Hardeep was fantastic with us from the minute we walked through the door. We had a lye down on the bed too see what sort of mattress we needed after the results we was given a pillow for what we need... See more
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Hardeep at Brierley hill store was fantastic. Looks after us from start to finish. Great customer experience! Thanks!
Your staff are so lovely! We were directed to your Brierley Hill shop by most helpful staff in Kidderminster (James and colleague) and then had wonderful service from Hardeep at Brierley Hill. Every... See more
I would have given 5 stars as we had great customer service in store. Delivery was fine but bed installed in the wrong position even though it was quite clear where the old bed was fitted due to th... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterfront Way, DY5 1LL, Brierley Hill, United Kingdom
- 01384492130
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Absolutely first-class service from…
Absolutely first-class service from Hardeep at Dreams, Brierley Hill. Having just moved house, I took my three boys bed shopping so as one can appreciate it was not something I was looking forward to! Hardeep came over and asked if I would like any guidance. He was friendly and there was no hard sell - just somebody genuinely wanting to help. He was brilliant with my boys and offered us a drink whilst we looked around and ordered. He really listened and made the whole experience enjoyable! Who knew bed shopping could be fun! I will definitely be back and would not hesitate to recommend him - he is a real credit. Thank you Hardeep!!
Outstanding service
Outstanding service, went above and beyond to help us find our perfect bed
Brandon at the Brierley Hill branch was…
Brandon at the Brierley Hill branch was fantastic extremely polite, no rush catered to our every need and gave an incredible deal on our fantastic new tampur mattress along with the pillows to match and a new bed with accessories.
This was the first time using dreams and the whole experience was fantastic love the new bed it's unreal how comfortable it is as someone who is into the gym the recovery I need is important and the sleep in this is amazing.
The installation team were fantastic also getting everything done so quick and precise, very professional and polite the whole thing has been perfect!
Will definitely be recommending Brandon and dreams to friends and family!
Very helpful
Very helpful and was shown all the options after using the special bed to assess our sleep. Amazing bed thankyou
GREY ART DECO HEADBOARD DOUBLE BED
Had a fantastic bed delivered on time no hassle with an art deco headboard. I have already doe a review but rather stupidly did this on my phone and only pressed one star instead of 5
Everything we wanted
The team were so friendly and helpful. Shout out to Abby who took us through the whole journey.
We needed a sofabed and a mattress - her knowledge was fab.
Recommend 100%
Great quality both in the manufacture…
Great quality both in the manufacture and appearance. Comfortable, supportive. Delivery crew very helpful and informative.
Very helpful and friendly man called…
Very helpful and friendly man called Abs spent time with us explaining the different types of mattresses and the kind of support we both needed and came away knowing that we had purchased the correct matress for both of us, very happy customers.
Great all round sale delivery and now…
Great all round sale delivery and now with the bed being used, really pleased thank you Dreams
I love the bed.
I love the bed.
The Shop staff were wonderful and the delivery guys were lovely.
Many thanks
Can’t fault very pleased with the…
Can’t fault very pleased with the experience the men who delivered where well mannered and polite….
Brilliant from A to B
Brilliant from A to B
Love my bed so much
The guys assembled with minimal fuss
Right from when Abz took the order to…
Right from when Abz took the order to the delivery guys who put the order together.
Service was first class. Thank you guys so much! Thoroughly enjoying my new beds in my new home
I'm absolutely over the moon with My…
I'm absolutely over the moon with My new bed and mattress it's the best bed I've ever had. Service was amazing delivered in a week perfect condition perfect bed so happy .
We received absolutely wonderful…
We received absolutely wonderful service from Jenny in the store. Explained everything thoroughly. We are very pleased indeed with our new purchase. The delivery guys were great too. We would highly recommend. Thank you Dreams.
Great experience so far
Great experience so far. We have visited one of the stores after heaving massive issue with other online mattress provider. We have been well looked after. Offered to use Sleep mach machine to determine best mattress for us. We could test all recommended products, ask all relevant questions. So far so good.
We are waiting for delivery and collection of our old bed and mattress. We will update after we receive our product.
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