We needed a new bed. Dreams had some great online reviews. We called out to Aintree shop. Very helpful staff. Manager was excellent. Gave us a variety of options, with differing costs. Bed delivere... See more
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We purchased new bed and mattress after looking at many beds in store with the assistance of Lyndsey who was very professional and friendly. Before trying beds we used the sleep “test” and found what... See more
Great customer service. Explained thoroughly about the product. Told them about the budget they gave us the great deal within our budget and full fill our expectations. Storage Manager and shop assis... See more
Excellent service from Lyndsay at Aintree Liverpool Store. All ordered delivered and set up perfect. Drivers very helpful and professional. No mess !. Thank you so much.also beautiful sleep after... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4A Aintree Racecourse Retail Park, L9 5AL, Aintree, United Kingdom
- 01514337167
4.9
Excellent
189 reviews
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Comfy mattress
The lady in Aintree shop greated me at the door and tested me on a special bed and indicated the type of mattress best suited to me. Then showed me a range of mattresses in my budget.
It's been very comfortable thanks
22 June 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Took my parents to dreams for a decent…
Took my parents to dreams for a decent bed as my dad had broke his back, got a tempur mattress as the salesperson told us it was the best and everyone in the store had one , got it delivered and first night on it my dad had an accident trying to get out of the bed and was stuck between the bed and the wardrobe my mum who is 78 was unable to help him and as I was away had to call his brother to help my mum get him safely up, told dreams about the problem and they said they would take it back and give us a different bed which was more suitable for my dad , however instead of getting a refund for the difference between the beds my pensioner parents were given £300 back onto their card and a further £650 in credit notes to spend in dreams !!! Money is yet to find its way back into my dad’s account ?
14 June 2024
Reply from Dreams - Aintree
Good afternoon
Thanks for leaving us your review. I am sorry to hear of the issues you have mentioned in your feedback and the inconvenience this caused you.
I tried calling to discuss this but sorry I missed you. I have however emailed you with a proposed resolution and this also contains my direct contact details.
Let me know your thoughts on the proposed resolution, once you have had a chance to review it.
Many thanks
Stephen
VERY HAPPY
VERY HAPPY
FRIENDLY STAFF
VERY HELPFUL AND UNLIMITED FRIENDLY DELIVERY STAFF
IM VERY PLEASED
I WOULD RECOMMEND IT ⭐️⭐️⭐️⭐️⭐️
31 May 2024
Sleeping like a baby now
From ordering to the assembly of my tempur bed. I couldn't of asked for anything better. Customer service where very swift in dealing with a smal concern I had.
7 April 2024
Great customer service
Great customer service. Great options in store. Delivery date suited us an was early and prompt. Would highly recommend.
7 April 2024
Liberty at the Aintree store
Liberty at the Aintree store was very friendly and knowledgeable, helping us choose our mattress without any hassle. There was a good range on display and the construction and qualities were explained.
26 March 2024
Unprompted review
Excellent service
We recently purchased a bed from your aintree store for my elderly mother. The sales guy was so helpful and was able to give good advice to what would suit my mums needs the most.
The delivery guys were exceptional 👌 they both wore overshoes and were in full uniform. They consulted with my mum about the location of the bed and asked her opinion once it had been built.
They took all of the packaging away and left the room clean and tidy
18 February 2024
From purchasing to deliver not a…
From purchasing to deliver not a problem. Could not fault any part of my experience in buying this bed .
11 February 2024
Great store, great staff, no hard sell and just the right amount of help
This store was great, staff very friendly but not intrusive. We visited twice before purchasing a new mattress. The first time we had a good look and tested out a few beds, Naomi from the store helped us with a few questions but left us to try out the beds for comfort. The dreams tester bed measuing system gave us a few ideas to try which we tested and settled on a couple of possible choices.
At the 2nd visit (after we'd moved house) we picked the one we wanted and ordered.
At no time was there any hard sell or being rushed. It felt like an easy purchase experience, which was great. The store is nice and calm, no loud music, essential if you're trying to test a bed for peace and comfort!
Naomi the store person was great, advising on delivery times, 100 day guarantee (which was good as we'd switched to a tempur mattress and were a litle unsure if we'd like it). Free pillows was a bonus but the best part was a little help here and there and being left to just try beds out.
We are really happy with the new mattress it is extremely comfortable.
Would highly recommend the store and particulaly Naomi who knows just how much help people need. and at no point gave us a hard sell.
23 December 2023
Delivery date and time as promised
Delivery date and time as promised. Very helpful delivery drivers getting heavy furniture to where needed. Good looking product.
4 February 2024
Excellent knowledge and customer…
Excellent knowledge and customer service by Lindsey. Thank you
2 February 2024
Excellent service
In store staff at Aintree were all really helpful and gave a great service , customer service and delivery guys were so good . Amazing quality bed and service . I would highly recommend anyone to purchase from Dreams.
2 February 2024
Best sleep ever mattress so comfortable
1 February 2024
Friendly professional service with a…
Friendly professional service with a smile and catered to our needs with the measurements taken on the dream machine.
Delivery was quick and efficient with the mattress placed on the bed in the bedroom... Excellent service from start to finish.
23 January 2024
Amazing service love my new mattress…
Amazing service love my new mattress will be coming back
6 January 2024
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