Dreams - Bedford Reviews 

278
TrustScore 4.5 out of 5

4.7

Unit 2 Interchange Retail Park, MK42 7AZ Bedford, GB


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Rated 5 out of 5 stars

Jack was very helpful and informative. Well worth our time. Great range of beds and good to get a list of suggested mattresses from the SleepMatch computer system based on our sleeping position prefer... See more

Rated 5 out of 5 stars

The bed was delivered at the specified time. The guys delivering, building & placing the bed were polite, tidy & very helpful. The sales staff were also very accommodating & met all our needs. My d... See more

Rated 5 out of 5 stars

The sales person who assisted me was attentive, knew the products, was very helpful and allowed me time to make my choices without pressure or trying to push me to other products that were more expen... See more

Rated 5 out of 5 stars

The staff done a great job but forgot to mention that the mattress on top of the bed frame would make the bed really high to get into. After initially leaving a bad review, the team contacted me to ma... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2 Interchange Retail Park, MK42 7AZ, Bedford, United Kingdom

  • 01234414234

4.7

Excellent

TrustScore 4.5 out of 5

278 reviews

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4.7

All reviews

(278)

14,140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Had to postpone delivery because of floods but new date was quickly arranged and everything could not have gone more smoothly. Professional service all round

25 October 2024
Rated 5 out of 5 stars

The Bedford store were very welcoming…

The Bedford store were very welcoming and took me through every step. I picked a lovely double bed with 2 drawer divan and headboard plus Tempur pillow. They were delivered on time by two lovely fellas who were very helpful. Thank you for a great experience.

25 October 2024
Rated 5 out of 5 stars

Bedford Store

We went to the Bedford store 2 days in a row. The lady who dealt with us on both days (Roxana) was very helpful and knowledgeable and guided us through all options available to us. Would recommend to others to visit and are in need of a new bed. Very happy customers :-)

13 October 2024
Unprompted review
Rated 5 out of 5 stars

I was made to feel special as a…

I was made to feel special as a customer.Nothing was a problem.Very helpful and honest.I am enjoying my lovely new bed.I had it delivered and put together in my room and the Gentleman were very kind and thoughtful and did a good job.Clean and professional.Will not hesitate to recommend this firm.

11 October 2024
Rated 2 out of 5 stars

The sales lady talked me into zip and…

The sales lady talked me into zip and link. It’s really bad. I keep getting into the dip. I have already asked for an exchange over a week ago, but no response yet. I want a normal one piece super king

5 October 2024
Dreams - Bedford logo

Reply from Dreams - Bedford

Good afternoon Miss Michiels,

Thank you for taking the time to leave us your review and for speaking with me today.

I am very sorry to hear that you have not been getting on with your zip and link mattress. I am delighted that we agreed upon a solution, and I am also glad that I could build on this during our call.

I have sent you an email confirming what we discussed and will be happy to assist you if you require any further assistance.

Many thanks,

Kishan

Rated 5 out of 5 stars

Happy backs!!!

Purchased a couple of mattresses which needed replacing, and a bed frame, and now I’ve got a happy daughter, and I’m loving my new mattress too.

27 September 2024
Rated 5 out of 5 stars

The sales assistant was very pleasant

The sales assistant was very pleasant, knowledgeable, and explained everything to us. Good stock and delivery times. He also told us of the options that we could choose to go with our purchase. A very good shopping experience (At the Kempston Interchange Shop)

13 September 2024
Unprompted review
Rated 5 out of 5 stars

when i walked into the store a salesman…

when i walked into the store a salesman asked me what i was looking for. he knew exactly what i wanted and showed me what i wanted with no bother,
he was every helpful and explained all the form filling.
very pleasant man with a sense of humour that was funny. even offered me a drink. at the end showed me the form and went through it with me

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Very happy

My recent delivery of my queen size mattress was great .the two delivery men were very pleasant and helpful .they put on shoe protectors and never complained about the tight squeeze going up the stairs to get the mattress in .they explained about retina if I wasn’t happy and made sure all was well before leaving very helpful and chatty would recommend

6 August 2024
Rated 5 out of 5 stars

Extraordinary experience

It started with the person serving us he, was kind helpful polite and respectful.He helped us find an excellent bed.then came the delivery .We were kept up to date when it would arrive by a nails and the two men that put the bed together again were so polite and efficient then came the bed it is all comfortable m back is already getting better.

26 July 2024

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