
Incredible service from start to finish - the team in Bromley were so helpful and took me through several options- delivery was seamless- I was kept I informed every step of the way - 100% happy with everything and would highly recommend Dreams
12 August 2025
Great experience- knowledgeable and…
Great experience- knowledgeable and friendly staff who helped me pick out exactly what I wanted.
9 August 2025
Unprompted review
I am happy with my mattress
I am happy with my mattress. The service team was great and members of staff were very helpful.
3 August 2025
A very helpful sales assistant
Isabella ,who was the sales assistant at Bromley,was friendly and so helpful .She gave me very good advice on choosing the right bed and plenty
of time to try different beds ,she made the experience of choosing a new bed relaxing and very pleasant.
12 July 2025
Amazing customer service by Meryem
We visited the store in Bromley on Friday 27th of June.
We have received an excellent customer service by Meryem.
We have ordered a mattress and received it just a week after.
Highly recommend this store
27 June 2025
Unprompted review
Delivery men very helpful
6 June 2025
The exemplary level of customer advice
The exemplary level of customer advice, quality of listening and real support
31 May 2025
Unprompted review
Great service and very knowledgeable…
Great service and very knowledgeable staff, helped me with getting the right bed to fit in the bedroom as well as suggesting the correct mattress. All in all will definitely recommend as the service the staff gave was pretty much spot on, no aggressive or pushy sales tactics either.
20 April 2025
Efficient service with excellent staff…
Efficient service with excellent staff who were polite and professional at all times. Good quality products.
23 May 2025
Excellent service from point of…
Excellent service from point of purchase, to the delivery and putting up bed.
3 May 2025
Very pleased with product and customer…
Very pleased with product and customer service. Would recommend to friends.
27 April 2025
A Dream purchasev went smoothly.The delivery…
Everything went smoothly.The delivery men set it up and took the old one away fantastic would recommend you to everyone
26 April 2025
Excellent product and service as always…
Excellent product and service as always from Dreams-thank you!
20 April 2025
purchase and delivery of a blanket box
Good service from manager in shop, prompt delivery, just what we wanted.
11 April 2025
Good service and advice.
12 April 2025
Crew turned up on time and were…
Crew turned up on time and were helpful. Bromley shop very useful as I was able to test mattress.
21 March 2025
Amazing service
Amazing service, very friendly the young lady has amazing customer service skills.
15 February 2025
Great service
The young man who served us made it easy to purchase a new mattress
17 March 2025
Unprompted review
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