Dreams - Bridgend Reviews 

400
TrustScore 5 out of 5

4.8

Waterton Retail Park, CF31 3TN Bridgend, GB


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Rated 5 out of 5 stars

Jasmine in the Bridgend store helped us find our perfect mattress today and was so kind and helpful, we really appreciated her advice and knowledge about the product and managed to find one that was s... See more

Rated 5 out of 5 stars

Staff were very helpful. We got shown various different mattresses - different ones covering on how you slept (usual position), whether you wanted hard or soft etc.. When we picked the one we wanted,... See more

Rated 5 out of 5 stars

Call to the dreams show in waterton retail park brigdend. We were welcome by Daz the salesperson who asked us what we were looking for, we said a mattress we then try the testing bed they give 2 pillo... See more

Rated 5 out of 5 stars

Sean at the Bridgend store was outstanding. My husband has several health issues and by using the sleepmatch system he was able to help and guide us to the mattress we needed. We were offered a frie... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Waterton Retail Park, CF31 3TN, Bridgend, United Kingdom

  • 01656536846

4.8

Excellent

TrustScore 5 out of 5

400 reviews

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4.8

All reviews

(400)

13,988 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

For the life of me I can't remember but…

For the life of me I can't remember but the lady who helped us in store at bridgend Waterston retail park was awesome from start to finish... she explained everything and and ultimately we decided to go with a tempura mattress... after sleeping on it for a few nights it's the best decision we've every made

19 July 2024
Rated 5 out of 5 stars

Customer service excellent our sales…

Customer service excellent our sales lady in Bridgend knew her products very well, tried different beds till we found ours we even bought 2 pillows from dreams.
Bed delivered 2 weeks later at our request.
Perfect nights now for both of us

25 July 2024
Rated 5 out of 5 stars

brilliant helpful lovely staff

lovely staff, friendly and professional. Gave me enough information, with out bombarding me, which enabled me to choose the right bed for me! Loved the bed that measured the way you slept too!

21 July 2024
Unprompted review
Rated 5 out of 5 stars

Nothing was too much trouble.

Very good customer service. Very helpful and knowledgeable when choosing a bed. Had to change my delivery date due to other tradesman and nothing was too much trouble. Put me at ease.

14 July 2024
Rated 5 out of 5 stars

I love our new bed and mattress

I love our new bed and mattress. The team at Dreams in Bridgend were a dream to deal with! It was a challenge getting it into my Welsh cottage with a spiral staircase! It was the second attempt at delivery. The delivery men were very helpful even though they could not be a part of putting it through a window!!!

6 July 2024
Rated 5 out of 5 stars

10/10 Experience

Marcus and the team in the Bridgend store helped me and my partner find the mattress of our dreams to get the perfect night sleep using new sleep technology. The customer service in the store was outstanding and they couldn’t do more for you. I will definitely be recommending and returning in the future.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Very happy returning customer

Great service from beginning to end
Called customer services,
Gentlemen Sebastian was really friendly & helpful &
Order delivered really well with call before hand ,
Delivery drivers were very good & polite ,
Happy with quality of products,
Very happy returning customer

7 May 2024
Rated 5 out of 5 stars

Outstanding Service from Dreams Bridgend

From the moment I walked into Dreams in Bridgend to the delivery of my bed, I cannot fault the service I received. The salesman (Sean) was outstanding. He knew everything about the beds, he wasn’t pushy but very pleasant and helpful. He’s a credit to the store. The delivery team were so professional, courteous and very helpful. I had a fantastic experience with dreams. Oh yes and of course! I love my new bed.

19 April 2024
Rated 5 out of 5 stars

Went to buy a coffee machine came home with a mattress

This is no Jack and the beanstalk story but we went out to buy a coffee machine and ended up with a new mattress!
We popped into Bridgend Dreams and were caught trying out the sleep match machine, Sean came over with the offer of drinks and explained the process, after learning about our science matched requirements we were soon testing the ultimate mattress, which was out of our price range, but Sean sourced an unused return that we could afford and now my bad back is gone!

17 April 2024
Unprompted review

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