We are still coming to terms with the new bed we don’t believe it happens over night it ales a few weeks to brake a new Ben in we are still in that process it’s not the best bed we ever bought but ma... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We highly recommend this store and staff and delivery service..... From start to finish nothing but 5 star treatment..... Were allowed to potter round until we'd come to choice of several then M... See more
Stacey at the Blackpool branch was so helpful and knowledgeable. After trying the sleepmaster and trying out a few mattresses, I was able to choose one without any pressure and in my own time. My new... See more
Shopping at Dreams was indeed a Dream, our visit to Blackpool Dreams was made a pleasant experience with the friendly professional and courteous team Aaron and Mel. They left us alone to browse and... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1/C 270 Vicarage Lane, FY4 4ND, Blackpool, United Kingdom
- 01253489347
4.9
Excellent
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fseeast accurate helpful delivery and…
fast accurate helpful delivery and erecting bed
exelllent service.
29 August 2023
We have two beds delivered with our…
We have two beds delivered with our second bed come with a mattress,which I was told by HO must be collected within a green bag which is supplied which £55 was paid otherwise would not collected,on the arrival of mattress and collection of old mattress the drives said we don't bother with that but there van was full of green bags,it was there last delivery and there service was not as good as first delivery or colleagues at store
18 August 2023
Unprompted review
Excellent service from start to finish
28 July 2023
Helpful and informative staff
12 August 2023
A very helpful service to guide me to what I need
All I knew is I needed a new mattress. The range of options has certainly expanded since I bought my last one over 20 years ago. No panic, a seamless service helped direct me to the mattress I need and Debbie was very helpful is sorting me out. There were some additional expenses for add-ons (e.g. existing mattress removal), but these were explained and I always had the option to leave the store if I thought I was being fleeced; but the cost of the add-ones vs the cost of doing-it-for-myself seemed reasonable as a retired, disabled pensioner. All in all I was happy with the service, my purchase and the overall cost.
8 August 2023
Unprompted review
very good service
very good service, came when said they would, very helpful staff, lovely mattress.
4 August 2023
Very helpful staff in store (Blackpool)…
Very helpful staff in store (Blackpool) when choosing my bed and the delivery guys couldn't have done more if they tried. Took all packaging away too saving me a trip to the tip.
27 July 2023
Excellent customer service
22 July 2023
Good range of goods
Good range of goods - friendly knowledgeable staff - item purchased delivered on time. Good prices.
22 July 2023
The delivery men were very helpful and…
The delivery men were very helpful and very respectful of our property. Also, the bed purchased has proved to be very comfortable. We are very pleased with our purchase.
28 June 2023
brilliant shopping experience …
shop assistant took time with us to find what we wanted , delivery was brilliant
6 July 2023
Unprompted review
The delivery arrived on time
The delivery arrived on time. The delivery men were quick and efficient and assembled thx bed jn less than 20 min. They were clean and polite. The bed is in good condition and although not quite as comfortable, slatted base against divan base, it is satisfactory. Looks good.
10 June 2023
I got what I wanted without hassle.
30 May 2023
Excellent staff
Excellent staff, great experience while choosing a bed. No pushy sales. Allowed us to take our time Delivered on date given. Also offered a great coffee ☕️ 👌 😁
31 May 2023
First class service from buying to delivery
The ladies who served us were knowledgable and professional and give us a perfect mattress in the Temper Cloud 30 Lux Kingsize. And the delivery people where first class two.
26 May 2023
Buying and picking up the mattress was…
Buying and picking up the mattress was childs play the person who served me was helpful and curtious, the mattress is very comfortable and exactly advertised, I am a very happy customer.
15 May 2023
I've never been to dreams before
I've never been to dreams before! But very helpful staff and customer service! Delivery was really good on the date stated
10 May 2023
Great bed
Great bed. Delivered on time and efficiently put together. Credit was also easy to set up.
4 May 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.