The service I received at Dreams was excellent. I was given the chance to find my perfect mattress match via their in house machine, and given all the information i could need to make my choice. Ronni... See more
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Staff (Ciaron) was very patient and helpful when supporting my selecting the most suitable bed and frame for my needs .
After years of never really getting that proper comfy mattress we spent some time weighing up comfort against cost and with help and location of our local Dreams store in Aberdeen we finally found a c... See more
I bought a new mattress November 24, but was extra firm thought it would soften over time. For last 10 months had excruciating lower back pain. Went to dreams, used the sleep finder machine, recom... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6a Kittybrewster Retail Park, AB24 3LJ, Aberdeen, United Kingdom
- 01224016202
4.9
Excellent
249 reviews
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Happy Customer
Staff very knowledgeable and helpful. Extremely happy with our purchase.
31 August 2023
Staff helpful
30 August 2023
Dreams Kittybrewster
When I walked in I was left for 5 minutes at least just to browse around, then asked if I needed any help and just to ask any staff member when I was ready. Euan was very helpful indeed, he helped me choose the right mattress for me and was warm and friendly every step of the way. If I wasn’t Happy about anything then he would try and find an alternative solution. Would certainly use Dreams again to purchase my next mattress
16 July 2023
Dreams Beds, Kittybrewster
Very knowledgeable and helpful salesperson.
25 August 2023
Unprompted review
Service was excellent
21 July 2023
New bed frame
The lady in the shop was friendly and gave us free pillows. The bed was delivered without any problems and we were kept up to date with the progress.
21 July 2023
Great experience buying mattress
Good experienced staff who give you time to make the right choice of mattress, explaining everything as you go along. Having a great nights sleep in my new mattress with back problems easing.
22 July 2023
Excellent Service
The staff in the Aberdeen Kittybrewster store are great. They were not pushy at all. Listened to my needs and accommodated my budget. Definitely will be recommending them to family & friends.
21 July 2023
I got my dream bed from Dreams
We went into the dreams store thinking we would just have a look at a few beds for an idea of prices and types of mattresses... After having a go on their mattress analyser thing, we were shown to our perfect mattress and we couldnt not come away with a new bed on the way. We went WAY over our budget, but let me tell you, it was the best investment. You can't skimp on comfort when you spend so much time in bed!
29 June 2023
Dreams experience …
On entering dreams front door I was greater from a salesman named Ewen who then helped me find my perfect mattress he was very helpful and polite
26 June 2023
Unprompted review
Staff in the shop were so helpful
Staff in the shop were so helpful. The delivery men again were so helpful and took the mattress upstairs which was a huge help to us. Good service us lacking nowadays and when u get it u remember and recommend it to others
15 June 2023
Excellent service on delivery and kept…
Excellent service on delivery and kept in touch regarding delivery throughout the whole process. Also very pleased with the beds superb many thanks
15 June 2023
We spent about 2.5 hours in dreams in…
We spent about 2.5 hours in dreams in kittybrewster Aberdeen trying lots of mattresses and the shop assistant Michael was very friendly and knowledgeable. We were given tea and as much time as we needed to deliberate.
We purchased a tempur mattress which was cost more than I had planned to spent, however, the mattress has helped with my girlfriends hip issues. So every penny well spent.
4 March 2023
Unprompted review
Fast efficient and friendly staff
9 June 2023
Excellent service from purchase to…
Excellent service from purchase to delivery and assembly
27 May 2023
The sales assistant was knowledgeable…
The sales assistant was knowledgeable but good fun. She was extremely helpful and was happy to take her time to ensure we got the right bed.
27 May 2023
Unprompted review
Great staff
polite and curtious staff very helpful and new what they were talking about which made it easy to choose right items
24 May 2023
Excellent service in store and on delivery. First class
Excellent service in store and on delivery.
2 May 2023
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