My Family is very Happy with the Quality of goods and specially the staff Agnes and David were very Helpful and kind to us. We bought king size Matress And one single also set of pillows. Whenever yo... See more
Location
Switch locationUnit 4B, Beckton Triangle Retail Park, E6 6LH Beckton, London, GB
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Aslam in the Beckton store was super helpful, he showed us lots of options for both the frame and mattress and we did the sleep assessment too which was fun! Very efficient in terms of options and del... See more
I had an absolutely brilliant experience at Dreams in Beckton, and that was entirely thanks to David. From the moment we arrived, he was friendly, patient, knowledgeable and genuinely intereste... See more
Had a very good experience in store, the sales person was very helpful and made me try lots mattresses and he wasn't pushing me to but the more expensive ones. After getting it delivered I can s... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4B, Beckton Triangle Retail Park, E6 6LH, Beckton, London, United Kingdom
- 020 3878 4040
4.9
Excellent
333 reviews
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Very happy with the purchase
Very happy with the purchase, outstanding service from Munsur.
Highly recommended
19 October 2024
Great service
Exceptional service from Imran. He was very supportive and helpful.
20 October 2024
Unprompted review
It was great experience. service was so good very comfortable meters
It was great experience..I love there hospitality..highly recommend
5 October 2024
Hassle Free..stress Free.
Hassle Free..stress Free.. service.. latest technology for best customer satisfaction from point of sale to delivery..
28 September 2024
Unprompted review
Great service by Imran and Excellent product By Dreams
It was a great experience in Dreams, Becton with Imran as he greeted us and toured us from the very first visit of the store. He helped us first find out the accurate mattress that the body required with their mattress technology also gave us discounted offers. Overall 100% good experience.
10 August 2024
Delivery driver called and kept me…
Delivery driver called and kept me updated with time slot
Driver assisted with putting mattress inside and gave me advice on what to do next
I am elderly disable
28 September 2024
Aslam was very helpful
29 June 2024
5 Star Service
I had a fantastic experience throughout. The in-store staff were helpful and friendly. We discussed several mattresses; they suggested I try them all, and I picked the one that was most suitable for me. I had already chosen the bed frame I wanted. The order for the frame and mattress was delivered on time. I paid for the bed to be built, and the two delivery men were professional and respectful of my property. The bed was built and explained to me, as it is an ottoman bed.
I have now had the bed for two weeks; it is very sturdy, and the mattress is very comfortable. A good choice and a quality product(s)
A 5-star service, thank you.
9 September 2024
fabulous service
fabulous service, love the bed. The delivery men were very careful and helpful
8 September 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Beckton
Good afternoon Natascia,
Thank you for taking the time to leave us your review.
I am sorry to hear that your mattress has taken its full shape.
Following our conversation today, I am glad that we have agreed upon a resolution. I have sent you an email confirming this and will be happy to answer any questions you may have in the interim.
Many thanks,
Kishan
The work man was very nice,and the man…
The work man was very nice,and the man who sold us the bass was very helpful.
15 August 2024
Highly appreciated services
Highly appreciated services. Especially thanks the customers support and the delivery persons.
4 August 2024
Arrived I was met by imran whom was…
Arrived I was met by imran whom was very helpful and had great knowledge. I explained what I was after he showed me couple of beds told me about the 20% and gave me a bed according to my budget. Delivery was swift bed is amazing.
26 July 2024
Excellent Customer Service
I recently had the pleasure of being assisted by Atif at Dreams, and I couldn't be more impressed with his exceptional customer service. From the moment I arrived, he showed me to the bed I had seen online and even offered me a drink, which was a thoughtful touch.
Atif conducted a sleep test for us, providing valuable insights into which mattress would be best suited for our needs. His friendly demeanor made the entire experience enjoyable. He took the time to help us plan our room without making us feel rushed to make a purchase, which we greatly appreciated.
I will definitely be coming back to pick a mattress, thanks to Atif's outstanding service. Highly recommend visiting Dreams and asking for Atif if you want a truly personalised and pleasant shopping experience.
24 July 2024
Unprompted review
Excellent customer service
22 July 2024
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