Hardeep was fantastic with us from the minute we walked through the door. We had a lye down on the bed too see what sort of mattress we needed after the results we was given a pillow for what we need... See more
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Hardeep at Brierley hill store was fantastic. Looks after us from start to finish. Great customer experience! Thanks!
Your staff are so lovely! We were directed to your Brierley Hill shop by most helpful staff in Kidderminster (James and colleague) and then had wonderful service from Hardeep at Brierley Hill. Every... See more
I would have given 5 stars as we had great customer service in store. Delivery was fine but bed installed in the wrong position even though it was quite clear where the old bed was fitted due to th... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterfront Way, DY5 1LL, Brierley Hill, United Kingdom
- 01384492130
4.8
Excellent
314 reviews
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I found Dreams a really good company to…
I found Dreams a really good company to deal with. I think the idea of the trial bed to test the type of mattress to suit your body a brilliant idea. I enjoyed the fact you could spend as much time as you like trying different mattresses. There was no pressure selling. The delivery went to plan and removal of our old mattress. No complaints
24 February 2024
Very happy with all areas of my order…
Very happy with all areas of my order from department store to delivery and assemble of bed .
23 February 2024
Good experience
Easy to order. Delivered when said with phone call to confirm beforehand. Professional and friendly staff throughout the experience
10 February 2024
Able to find exactly what I wanted at a…Othman bed base.
Able to find exactly what I wanted at a reasonable price with help from staff.
4 February 2024
Great service the advisor could not do…
Great service the advisor could not do enough to help us!
2 February 2024
Great service.
30 January 2024
Brilliant customer service delivery
27 January 2024
Great quality mattress
Great quality mattress. Brilliant sleep pattern since arrival. Delivery and removal of old mattress timely and respectful of our home. Information shared on delivery regard mattress care very useful.
18 January 2024
Great friendly staff Andy and Abs good…
Great friendly staff Andy and Abs good discount massive selection, A clean bright store quick delivery
11 January 2024
Unprompted review
Fantastic Customer Service
Went to Dreams Waterfront Brierley Hill, greeted by Branden who was really professional. He answered all questions we had then gave us time to browse. He put us on sleepmatch which showed us the right mattress then gave us a pillow to try whilst we lay on mattresses to choose the right one for us.
Was offered a drink whilst ordering and made the process really smooth. We came away knowing with peace of mind we had made the right purchase.
Fantastic customer service.
2 January 2024
Unprompted review
Great dervice
Salesperson very polite, took time to help me make a choice of sofa bed.
Delivery was prompt and the delivery guys assembled the sofa bed and removed all packaging
Great friendly service
Thank you
7 December 2023
All very good
18 November 2023
helpful assistant
A very helpful assistant guided us through the process of purchasing a new mattress.
23 October 2023
Can't recommend Dreams enough
Can't recommend Dreams enough, especially their sales rep Jag. He sorted me a deal that far exceeded my expectations.
21 October 2023
Brought a flat pack wardrobe and…
Brought a flat pack wardrobe and smashed the side wall I was so close to buying another one when I contacted Andy he done everything in his power to sort it and got me a replacement side such a lovely professional man
20 October 2023
Unprompted review
Good service and hopefully good long…
Good service and hopefully good long lasting quality
5 October 2023
Fantastic experience from start to…
Fantastic experience from start to finish. Nice easy selection and easy payment and got free mattress cover . Even the used mattress collection and delivery of new mattress brilliant .
29 September 2023
See Jenny!!
Jenny was our adviser and she is brilliant! Sold me my last bed eight years ago and sold me this one a few weeks ago. As with any new bed, the first week is' a getting used to it time' but it is very comfortable and with the 100 day exchange offer what's not to like?
28 September 2023
Reasonable pricing
Reasonable pricing, great staff, good delivery service and nicely laid products in the store
17 September 2023
Unprompted review
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