All about it is just so good you dont need to worry about feedback. Its timeless, great in structure, its detailed. Tremendous overview, layout, nice costumer service, reputation and trustworthy. Doug... See more
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Douglas only stocks original products. Prices are fair as compared to questionable suppliers. Shipping takes less than 3 days if one orders online. Best beauty store in Europe!!
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Great shopping experience. Douglas is a very reliable store with a wide range of high-quality products. The prices are reasonable and fair, and I really appreciate the special offers and discounts... See more
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Great online shopping experience! Good variety of beauty products from high end to affordable brands. Easy payment options. Beauty points is defintely a plus. And the option to pick up purcha... See more
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Company details
Written by the company
Parfümerie Douglas - Parfüm, Kosmetik, Pflege, Make-up, Düfte und Beauty-Trends bei douglas.de - Parfüm, Pflege, Make-up, Kosmetik, Parfum online bestellen! Douglas macht das Leben schöner.
Contact info
Luise-Rainer-Str. 7-11, 40235, Düsseldorf, Germany
- 0211168470
- service@douglas.de
- www.douglas.de
4.5
Excellent
22K reviews
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Amazing❤️❤️❤️
15 May 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you so much for your feedback. We really appreciate this and hope to welcome you back soon.
Your Douglas Team
I have to say that your online system…
I have to say that your online system feels quite chaotic. Waiting up to 7 days for a delivery is way too long by modern standards. Also, the checkout process in the app is very confusing – specifically when selecting a DHL Packstation. It constantly resets or shows redundant shipping information instead of providing a clear summary. It’s definitely not as intuitive as it should be.
14 May 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you for your feedback and for giving your order number. Your order was placed yesterday, 14th of May. It was a bank holiday in Germany yesterday so your order is going to be processed today. Your information concerning our App checkout process will be forwarded internally. We apologize for any inconvenience caused.
Your Douglas Team
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you very much for your feedback. We really appreciate this and hope to welcome you back soon.
Your Douglas Team
Reply from Parfümerie Douglas GmbH & Co. KG
It is wonderful to read that you are so satisfied with both the service and the fast delivery. Feedback like yours is a great motivation for the entire team and shows us that our efforts are reaching our customers in the right way.
Your Douglas Team
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Es ist wunderbar zu lesen, dass Sie sowohl mit dem Service als auch mit der schnellen Lieferung so zufrieden sind. Solches Feedback ist eine große Motivation für das gesamte Team und zeigt uns, dass unsere Bemühungen in der richtigen Weise bei unseren Kunden ankommen.
Ihr Douglas Team
The Ordinary war perfekt für meine Haut.
5 May 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Vielen Dank für Ihr schönes Feedback.
Es freut uns sehr, dass The Ordinary so gut zu Ihrer Haut passt und Sie mit den Produkten zufrieden sind.
Ihr Douglas Team
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you very much for your positive feedback. We’re delighted to hear that you found the shopping experience quick and easy. A smooth and hassle-free shopping experience is exactly what we aim for. We hope you have a lovely bank holiday tomorrow.
Your Douglas Team
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Vielen Dank für Ihr positives Feedback. Es freut uns zu hören, dass Sie den Einkauf als einfach und schnell empfunden haben. Ein reibungsloser und unkomplizierter Einkauf ist genau das, was wir anstreben. Wir wünschen Ihnen morgen einen schönen Feiertag.
Ihr Douglas Team
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you for your positive feedback. We’re pleased to hear that you had a good experience and felt satisfied. We look forward to welcoming you again, whether online or in store.
Your Douglas Team
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Vielen Dank für Ihr positives Feedback. Es freut uns sehr zu hören, dass Sie eine gute Erfahrung gemacht haben und zufrieden waren. Wir freuen uns darauf, Sie wieder begrüßen zu dürfen – online oder in der Filiale.
Ihr Douglas Team
Order number: DGLDE0062088055
Order number: DGLDE0062088055
I placed an order with Douglas including perfume, foundation, BB cream and a gift set, plus free samples.
Instead of my full order, I received only one wrong and defective product. It was damaged, with an unusual blue liquid inside and a strong smell, and completely unusable. The rest of the items were missing.
I immediately contacted customer service and provided photo evidence. I was first told to return the product in order to receive a refund. However, I live in Azerbaijan and returning the item with a Germany-based DHL label is not possible.
I explained this several times, but Douglas insisted on the return and repeatedly redirected me without offering a real solution.
I was later informed that the warehouse claims the order was correctly shipped, and responsibility was denied. Eventually, the case was closed without any refund or proper resolution.
Due to safety reasons (5-month-old baby and pets at home), I could not keep the defective item and disposed of it.
I have lost both the products and my money, and no fair solution has been provided despite full documentation.
I am requesting a full refund for the entire order. They must refund my money.
—————————————————————-
UPDATE
Dear Douglas Team,
Your responses are inconsistent.
At first, I was told to return the defective product in order to receive a refund. Later, responsibility was shifted to the forwarding company. However, the forwarding company calculates shipping fees based strictly on parcel weight before forwarding it to Azerbaijan. I paid a very low shipping fee because the parcel weight corresponded to only one small item. If my order had actually contained the perfume set, foundation, BB cream, and samples I purchased, the parcel weight would have been significantly higher. The package was addressed in my name and arrived as a single-item shipment. This clearly demonstrates that the order was already incomplete before it was forwarded internationally. This is not a forwarding issue. This is an incorrect and incomplete shipment issue. The goods I paid for were never delivered to me. Shifting responsibility does not change the fact that I did not receive the products I purchased. I expect a full refund for the undelivered and defective order.
————————————————————
UPDATE
At the beginning of this process, I was informed that I could return the defective product for a refund. Later, the responsibility was shifted elsewhere and the refund was denied without any practical solution.
It is difficult not to see this as unequal treatment. When a case involves a customer located outside Germany, the approach seems to change from resolution to rejection. Customers should not lose their consumer rights simply because they live in another country.
As a customer, I paid for specific products and did not receive them. The matter remains unresolved from my perspective.
I leave it to readers to decide whether this reflects fair customer service.
20 April 2026
Unprompted review
Reply from Parfümerie Douglas GmbH & Co. KG
Dear AA 1,
we have already addressed your email correspondence in detail and have reviewed the facts of the matter once again.
As mentioned in our previous emails, the shipment left our warehouse correctly and was delivered to the delivery address in Germany that you selected. According to our investigation, there was no damage caused during transport or to the packaging.
How the package was subsequently handled during the rest of its journey to Azerbaijan is completely beyond our control. We cannot accept any liability for shipments that are independently forwarded or rerouted outside our shipping area.
We ask once again for your understanding that we cannot accept any responsibility for the shipping route to Azerbaijan handled by third parties.
Your Douglas team
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Sehr geehrter AA 1,
wir sind bereits ausführlich auf Ihren Mailverlauf eingegangen und haben den Sachverhalt aber nochmals geprüft.
Wie in unseren Mails bereits erwähnt, hat die Sendung korrekt unser Lager verlassen und wurde an die von Ihnen gewählte in Deutschland befindliche Lieferadresse zugestellt. Laut unseren Recherchen lag keinerlei Transport- oder Verpackungsbeschädigungen vor.
Welche Behandlung das Paket anschließend auf dem weiteren Transportweg nach Aserbaidschan erfahren hat, entzieht sich vollständig unserem Einflussbereich. Für Transporte, die außerhalb unseres Versandgebietes eigenständig weitergeleitet oder umgeleitet werden, können wir keine Haftung übernehmen.
Wir bitten noch einmal um Ihr Verständnis, dass wir für den Versandweg nach Aserbaidschan durch Dritte keine Verantwortung übernehmen können.
Ihr Douglas Team
-----------------------------
UPDATE:
Dear AA 1,
We have carefully reviewed your request once again and conducted a thorough internal assessment.
While we understand your frustration, we ask for your understanding that we are unable to issue a refund.
Your Douglas Team
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Sehr geehrter AA 1,
wir haben Ihr Anliegen nochmals sorgfältig geprüft und intern ausführlich bewertet.
Auch wenn wir Ihren Unmut nachvollziehen können, bitten wir um Verständnis, dass wir keine Erstattung vornehmen können.
Ihr Douglas Team
Reply from Parfümerie Douglas GmbH & Co. KG
We thank you for your reply. It is very much appreciated. We hope to welcome you back soon.
Your Douglas Team
Is very nice
I’m very thankful with people working and the product’s perfume are wonderful 🙏
17 April 2026
Unprompted review
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you very much for your positive reply. We really appreciate this and hope to welcome you back soon.
Your Douglas Team
Reliable products and customer service
I’m satisfied with the service and online purchase. Further Douglas is my first and only perfume shop in Berlin since July 2025.
15 April 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Wir danken Ihnen sehr herzlich für Ihre Rückmeldung und freuen uns sehr, dass Sie zufrieden sind. Kommen Sie sehr bald wieder!
Ihr Douglas Team
It’s very good
9 April 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you very much for your reply. We really appreciate this.
Your Douglas Team
👌 thanks 🤩 ❤️❤️❤️❤️
6 April 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Herzlichen Dank für Ihre Bewertung. Es freut uns sehr, dass Sie so zufrieden sind.
Kommen Sie sehr bald wieder.
Ihr Douglas Team
The best perfume in the world 🌍 believe…
The best perfume in the world 🌍 believe me you have to try it’s 5 times for me ✌️
22 March 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you so much for your review. This is really appreciated and we hope to welcome you back soon.
Your Douglas Team
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you very much for your reply. We really appreciate this.
Your Douglas Team
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you for your review. We really appreciate this and hope to welcome you back soon
Your Douglas Team
Super love it
8 March 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Danke für Ihr Feedback und Ihre Bewertung. Wir freuen uns sehr darüber.
Ihr Douglas Team
Everything was so easy.
8 March 2026
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you so much for your review. We really appreciate this.
Your Douglas Team
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you so much for your feedback. We are glad to hear that you appreciate our service that much. We hope to welcome you back soon.
Your Douglas Team
Reply from Parfümerie Douglas GmbH & Co. KG
Thank you very much for your positive reply. We really appreciate this and hope to welcome you back soon.
Your Douglas Team
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