I was very happy with the help and information I received. Louis was very good at showing me the type of mattress that would be supportive and give me a good night’s sleep. He was also very helpful i... See more
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We were asked if we wanted help when we arrived and informed no just looking for now. We was then left alone until we wanted help and then was assisted by the sales person. She was extremely knowled... See more
Cant thank them enough. From the selection to the delivery it was seamless. The young guy in Ashford store was more than helpful Assisting us to select the correct bed with the right pressure... See more
Our experience from showroom to the new bed being put together was great. We were not rushed in the showroom, we were given advice when we needed it, we knew what what wanted, we knew we needed the be... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2B Barrey Road, TN24 0SG, Ashford, United Kingdom
- 01233534249
4.7
Excellent
207 reviews
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Very pleased
Welcoming, informative and non- pressurising staff. Made buying a new mattress stress free
10 January 2026
Unprompted review
Really comfortable.
Really comfortable.
Delivered within a week.
Good service from delivery men.
16 December 2025
Quick delivery and very professional…
Quick delivery and very professional assembly. Loving my new bed and mattress and there is a noticeable reduction in morning aches and pains. Long may it last!
7 December 2025
Top service
Knowledgeable shop assistants. Efficient and very personable.
Kept fully informed at all times.
29 November 2025
Happy with storage bed
Delivered on date stated
Bed was assembled quickly without problem
Great storage
29 November 2025
Great customer service
Really good customer service from stepping onto the showroom, to having the bed delivered. The delivery service on the day was so helpful, can’t fault Dreams.
28 November 2025
Great customer service
Great customer service, Imogen was knowledgeable and understood my needs.
The nitpick: there was a good selection of mattresses, but it's always a challenge selecting a mattress, and the store layout didn't lend itself to coming to a final decision easily.
23 November 2025
Unprompted review
delivery was on time delivery guys…
delivery was on time delivery guys where very polite and everything was very good
14 November 2025
Excellent assistance from Ryley to…
Excellent assistance from Ryley to choose right bed and mattress. The dream machine to help choose was good and pointed us in right direction.
Let us try out loads and he had good knowledge of products. No hesitation to recommend
14 November 2025
Great Service
11 July 2025
Staff very knowledgeable about range of…
Staff very knowledgeable about range of products looked at
28 September 2025
The delivery guys were so friendly and…
The delivery guys were so friendly and fast and efficient. They tidied up too. Couldn't fault them. Thanks Dreams!
19 September 2025
A quality double sided mattress.
A quality double sided mattress.
I do hope Dreams is a brand that survives as they appears to be the only mattress brand out there producing pro-consumer double sided mattresses.
Even some premium brands now only offer single sided mattresses, for equal to or more than Dream's double sided ones.
Customer experience was very positive and friendly. Would use again.
24 January 2025
Clear instructions re date and time of…
Clear instructions re date and time of delivery and the efficiency and professional attitude of the staff.
11 August 2025
What a Dream!
Gabriel who served me and assisted me in choosing was very helpful and empathised about my back problem. He was very knowledgeable and not at all pushy but gave me good advice. I took some time out to decide then went back and bought the mattress.
3 August 2025
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