Dreams - Brierley Hill Reviews 

314
TrustScore 5 out of 5

4.8

Waterfront Way, DY5 1LL Brierley Hill, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Hardeep was fantastic with us from the minute we walked through the door. We had a lye down on the bed too see what sort of mattress we needed after the results we was given a pillow for what we need... See more

Rated 5 out of 5 stars

Hardeep at Brierley hill store was fantastic. Looks after us from start to finish. Great customer experience! Thanks!

Rated 5 out of 5 stars

Your staff are so lovely! We were directed to your Brierley Hill shop by most helpful staff in Kidderminster (James and colleague) and then had wonderful service from Hardeep at Brierley Hill. Every... See more

Rated 4 out of 5 stars

I would have given 5 stars as we had great customer service in store. Delivery was fine but bed installed in the wrong position even though it was quite clear where the old bed was fitted due to th... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Waterfront Way, DY5 1LL, Brierley Hill, United Kingdom

  • 01384492130

4.8

Excellent

TrustScore 5 out of 5

314 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(314)

14,593 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely first-class service from…

Absolutely first-class service from Hardeep at Dreams, Brierley Hill. Having just moved house, I took my three boys bed shopping so as one can appreciate it was not something I was looking forward to! Hardeep came over and asked if I would like any guidance. He was friendly and there was no hard sell - just somebody genuinely wanting to help. He was brilliant with my boys and offered us a drink whilst we looked around and ordered. He really listened and made the whole experience enjoyable! Who knew bed shopping could be fun! I will definitely be back and would not hesitate to recommend him - he is a real credit. Thank you Hardeep!!

7 September 2024
Unprompted review
Rated 5 out of 5 stars

Brandon at the Brierley Hill branch was…

Brandon at the Brierley Hill branch was fantastic extremely polite, no rush catered to our every need and gave an incredible deal on our fantastic new tampur mattress along with the pillows to match and a new bed with accessories.

This was the first time using dreams and the whole experience was fantastic love the new bed it's unreal how comfortable it is as someone who is into the gym the recovery I need is important and the sleep in this is amazing.

The installation team were fantastic also getting everything done so quick and precise, very professional and polite the whole thing has been perfect!

Will definitely be recommending Brandon and dreams to friends and family!

23 August 2024
Rated 5 out of 5 stars

Everything we wanted

The team were so friendly and helpful. Shout out to Abby who took us through the whole journey.
We needed a sofabed and a mattress - her knowledge was fab.
Recommend 100%

17 August 2024
Rated 5 out of 5 stars

Very helpful and friendly man called…

Very helpful and friendly man called Abs spent time with us explaining the different types of mattresses and the kind of support we both needed and came away knowing that we had purchased the correct matress for both of us, very happy customers.

28 July 2024
Rated 5 out of 5 stars

Great experience so far

Great experience so far. We have visited one of the stores after heaving massive issue with other online mattress provider. We have been well looked after. Offered to use Sleep mach machine to determine best mattress for us. We could test all recommended products, ask all relevant questions. So far so good.
We are waiting for delivery and collection of our old bed and mattress. We will update after we receive our product.

23 June 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look