Product was not as advertised. Extremely cheap and of poor quality. No way to contact company for return and refund... DO NOT ORDER FROM THIS COMPANY! Waste of money!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Horrible product. Not as advertised . Lacks of any foot or arch padding. Feels like walking on a board . Very uncomf. Tried to return..Want $80. to$ 100.for return shipping!!. Ships in Hong Kong . S... See more
1 Star - Terrible Experience! I ordered four of the Artisan Stone Crystal Coffee Mugs. One in blue, one in green, one in pink, and one in gray/black. If I could give a negative 100 stars, I wou... See more
Do not buy from this company. Lost pack- Apparently the package was delivered with a signature. That's not possible. We were still working- no replacement or a refund. No Paypal Buyer protection- They... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another Scam Company!
Very suspicious of bad English. They tell you your order has been received and shipping status has been updated, but you can't track your items. I'd advise anyone to avoid. Just another SCAM!
Dotmalls promotes counterfeit products…
Dotmalls promotes counterfeit products that are fake items, made in CHINA, with fake U.S. addresses. The spiral DNA Hummingbird feeders I got were incomplete, broken, lids didn't fit, and when I went to return them, some email from China wanted $80.00 to return the items that cost $44.00 each. SCAM!!!!!!
dotmalls shoes
These shoes barely resemble the pictures in their advertisements. They are mostly plastic. There are no widths.. I had wanted wide instead they just went up a size.
I will give these two pairs of shoes to a shelter. They just are not something I would wear. I don’t think returning and trying to get my money back is an option. Live and learn!
shoes made in China need I say more
shoes were a cheap plastic, one pair was damaged where the plastic was coming apart and runs small too narrow. When contacted them, after much ado, my options were refund for one pair and $15.00 and keep the shoes, which by the way I can't wear or send them back to China which would cost a fortune.
Dotmalls sent wrong size sandals
Dotmalls sent wrong size sandals, tried to return them was told to send back to China and pay shipping cost, that was a reasonable request. Custome service no help. Filed a dispute with my credit card company, and filed a consumer complaint with the State of Florida.
This company seems to be a scam.
Purchased the 3D mug
Purchased the 3D mug. Paid almost 50 dollars for a cup, only to find out the outside picture was nothing more than a stick on painting. I should have known better, but my sister really loved this mug. You guys should be ashamed of yourself, your items are worthless and you need to do better. Never will buy from here again.
I ordered the heated vest.
I ordered the heated vest.. not what I expected.. ask for refund.. would take it back but shipping was as much as vest .. said they would give me 5.00 refund!! Don’t order from this place !!! You’ll be disappointed
Nothing magic about these glasses....but only a scam
the advertisement states they are magical glasses. There is nothing magic about them. they are bifocals at best with a very visible line showing where the reading portion is. you wouldn't be caught wearing these!!!
its a big scam
Same words as many other reviews- total…
Same words as many other reviews- total scam company. They finally told me that they would credit me $15 instead of the original $8.—on a purchase of $68. how can a company stay in business being totally dishonest— stay away from this company
Great Product & Great Service!
I'm very sorry to hear of people's negative experiences with Dotmalls and I was quite nervous about my order for night glasses but it arrived as quick as a flash in Australia with no problems at all! Thank you!!
Beware of Dotmalls! It’s a SCAM!!
I made the mistake of ordering 2 of their bras. The bras came to $50.00 with $11.98 for shipping & taxes. When I wanted to return the 2 cheap & junky bras I talked to someone who said they had to be shipped back to Guandong Province China. I had put a dispute in with my credit card company. I went to UPS to see how much it would cost to send back & was told it would be at least $262.05. This company needs to be shut for fraud!!
Scam on returns
I ordered two bras: $50 plus shipping and handling $11.98. The bras showed up four weeks later. I had, in the mean time, found similar bras for less $$. Due to the late arrival, I attempted to do a return. The company said a return postage would be $50 and they would give me an $8 refund if I would drop the request. This is unacceptable.
They don't have any return address
They don't have any return address. The sizes are totally off. You buy it your stuck. They don't deserve a star. CHRISSY K's are the same pay for delivery pay for return. Sizes are not even possible
I WISH I had seen these reviews before…
I WISH I had seen these reviews before I made a purchase from this company which has no integrity at all. Telling me that I could pay $50 to return an item that was MUCH smaller fit than their size chart indicated, OR an $8 refund (for a $75 purchase)! Unbelievable! PLEASE stay away from this company. If I could give it Negative points, I would.
Horrible experience with this company
Horrible experience with this company! Even though I ordered the biggest size available that should have fit me they did not! The cost for shipping items back is ridiculous AND they told me if my return shipment is damaged or lost they are not responsible. They don't really care about customer service, all they want to do is make the sale.
SHYSTERS!
I purchased some glasses that were supposed to be readers that would work like bifocals. They were worthless, and when I tried to return them, I could find no information on how to do so. I e-mailed Dotmalls customer service, and didn't hear back. I checked the returns page, and there is NO INFORMATION on where to send something. After a month I tried calling and was asked to leave two messages, and my calls weren't returned. I wrote the e-mail address again and shared that I would be writing my state's district attorney. I was offered an $8 refund to avoid the $50-80 shipping costs to send the product back to China. Then I was offered a $25 refund for a $40 purchase. I told them they could refund my $39.99 and that I'd sent a letter to the DA. Stay away from them. They are SHYSTERS
CHEAP ITEMS FOR EXPENSIVE PRICE
STOP SCAMMING PEOPLE AND CLOSE YOUR SITE DOWN!!!!!!!
Company is a total scam..
Company is a total scam... they post photos of nice items on their website, and send junk.
They state the product has to be returned to China and would cost more than the cost of the product.
Let the U.S. Government know about this company by going to: econsumer.gov
False advertising including the…
False advertising including the product, their return policy and where the shipment is coming from. I ordered a very wide boot. They were not delivered on time, package smelled like stale cigarettes and I could not fit my big toe into the boot. I have since seen them advertising the boot with a different marketing strategy vs a wide boot. I contacted them and they told me it would cost me $80.00 to ship back. That return policy was not stated anywhere in the product for this company, nor that they were coming from China - it was a local US address. I am taking it up with the credit card company and hope that they can do something re: this fraudulent company.
I wish I could give it zero stars
I wish I could give it zero stars. I ordered the “3D” book lovers mug. What a joke. It isn’t 3D and honestly it is something I wouldn’t purchase at a garage sale for 5 cents.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








