From: Hugo
Date: 2017-03-11 01:19
To: support@dragon-tt.com
Subject: Re: feedback in dragon-tt
Though your feedback is not positive and true, more people know our website.
As far as I know, you are the liars.
I have no reason to send you a screen without touch connector.
Your motive is simple: send a faulty product and then call your client a liar. Easiest 30€ ever. I just want my phone fixed and I was the one who payed in advance for something that is broken, so you are the only ones who benefit with this situation.
Many people know that the shipping cost to China is as low as 5usd.
Many people know, but I can see you don't. I already said more than once, but I'll repeat: it's around 20€, not 5€. I already checked it before.
Even we are not satisfied with something we bought in Europe ,we are required to send the items back to Europe also .
I don't know if your joking of if you really are just bad at business. Everyone knows that shipping FROM China is much cheaper than shipping TO China. History lesson: that's why your economy is selling a lot.
The above is Hugo replied to our service colleague . I think it is reasonable to send back for replacement or refund . What is more ,as a company ,we have no need to send you the screen without digitizer connector . If we want to cheat you , it is easier to send you a paper and we can pay less shipping cost even . If we don't care the case ,I can just ignore your email and no need to ask you to send the screen back . Based on your logic , it is expensive to send back the package from Europe to China ,then we should give you refund directly just seeing the photo you sent to me ? The connector is not so easy to lose , only if it cut by someone . Who cut it ? We really didn't do this .We hope every customers are satisfied with out quality ,It is obvious that you must complain it if we send you faulty screen . I think you must know something about us before you made order from our site .