I was very happy with the help and information I received. Louis was very good at showing me the type of mattress that would be supportive and give me a good night’s sleep. He was also very helpful i... See more
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We were asked if we wanted help when we arrived and informed no just looking for now. We was then left alone until we wanted help and then was assisted by the sales person. She was extremely knowled... See more
Cant thank them enough. From the selection to the delivery it was seamless. The young guy in Ashford store was more than helpful Assisting us to select the correct bed with the right pressure... See more
Our experience from showroom to the new bed being put together was great. We were not rushed in the showroom, we were given advice when we needed it, we knew what what wanted, we knew we needed the be... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2B Barrey Road, TN24 0SG, Ashford, United Kingdom
- 01233534249
4.7
Excellent
207 reviews
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It's a beautiful mattress and it's…
It's a beautiful mattress and it's well made ,I've had it for two weeks and although it was much firmer than I expected it seems to be settling down so hopefully it will be as comfortable as the one I tried in the shop. But first class service frome the Ashford branch of dreams
28 April 2024
I visited Ashford retail park store…
I visited Ashford retail park store today and was served by Gary. Basically I always buy on line but wanted to try before I buy...
Gary was so helpful and went over and above to get me the best product. I was so glad I went in today and will probably always buy from Dreams in the future.
27 April 2024
Unprompted review
We were pleased with our Purchase and…
We were pleased with our Purchase and the help from staff at Ashford store which was very helpful.
20 April 2024
My bed is the best ever I have slept in…
My bed is the best ever I have slept in my life ,however 12 weeks waiting period is very long that you take to make bed.Otherwise am enjoying my sleep.
19 April 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Appalling customer service
We bought an expensive mattress from Dreams only 6 months ago and it has collapsed on one side. Instead of just replacing they sent a 3rd party upholstery surveyor to come and inspect it. Two weeks on and we have heard absolutely nothing and are still sleeping on a broken mattress. We are now trying to call customer service and the wait time to speak to anyone is currently 45 minutes. As it's so long I can only assume that Dreams are inundated with customer complaints. Do feel free to call us – Dreams – and put this right.
10 April 2024
Unprompted review
Reply from Dreams - Ashford
Good afternoon
Thank you for your recent review. I am so sorry for the issues you have had with the mattress, and for the problems you have had in getting through to us. I am glad to see that we have raised a replacement mattress, and delivery is booked for 19th April.
I have sent you an email with a further suggested resolution. I hope you will find this acceptable.
Many thanks
Peter
Fantastic customer service
Fantastic customer service in store. Loved the text updates for the delivery. The delivery men were great- they even took off their shoes when they came into my house. Throughly recommend Dreams and would definitely buy from them again in the future.
2 March 2024
Excellent customer service.
18 February 2024
Very pleased with service and product
The service was great and my mattress is perfect for me!
18 February 2024
Friendly helpful staff
Friendly helpful staff. Strong communication when and what time my bed would be delivered.
11 February 2024
A1 Customer Service
Amazing sales guy who really listened and did his utmost to ensure we had every opportunity to try out every one of the recommended mattresses and assisted us to find the best solution for my complex requirements.
Excellent customer service all round.
9 February 2024
Amazing service
How helpful the young salesman was and the delivery man who was early.
1 February 2024
Great Experience
Super staff, friendly, very knowledgeable and could not have done more for me. Thorough and detailed explanations lead me to the ideal solution. I love my new bed. TJP
28 January 2024
THE DELIVERY MEN WERE GREAT
THE DELIVERY MEN WERE GREAT . TOLD US WHAT TO DO WITH OUT NEW MATRESS . AND WERE SO QUICK TAKING OUR OLD MATRESS AWAY .
27 January 2024
Nice mattress good price
15 December 2023
Great bed and a great buy too
10 December 2023
Dreams staffs are caring and compassionate about…
Dreams staffs are caring and compassionate about customers, They have knowledge of their products, and they will guide you till you choose the right products that will be comfortable for sleep. They sell quality beds and frames.
19 November 2023
Unprompted review
Fantastic Mattress
Fantastic Mattress, firm and gives me a fantastic night's sleep. Staff were also very knowledgeable and gave impartial advice, which was very helpful, I would definitely. recommend Dreams for your bed needs.
11 November 2023
Really pleased!
Really helpful in the store. Delivery punctual and really professional delivery men.
5 October 2023
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