The staff in the Bournemouth store where warm and friendly without overwhelming and going for a quick sale. Information and advice was clear. Enough beds to narrow down what we wanted and where ha... See more
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Amazing service from start to finish, friendly informative sales staff Kieran and kind, helpful delivery crew Steve plus 1. Was expecting a nightmare (nothing ever happens as it’s supposed to since Co... See more
Excellent salesman. No high pressure salesmanship. Tried out their new bed gizmo which suggests best beds to look at. Very interesting. Warm welcome, offer of a free drink, allowed to repeatedly tr... See more
We used the mattress measuring device and were given several options. One of these we chose. Delivery was quicker than expected (less than 10 days). The delivery men were very careful of our propert... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Mallard Retal Park, BH8 9PE, Bournemouth, United Kingdom
- 01202025499
4.8
Excellent
268 reviews
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Everything was very very good good,we got a great…
Everything was very good,we got a great deal and delivery on time.
29 March 2024
Bed arrived when you said
Bed arrived when you said. Put together and rubbish taken away so all good thank you.
28 March 2024
Great Customer Service
Helpful Knowledgeable best customer service I have had for a while.
19 March 2024
Unprompted review
Amazing and friendly service
Went into the store only expecting to browse for a new bed and mattress. I had been eyeing one mattress but hadn’t fully committed to making a decision, and the colleague, Steve, had suggested I try their sleepmatch. He recommended a pillow and I went around trying the sleepmatch suggestions and one of those suggestions was the mattress I had been eyeing. Trying the mattress with the pillow made me knew I wanted to buy a bed, mattress and even a pillow that day, so I walked out the store with all those things. The staff were super friendly, helpful, Steve gave me a drink whilst I decided and plenty of time to think, and even though I was in there for so long they were helpful the whole way through.
9 March 2024
Unprompted review
Helpful staff in store and delivery guys
1 March 2024
Fantastic service which focussed on our…
Fantastic service which focussed on our needs. Staff were professional, knowledgeable, and friendly. No pressure selling.
28 February 2024
Unprompted review
Great experience
A visit to Dreams Bournemouth resulted in us leaving with a mattress and 2 amazing pillows. We were greeted instantly by a member of the team named Kieran. We used the sleep machine to narrow a few choices down. Our first recommendation was the mattress we like so chose that. Kieran had amazing product knowledge, showed us around and we never felt pressured. Very friendly and helpful team. Delivery was within 4 days of us purchasing. The Delivery team were prompt and coummunication was great. We are super happy with our new matress and pillows- ( Tempur cooling) best pillows ever!!
17 February 2024
New bed dreams
From the showroom it was great that someone knew what he was talking about about. He is a credit to dreams. I highly recommend them
23 February 2024
first class shopping visit to Dreams we…
first class shopping visit to Dreams we were able to look without being pressurised When we asked for help
expert advice was spontaneously
4 February 2024
Hi very good service
15 December 2023
From going to the shop to the delivery…
From going to the shop to the delivery it’s been a really good experience I would definitely recommend Dreams in Bournemouth as excellent
16 February 2024
The Ottoman base we purchased is very…
The Ottoman base we purchased is very well made and now our bed has become a really comfortable and firm structure,we have every night an excellent nights sleep
3 February 2024
Purchase of a Bed
From the moment we entered the store to when we left over an hour later we were very impressed by the service, knowledge and patience we received.
We left feeling very satisfied with our purchases.
31 January 2024
Unprompted review
I am really pleased with the support…
I am really pleased with the support and great delivery drivers really helpful
1 February 2024
Yes product good sales person good and…
Yes product good sales person good and the 2 delivery lads polite efficient and could not fault
31 January 2024
Making a night worth sleeping.
31 January 2024
Excellent salesman.
Excellent salesman.
No high pressure salesmanship.
Tried out their new bed gizmo which suggests best beds to look at. Very interesting.
Warm welcome, offer of a free drink, allowed to repeatedly try out mattresses and nice sized store with a fair selection.
29 January 2024
Unprompted review
Excellent service from looking for a…
Excellent service from looking for a new mattress to ordering and delivery
28 January 2024
Amazing service from initially testing…
Amazing service from initially testing out the bed in store, to ordering online to getting the mattress delivered, both delivery drivers very friendly and knowledgable about the mattress
27 January 2024
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