Was a good shopping experience, I ordered a foundation but it was far too light. Might be helpful to have a way of getting small samples, as it can prove costly to go by pictures for this.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Omg. I am pleased I found the courage to try this brand. I struggled to find my shade match in make up and I have wasted money on make up that end up not being my shade. The make up colour match pal... See more
Company replied
I love the colours of your lipsticks - they remind me of the intense colours of Biba. I'm not a black woman - but whenever I wear your Orange Shimmer lipstick, (for example) I have people asking me wh... See more
Company replied
I am very happy with my resent purchase from Doris Michael's. I particularly like the stick powder, and the cream to powder product. It's just the right shade for my skin. Leaves my skin sm... See more
Company replied
Company details
Written by the company
Doris Michaels created her own cosmetic company in 2006 after many years working for major manufacturers. Realising high street brands do not properly cater for black skin, Doris wanted to give every black woman the opportunity to enhance their personal beauty with the best possible cosmetics to suit their skin at an every day price.
Contact info
PO Box 1325, ME14 9RD, Maidstone, United Kingdom
- 01622687377
- info@dorismichaelscosmetics.com
- www.dorismichaelscosmetics.com
4.6
Excellent
153 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with the quick delivery…
Very pleased with the quick delivery and great product
22 January 2026
Reply from Doris Michaels Cosmetics
Thank you for your lovely review – we appreciate it 🙏❤️
My second skin
This is my second purchase and again made the right decision.Colours match my complexion. Colours fab to work with and lovely textures. Love experimenting with this product.
14 November 2025
Reply from Doris Michaels Cosmetics
Wow, a 'second skin' feeling and a second purchase – that's the best compliment we could ask for! 🤩 We are thrilled the colours match your complexion so well and you're loving the texture. Keep experimenting and glowing! ✨
Reply from Doris Michaels Cosmetics
Dear Cass, thank you for leaving us such an excellent review. We are thrilled that you continue to love your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thank you once again for sharing your lovely experience with us🙏❤️
Was a good shopping experience
Was a good shopping experience, I ordered a foundation but it was far too light. Might be helpful to have a way of getting small samples, as it can prove costly to go by pictures for this.
22 August 2025
Reply from Doris Michaels Cosmetics
Thank you for your review and comment– we appreciate it 🙏❤️
I am sorry to hear that the foundation shade you purchased was too light. If you had contacted us before ordering, we would have recommended you purchase our Colourmatch Tester Palette so you can match your tone in the comfort of your own home.
Each tester palette comes with 5 shades so you can experiment at your leisure. These tester palettes are available in crème to powder, concealer and pressed powder. For the tester palettes click on this link or copy and paste the link onto a browser https://www.dorismichaelscosmetics.com/shop/black-skin-colourmatch-palettes/
Each tester palette cost just £8.99 including shipping.
I hope the above information is helpful.
Good quality selections
Good quality selections.
Value for money.
Excellent customer services.
Simple and easy to choose and pay.
Mrs. Charlotte Nightingale.
2 September 2025
Reply from Doris Michaels Cosmetics
Thank you, Charlotte, for your lovely review – we appreciate it. We work hard daily to provide top quality products at budget price; coupled with great service. Your excellent review is greatly appreciated! Thank you once again for sharing your lovely experience with us🙏❤️🥰
Delivered before the time expected
Doris Michaels Cosmetics delivered before the time expected. Thank you
28 August 2025
Reply from Doris Michaels Cosmetics
Dear Colleen, thanks for leaving us such an excellent review. We are thrilled that you loved your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thanks once again for sharing your lovely experience with us🙏❤️
Excellent service
Excellent service. It was unexpectedly wonderful to be contacted by the owner herself and another associate when my product was delayed and not delivered by royalty mail.
Received a replacement without any hassle, and much respect and care. This is very rear
10 July 2025
Reply from Doris Michaels Cosmetics
Dear Cassandra, thank you for leaving us such an excellent review. We are thrilled that you loved your experience; customer experience is our top priority, and your review reaffirms the hard work we put in every day. Thanks once again for sharing your lovely experience with us🙏❤️
Ordered the mineral powder but was not…
Ordered the mineral powder but was not impressed with the brush. It feels so scratchy against my skin. The colour does not have the intensity I would like.
The lip gloss is very glittery. The bronzer is quite nice and the eyeshadows good value for the price.
29 June 2025
Reply from Doris Michaels Cosmetics
Thank you Chazza for your review – we appreciate it 🙏❤️
Reply from Doris Michaels Cosmetics
Dear Irene, thank you for your lovely review – we appreciate it💃😍
I love the colours of your lipsticks
I love the colours of your lipsticks - they remind me of the intense colours of Biba. I'm not a black woman - but whenever I wear your Orange Shimmer lipstick, (for example) I have people asking me where I got it, and what make it is. Great speedy delivery of my order, Much appreciated. Best Wishes & Good Luck with the business!
28 June 2025
Reply from Doris Michaels Cosmetics
Dear Fiona, thank you for leaving us such an excellent review. We are thrilled that you continue to love our products; and your review reaffirms the hard work we put in every day. Thank you once again for sharing your lovely experience with us; we look forward to servicing your next order🙏❤️😍 And, please help us spread the word😀
I would have liked to amend my order…
I would have liked to amend my order but once it was received, there was not option to amend. If there is, it's not obvious.
Otherwise the Products are good
15 June 2025
Reply from Doris Michaels Cosmetics
I am sorry to hear about you not being able to edit the number of items in the shopping cart, but the options are there. Next time, if you’re using a computer, click on “Cart”, click on “View Basket”, and you will see on either side of the number of quantities in the basket is a “- and +” sign which should be used to add or reduce the quantity of items in the basket. At the bottom of the item in the basket, there is the word “REMOVE” which can be used to delete an item from the basket.
To edit using a handset, click on “Cart”, then “Checkout”, and along the top, to the left hand-side of the screen, you should see “Show Order Summary”, and next to it is a “Down Arrow “, clicking on it will show the content in the basket, and you can then use the “- or +” sign to add or reduce items in the basket or use the “REMOVE” bottom to delete an item from the basket.
If you’ve any issues when ordering next time, and it is during office hours, please give us a call on either 01622 687377 or 07901718506 and we will try and talk you through it. Thank you for your feedback.
I will forever be grateful to Doris…
I will forever be grateful to Doris Michael. Gratitude towards her and her team for the passion and commitment to making women of colour live their best life and enhancing our natural beauty and skin. Thank you always. You will always have my loyal support.
20 February 2025
Reply from Doris Michaels Cosmetics
Dear Michelle, your enthusiasm and loyalty for our brand is truly appreciated, and without continued support from existing customers like yourself we’d not be here so, a big THANK YOU! 🙏🥰❤️
Reply from Doris Michaels Cosmetics
Thank you TT for your lovely review – we appreciate it 🙏❤️
I have been using Doris Michael's for…
I have been using Doris Michael's for over 15 years. What really attracted me to this product was the matte effect, I don't even need to use a primer because of it ability to give full coverage including pores. I give Doris Michael's 15/10
18 February 2025
Reply from Doris Michaels Cosmetics
Dear Maxwell, thank you for leaving us such an excellent review. We are thrilled that you continue to love our products; and your review reaffirms the hard work we put in every day. Thank you once again for sharing your lovely experience with us; we look forward to servicing your next order🙏❤️😍
The product I purchased was a…concealer
The product I purchased was a concealer. Sadly the colour match was not great for me. Whilst I like the product, I find it hard to colour match and would like more clearer imaging online to show the differences between the shades better for more accurate purchasing and a better customer experience.
20 January 2025
Reply from Doris Michaels Cosmetics
Thank you, L.Davies, for your lovely review – we appreciate it 🙏❤️
We’re aware of colour matching based on, on-screen picture of models however, we do not believe it is as accurate as trying the actual product on your skin with testers. This is why we do colourmatch tester palettes that you can purchase so you can try the product in the comfort of your home, before deciding whether or not to purchase the actual product.
Additionally, due to the endless variations in ethnic skin tones, plus the fact that colour appear differently on different skin tones, these subtle differences can’t be captured by a photograph of a model wearing the product on-screen. Also, no matter how good the picture of the model is, colour appear differently on different devices due to the quality of the graphic card on the device being used.
If you’re still interested in finding the right concealer shade for your skin tone, we’d recommend you purchase our Colourmatch Tester Palettes so you can exact match in the comfort of your own home. To browse our products, please go to our website www.dorismichaelscosmetics.com For the colourmatch tester palettes click on this link https://www.dorismichaelscosmetics.com/shop/black-skin-colourmatch-palettes/
If the concealer stick you purchased is slightly too light, you can use it as a highlighter. Use it to highlight the brow bone etc. For your info, the next shade down from “LIGHT” is “MEDIUM”.
Thank you once again, we appreciate it 🙏❤️
Informations and products on the…
Informations and products on the website was clear and the delivery was also on time
13 January 2025
Reply from Doris Michaels Cosmetics
Thank you, Rachel, for your lovely review – we appreciate it 🙏❤️
Reply from Doris Michaels Cosmetics
Thank you, Joy, for your lovely review – we appreciate it 🙏❤️
Reply from Doris Michaels Cosmetics
Thank you, Jane, for your product review – we appreciate it 🙏
Reply from Doris Michaels Cosmetics
Thank you, Adiza, for your lovely review – we appreciate it 🙏❤️
Best company l can always communicate with
Mine item were held by my local post office, but they helped me retrieve item from the post. They are very patient, helpful and their communication with their customers is 100%. Their products are very good and I love to use them.
29 December 2024
Reply from Doris Michaels Cosmetics
Thank you Rosemary for sharing your lovely experience with us🙏 We appreciate it! We wouldn’t be here without the continued support of fabulous loyal customers like you! 🙏🥰❤️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.