DreamHost Reviews 8,004

I cannot say enough about the my experience with the DreamHost tech support. Every time I reach out for their assistance they quickly handle the situation in a profesional and courteous way!

Dreamhost is a great platform at a very reasonable price and the Customer Support team are very resonsive and always helpful.

Pj C was really really helpful. I am very very grateful . Please promote him or her.

After I purchased a 3-year DreamPress 1 account, there was a tiny glitch with uninstalled files. Jewel and Arnold had everything fixed up just right in record time. The Customer Support is great!

Great customer service, anytime I experienced a problem I was met with several different ways to find a solution provided by DreamHost.

Super responsive support. I had a technical DNS questions and Rafael solved it quickly saving me hours of trouble.

I have hosted with Dreamhost for just over 20 years and worked with several hosting companies since. I have always been really grateful for such immediate help whether it's by chat which I use most often, or through email. After this recent experience when chat must have been overwhelmed, the email response was incredibly responsive and extremely thoughtful.

Tech support is the most important consideration. Problems crop up and as a designer my tech skills only go so far and it's the reason I've left other services. For my new business I tried other hosting companies more to test for the agency I work with but ended up coming back to DH. At some point I will outgrow my plan, (hopefully) and there are a few directions I can take. I never feel like they push their services like other companies (also a pro) and there's a reason they've been around as long as they have.

Fast and accurate service! So friendly!

DreamHost has poor customer service, not only do they not get back to you on a timelymanner, but offer no solution. I paid a year worth of service and never got to used it once. The password to open the service I paid for, had to be reset it each time I need it to log in. This was a waste of time, also they never refunded me my moneyback.

I contacted support with a complex issue on my webite that I couldn't resolve myself. Sifa on the DreamHost Tech Support Team got right back to me with a sophisticated understanding of the back end of my site, pointed me towards the change to one of the PHP settings that I could make to fix the problem I was having, and even included links to several articles so that I could learn more about the issue and the fix. I'm so pleased with the service, and the support.

A bit confusing, I seemed to open a new account when I was seeking help but my concerns were quickly alleviated after a chat with support!

Dreamhost has always been a solid partner for me and my business and their systems are top notch and support is stellar. If you are looking for a great host for your websites that offers great support, look no further!

Excellent, kind, fast customer service.

DreamHost has hosted my blog site and managed my domain email addresses for several years. Usually all is well, but when I report any glitch, customer support is quick to respond courteously. Recently I received repeated email messages about unauthorized attempts to reset the WordPress admin password. I asked support about it and received explicit instructions and security tips from Arnold. The problem was quickly resolved. Thanks.

I’ve been waiting almost two weeks for DreamHost’s technical support to fix my web hosting account. I used Remixer to design a few sites and it now has me locked out of all my websites with no ability to edit them or make any changes. I can’t seem to get anyone to give me any answers other than they don’t know and the remixer platform is new.

The folks at dreamhost proactively let me know that an upgrade to newer hardware was available and would be beneficial for our site. After we approve the upgrade, they took care of the ugrade which went smoothly and was completed quickly.

I’ve been with DreamHost for over 10 years, and in that time I’ve only needed to contact support once or twice. Back then, responses could take a while, which I put down to a growing company.

Yesterday, I made a serious mistake — I accidentally deleted a client’s production domain, thinking it was no longer in use. Completely my fault.

The client’s support team reached out to DreamHost, and within 15 minutes they had forwarded the request to me. I attempted to restore the DNS records myself, but because the domain was already in a deletion state, I couldn’t do anything.

I then contacted DreamHost support directly, provided the correct records, and within minutes they had restored the domain back to a fully working production state.

I was genuinely blown away by the speed, professionalism, and lack of back-and-forth. No fuss, no delays — just a quick, effective resolution to a potentially major issue.

It’s incredibly reassuring to know they’ve got my back when it matters most.

I highly recommend DreamHost to anyone looking for reliable, battle-tested hosting with fast, no-nonsense support.

Thanks again,
Kevin Mohi

The DreamHost team quickly helped us with site problems and went the extra mile to troubleshoot problems and get us up and running again.

I managed to create a problem with our server and database connection myself. I contacted Dreamhost and they fixed my error within a few minutes. Excellent service!

DreamHost has really great support—quick to respond, easy to deal with, and they actually know how to fix things.