Donnajaysbordeauxs Reviews 170

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, knowledge, and caring approach, making the entire process smooth and reassuring. Many highlight the high quality of the puppies, noting their amazing temperament, health, and how well they are socialized. The customer service is frequently described as outstanding, with people appreciating the constant updates, advice, and ongoing assistance provided. However, some people mentioned dissatisfaction with communication, citing a lack of apologies or follow-up calls after the puppy was taken home. A few other people also felt that the staff was unapproachable and too direct in their interactions.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers expressing gratitude for the exceptional... See more

Product

Users describe positive interactions with the product, consistently praising the puppies' lovely temperament,... See more

Customer service

People report positive experiences with customer service, highlighting the ongoing support and helpful advice... See more

Quality

Reviewers mention positive feedback about the quality of the puppies, consistently describing them as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We could not be happier with our experience. From the very beginning, Donna kept us updated regularly on our baby girl, sending photos and messages that made the wait so much easier and so exciti... See more

Company replied

Rated 5 out of 5 stars

Was looking for a stud dog for my maltipoo and having done my homework chose one of Donna’s dogs. She has been very helpful right from the start and provided an excellent professional service, couldn’... See more

Rated 5 out of 5 stars

I bought my first toy cavapoo from Donna, who had been highly recommended to me by so many people. The moment I saw him, I completely fell in love! Donna is an excellent breeder and has been incr... See more

Company replied

Rated 5 out of 5 stars

Donna is an amazing breader she absolutely amazing . Her pups speaks for themselves amazing temperament beautiful outstanding. Picked my puppy cavapoo and he is the most beautiful little boy in every... See more


Company details

  1. Dog Breeder

Written by the company

I have been breeding for the best part of 19 years and have been licensed for the majority of them, I only have kennel club registered dogs who are laboratory health tested and a lot are generations clear which prevents hereditary sinister diseases, i’ve produced many dogs over the years that have gone onto winning their class at Crufts in consecutive years and I export worldwide. I’m known for top quality, healthy, happy, confident, pups with exceptional temperaments. I pride myself on what I’ve achieved over the years, and I am very proud of my achievements, and I am a trusted reputable Breeder


Contact info

4.8

Excellent

TrustScore 5 out of 5

170 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Donna is absolutely amazing

Donna is absolutely amazing. We picked up our Cavalier King Charles the other day. Our puppy was just perfect in every way, her eyes were bright her coat was just amazing. With all the amazing work this lady does with her puppies is outstanding if I could give Donna more stars she would truly get them ⭐️ this lady had time and support all the way through and still now.She really loves and cares for her puppies. I will definitely recommend this lady. A very BIG THANK YOU for giving us such an absolute gorgeous puppy.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

The highest level of care and quality

Donna is an incredible breeder who produces the most exceptional puppies. I would recommend her over and over again. I was looking into puppies for months before I decided on DonnaJay and I’m so glad that I did. The little boy that has joined our life has been beyond perfect and I cannot thank her enough. I thought I hit the jackpot with how well behaved he is, but in reality it’s just a reflection of the hard work Donna inputs into her puppies from before they are even born. After seeing extensive health checks and documents from the puppies lineage, I felt confident and secure with my choice of breeder. The quality of her programme and her puppies is exceptional and she is always on hand if needed before and after you get your new puppy. Speaking of, my puppy’s temperament is incredible, he has been so well behaved from the moment he was put into my arms. She well and truly goes above and beyond for her dogs and it’s evident to see in the puppy I bought home with me. I would never go anywhere else again for a puppy, DonnaJay is the only breeder I would trust. She creates the best dogs you could ask for. Her work ethic and pride truly speaks for itself through her puppies.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

A lovely temperament…

Very informative and kept us up to date about our chosen puppies progress. Lots of information supplied when we picked our puppy up. Our puppy has a lovely temperament and is completely adorable and just what we wanted. Thank you to Donna 🐶

12 June 2026
Unprompted review
Rated 5 out of 5 stars

DONNA IS AMAZING ✨

Donna is the most down to earth person we have ever met. Her knowledge and care for her dogs is second to none. Donna has been so supportive and helpful throughout our whole journey of getting our new baby girl. You have made my mums year and can’t thank you enough for everything you have done for my mum 💗 Donna is the best breeder and wouldn’t go anywhere else 💗

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Donna has been absolutely world class…

Donna has been absolutely world class in providing our gorgeous little girl shihpoo. Donna Very kindly kept her an extra two weeks whilst I was away, called me after puppy first night to make sure everything was okay with the puppy and has offered lifetime support to help us should we need anything. Donna cannot do enough for you!!! 11/10 could not recommend enough!!! Thank you Donna! Rockstar - Harry

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Best Breeder!

I bought my first toy cavapoo from Donna, who had been highly recommended to me by so many people. The moment I saw him, I completely fell in love!

Donna is an excellent breeder and has been incredibly supportive whenever I’ve needed help or advice. She had already puppy pad trained him to a great standard, so we’ve hardly had any accidents. He only cried on the first night, and since then he has been an absolute angel.

I truly can’t thank Donna enough, she really is an amazing breeder. Rio, my Cavapoo, has brought so much happiness and love into my home.

27 March 2026
Unprompted review
Donnajaysbordeauxs logo

Reply from Donnajaysbordeauxs

Hi Ravina thank you so much for the review I truly appreciate it, yourself has also been a pleasure to communicate with and such a lovely lady inside and out thank you for choosing me as your trusted breeder, along with your family member you now own 2 of my babies I really appreciate you 🐾❤️

Rated 5 out of 5 stars

Amazing experience with Donna Jay

We had an amazing experience with Donna Jay from start to finish. The whole process was smooth, professional, and reassuring.

The puppies are absolutely top class. They’re beautiful, healthy, and with such great temperaments. You can really tell they’ve been raised with care and love.

We couldn’t be happier and would highly recommend to anyone looking for a Cavapoo breeder!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

New puppy

We could not be happier with our experience. From the very beginning, Donna kept us updated regularly on our baby girl, sending photos and messages that made the wait so much easier and so exciting. Every enquiry we had was answered quickly, no question was ever too much trouble.

It’s clear how much Donna loves her dogs and pups, and how passionate she is about what she does.

We are over the moon with our little girl and so grateful for all of Donna’s help. We would definitely recommend her to anyone looking for a loving, responsible and wonderful breeder.

22 March 2026
Unprompted review
Donnajaysbordeauxs logo

Reply from Donnajaysbordeauxs

Hi Simon, I’m absolutely thrilled and over the moon your little girl has settled in so well we got there in the end didn’t we? And thank you so much for your review? I truly appreciate it.

Rated 5 out of 5 stars

Finding our Puppy…

Donna Jay’s has been everything we were looking for from a breeder. Donna has kept us updated with photos of our pup and how he is getting on. Her advice and expertise has been reassuring and helpful to us. We feel fully reassured that we have got our puppy from an ethical, experienced breeder, who has the puppies best interests at heart. Thank you Donna.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

It was a pleasure to do business with…

It was a pleasure to do business with Donna. She was very helpful and knowledgeable about dog breeding. We came away with a beautiful healthy female Cavapoo. I will be recommending Donna Jays Bordeauxs Ltd to all.

7 February 2026
Unprompted review
Rated 4 out of 5 stars

Donna is truly remarkable as a breeder…

Donna is truly remarkable as a breeder and a wonderful individual. Although it took some time for us to finally welcome our puppy, Donna remained patient and never pressured us. When we finally brought home our cavapoo, we were amazed by its lively personality and pristine health. It's evident how passionate Donna is about her work. Heartfelt thanks to her xx

26 January 2026
Unprompted review
Rated 5 out of 5 stars

would like to thank Donna for my…

I would like to thank Donna for my stunning cavapoo girl Minnie thankyou for keeping her that extra week and for all your support would not go anywhere else recommended to family and friends Minnie is an absolute dream thanx Donna x

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, caring and very knowledgable

I would like to thank Donna for all her help and advice in purchasing our puppy, I can’t recommend her enough she truly cares and loves her dogs making sure they are very well looked after. We purchased our little cavalier King Charles spaniel from Donna and you can tell he is well socialised and Donna had put in alot of time and effort with him, he is a well bread, happy, healthy puppy. Donna sets the standard very high and we can’t thank her enough.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Donna is an exceptional breeder and a…

Donna is an exceptional breeder and a beautiful person. It took us a little while to get our little puppy. Donna was so understanding and no pressure. We picked up our little cavapoo and what a character, just gorgeous, healthy, spotless. You can see how much this means to Donna. Thank you xx

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Stud Dog

Was looking for a stud dog for my maltipoo and having done my homework chose one of Donna’s dogs. She has been very helpful right from the start and provided an excellent professional service, couldn’t thank her anymore. Pups are now 5 weeks old and coming along absolutely loverly.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Never had a dog

Never had a dog, and came across Donna’s tik toks some time ago now. In following her I had no doubt in my mind she would be the one we went to if we ever decided to get a puppy! Fast forward to yesterday we picked up our Cavapoo, Donna has been fantastic from start to finish, answering all our questions and keeping us informed. She is also happy to be on hand for ongoing support which is fantastic. Seeing how her home is set up for the pups as well reassured us even more that we made the right decision. Myself, my partner and our two children are delighted with our tan Cavapoo boy Rocco!

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Meghan

Donna was helpful from day one she helped me through the process I have a baby girl black and tan cavalier king Charles called Megan she's very active and loves to play with her brother a cavachon named monty who are know brother and sister.

9 December 2025
Unprompted review
Rated 2 out of 5 stars

Donna has been great at the start but…

Donna has been great at the start but once puppy was taken home I haven't heard from her despite promising updates. I did not receive responses to my messages when contacted her.

19 November 2025
Unprompted review
Donnajaysbordeauxs logo

Reply from Donnajaysbordeauxs

Hello Emily,

Thank you for taking the time to leave a review. I would just like to clarify that I do not promise ongoing updates once a puppy has left my care, as there would be nothing further for me to update at that stage.

As with all of my customers, I explained that I am always here should you need any advice or support, and you are welcome to contact me at any time. I always respond to my customers and get back to people promptly, so I’m unsure where this misunderstanding may have come from.

Wishing you all the best with your puppy.

Rated 5 out of 5 stars

My girl Bella (black & tan cavalier)…

My girl Bella (black & tan cavalier) delivered 5 amazing puppies, 1 boy and 4 girls, Honestly I’m over the moon and a big thanks to you Donna.
You made the mating part easy and your support has been a god send.

Mom’s doing amazing and I can’t wait to see over the coming weeks which girl I’m keeping.

Thanks for all your support x

1 October 2025
Unprompted review

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