doppiomalto.com Reviews 35

The service is extremely rude . While we were waiting for our food to arrive they didnt allowed us to order drinks because they were “ too busy”. As if that weren't enough the burgers where disgusting. Never coming back to this place

Expencive breakfast and some of the menu is not possible to get, and they wount let us get something else or a discount. We are leaving.

If your from the UK. It's basically the Italian version of weatherspoons. Food is meh. Beer is ok even tho they actually have a brewery in house. Service was pretty poor too,also they had not updated the QR code on the English menu and tried to charge us an extra €50 on top of our bill. Luckily the manager seen the error and reported back to the company

Was at Fiumicino Airport prior to departure for something to eat and arrived at this restaurant in the departure lounges. I was looking for a soft seat as I have painful sciatica and sitting on a hard seat for any length of time makes it unbearable.
I was told I couldn’t have a soft seat as they were only to accommodate parties of 4. The restaurant was fairly empty so I said you are hardly going to fill all those tables in the near future - there were about 10 of them unoccupied. The waitress said sorry she couldn’t accommodate. I left and went 15 paces further down to a really good restaurant called Farinella and the food was excellent with beautiful furnishings, excellent service and soft seating everywhere.
Spent loads and left a tip, so in the end was fortunate for such a poor experience in this place!!
These people need to learn the true value of good service. Given how little custom they had compared to Farinella - which was almost full - I’m not sure they will be in business much longer, especially at the airport where leases must be pretty expensive.

DOPPIO MALTO GLASGOW
Booked in advance for Christmas lunch for a party of 12 mature ladies in the Glasgow venue. They could only offer us a 4pm option. We took it and when we arrived the restaurant was quite quiet although it did get much busier later. It started quite well, although the music was so loud it was difficult to hear what the waiter was saying and we had to constantly shout. Almost impossible to have a conversation.Apart from the noise we had a few other issues

The type on the menus is so small and the lighting so dim, it was hard for some of us to read it
Had to ask several times for cutlery
Much of the food, when it did arrive, was cold
We were served by a number of different waiters, some of whom we never saw again after we ordered.
Most of the staff were lovely, but there were clearly not enough staff as the day progressed to cover the large number of customers there.
There were two minor discrepancies on the bill we were issued. However we decided it was all too difficult to question it given the circumstances.
We were constantly told that we had to be out by 6.
When we were told that we had to leave as it was past 6, one of the party pointed out that we were still eating deserts and that the reason we were still there was because the service had been quite slow.
She was immediately told to ‘get out’ as our time was up, and this particular member of staff was actually quite rude.
Another member of staff did later try to apologise but by then we’d had enough and left.
While we all understand the pressures of working in a busy restaurant, especially pre Christmas, there was no excuse for this particular waiter’s behaviour. We were all extremely civil, completely sober, and trying to look past the rather disappointing food we had been given.
All in all a disappointing experience. None of us had been here before, and judging by our Christmas lunch, none of us will be back.