After sending items back to Doppelgänger it takes a long time before items are refunded. Had two cases where I had to contact customter support before money of the refunded items back.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited the Doppelganger store on Sunday 2/3/25 and was assisted by Rumino. She was very helpful, kind, polite and well versed in men’s fashion. Hugo was also very helpful during the process.... See more
Company replied
Doppleganger is one of the most beautiful boutiques and carries beautiful clothing for women and men. I loved shopping there in person in Rome and now I just ordered something online. The staff is cou... See more
Company replied
Whenever I visit Rome, I bring an extra suitcase for the new wardrobe that I will purchasing from Doppelgänger. I have an addiction to this store that I cannot deny. This last trip that I made last... See more
Company replied
Company details
Written by the company
Doppelgänger è espressione dell’incontro armonioso tra lo stile anglosassone e quello italiano. La nostra creatività è da sempre messa in moto dall’idea di proporre “Il lusso più economico al mondo”, che si traduce con l’offerta del miglior prodotto al miglior prezzo. Nelle nostre Boutique sarai accolto da un’atmosfera al contempo lussuosa e familiare ed avrai la possibilità di vivere un’esperienza di acquisto personalizzata e mirata. Il nostro store online regala al cliente le stesse emozioni, offrendo una gamma di prodotti ugualmente variegata e unica. Ci prendiamo cura di te anche a distanza, accompagnandoti nel tuo viaggio d’acquisto e venendo incontro ad ogni tua esigenza. Il tutto a portata di un click.
Contact info
Via Magna Grecia, 11, 00183, Roma, Italy
- ordini@doppelganger.it
- www.doppelganger.it
4.3
Excellent
962 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't buy international online and if you want more quality clothes
Terrible international return management and customer service. I ship jacket with expenses paid to make import refund and reject the shipment when it reaches them. The rest of the clothes I bought were of very poor quality.
13 December 2022
Unprompted review
Reply from DOPPELGÄNGER
Dear José,
we try to handle the return procedure as best we can, especially in the case of international returns. We regret that you have encountered difficulties but we hope to see you soon and that you will shop again from our site, certain that we will be able to offer you our best service if necessary, enriched to date with numerous Customer Service touch points to support all our customers at every stage of their shopping.
Best regards
Team Doppelgänger
size never ok but good quality
Good quality but size scale change on every article like costume I have 3 purchase around my size none of them correspond to my size (54) like if a buy a black costume 54 is way to big but if I buy a blue costume (54) its small
Same for trousers and of course you can't return it for free (only available in Italy)
13 September 2022
Unprompted review
Reply from DOPPELGÄNGER
Dear Raphael,
we currently have an even more precise Size Guide, which can be consulted in each online product file, and we hope soon to offer even more precise and state-of-the-art services to enable our foreign customers in particular to purchase the exact size of the products with certainty.
Best Regards
Team Doppelgänger
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.