Jack was very helpful and informative. Well worth our time. Great range of beds and good to get a list of suggested mattresses from the SleepMatch computer system based on our sleeping position prefer... See more
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The bed was delivered at the specified time. The guys delivering, building & placing the bed were polite, tidy & very helpful. The sales staff were also very accommodating & met all our needs. My d... See more
The sales person who assisted me was attentive, knew the products, was very helpful and allowed me time to make my choices without pressure or trying to push me to other products that were more expen... See more
The staff done a great job but forgot to mention that the mattress on top of the bed frame would make the bed really high to get into. After initially leaving a bad review, the team contacted me to ma... See more
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Interchange Retail Park, MK42 7AZ, Bedford, United Kingdom
- 01234414234
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Good service all round.
Excellent service
Excellent service. Had to postpone delivery because of floods but new date was quickly arranged and everything could not have gone more smoothly. Professional service all round
The Bedford store were very welcoming…
The Bedford store were very welcoming and took me through every step. I picked a lovely double bed with 2 drawer divan and headboard plus Tempur pillow. They were delivered on time by two lovely fellas who were very helpful. Thank you for a great experience.
Everybody I've dealt with at Dreams has…
Everybody I've dealt with at Dreams has been friendly and polite including the two men who delivered and set up the bed.
Bedford Store
We went to the Bedford store 2 days in a row. The lady who dealt with us on both days (Roxana) was very helpful and knowledgeable and guided us through all options available to us. Would recommend to others to visit and are in need of a new bed. Very happy customers :-)
I was made to feel special as a…
I was made to feel special as a customer.Nothing was a problem.Very helpful and honest.I am enjoying my lovely new bed.I had it delivered and put together in my room and the Gentleman were very kind and thoughtful and did a good job.Clean and professional.Will not hesitate to recommend this firm.
May use AI-assist with repliesRead more
The sales lady talked me into zip and…
The sales lady talked me into zip and link. It’s really bad. I keep getting into the dip. I have already asked for an exchange over a week ago, but no response yet. I want a normal one piece super king

Reply from Dreams - Bedford
Happy backs!!!
Purchased a couple of mattresses which needed replacing, and a bed frame, and now I’ve got a happy daughter, and I’m loving my new mattress too.
Dreams were brilliant!
Dreams were brilliant from order to delivery. The process was so smooth!
The sales lady Catherine was very…
The sales lady Catherine was very professional and polite and informative the gentleman who delivered the mattress were also excellent good performance all round thank you
The beds pretty good as well
Excellent advice and guidance from…
Excellent advice and guidance from Arjun in Bedford store. He gave us a huge amount of time showing suitable beds to try out. Delivery was good too. Very helpful lads.
The sales assistant was very pleasant
The sales assistant was very pleasant, knowledgeable, and explained everything to us. Good stock and delivery times. He also told us of the options that we could choose to go with our purchase. A very good shopping experience (At the Kempston Interchange Shop)
I love my new mattress
I love my new mattress. Thank you. It was delivered on the day, and all went smoothly.
when i walked into the store a salesman…
when i walked into the store a salesman asked me what i was looking for. he knew exactly what i wanted and showed me what i wanted with no bother,
he was every helpful and explained all the form filling.
very pleasant man with a sense of humour that was funny. even offered me a drink. at the end showed me the form and went through it with me
Good information on the bed and…
Good information on the bed and mattress that was bought.
Very happy
My recent delivery of my queen size mattress was great .the two delivery men were very pleasant and helpful .they put on shoe protectors and never complained about the tight squeeze going up the stairs to get the mattress in .they explained about retina if I wasn’t happy and made sure all was well before leaving very helpful and chatty would recommend
Very happy with the service we had at…
Very happy with the service we had at the shop, a colleague that dealt with us was very nice and helpful, will recommend to family and friends.
Extraordinary experience
It started with the person serving us he, was kind helpful polite and respectful.He helped us find an excellent bed.then came the delivery .We were kept up to date when it would arrive by a nails and the two men that put the bed together again were so polite and efficient then came the bed it is all comfortable m back is already getting better.
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