Domestic & General - Germany Reviews 

We have been insured with D & G for the past 40 years plus, for all our kitchen and laundry appliances. Until the last week we haven't had any problems and we would have no problem recommending them. But, this week has been a disgrace to say the least! Any company is only as good as it customer care, for whatever the reason. D & G have lost our account now. All we wanted was a new cutlery basket for our dishwasher, sounds easy, clearly not!. We have spent over 4 hours on the phone, to D&G & Whirlpool, waiting in queues, being hung up on, worst of all this includes their "have you got a moan line" We have been inundated with texts and emails, all assuming we have smart mobiles etc., & none of them about our original enquiry & getting them any time up to 12 midnight. All of these are "non return" so we couldn't reply without going back to ringing them. Since the start we have now received an email saying, " thank you for registering your fridge freezer" !!!!. We have also had several from D & G saying "we are pleased to hear that your dishwasher is now repaired and up and running!!!! Our last two calls to the "complaints" dept at D &* G resulted in the operator hanging up, again. To each person we have been extremely polite, thinking each time our problem would have been resolved. They have now lost our accounts, and we would like restituation for the 4 hours plus that they have wasted our costly phone calls and time, though we don't see this happening. We also still don't know after 4 days whether our cutlery basket is even in the mix somewhere or whether this has been totally disregarded too!!!! Yes, we could have bought it on Amazon it appears, for £7.00 but when would we when we have been paying insurance & it's covered under the policy. This stings somewhat!!. We are giving the date of our experience as the first day which was 2/3/23 but it still continues today 7/3/23

Nightmare today when I called to change a day for a boiler repair due to work commitments Rang was told initial day was cancelled and new one booked told I would get a text confirmation. That never came rang to confirm to be told by a lady it’s was not booked and old appointment 9/3/23 was still booked she then said I couldn’t have the day I wanted 6/3/23 as it was booked up. Although I was told at 9am that morning I had that appointment! She then said she could do anything and would transfer me. To which she did straight to an answer machine. Rang back got a helpful man named Connor who straight away put me though to another man who sorted straight away. All that stress because certain call operators arnt trained and don’t know there jobs bad enough sat without hot water and heating paying 26 pound a month cover for this treatment 🤷‍♀️

I need to make contact to have my washing machine checked. Useless website as I could not edit or enter the problem I need looked into.

this is for the engineer only who finally came out again and fixed my fridge with a smile thank you
as for D&G they are hopeless and leave a family without a fridge for over a week.

I had Domestic and General Fields Appliance perform service on my Kitchen Aid refrigerator four times between October 2022 and January 2023. Do not expect a repair on any initial visit. The first visit is to diagnose another visit weeks apart to repair. The last scheduled repair appointment was canceled by the company without notice to the homeowner. Wait all day for a repair and no service. No notification. I contacted two “service” agents to rectify the problem. The response, “No problem. I will get right on your issue.” No response in either case. The (no)service representatives were poorly trained. Their “no problems” are real problems for the consumer. The bottom line is my cancelation of my NO SERVICE contract. The result - my six year old Kitchen Aid fridge is out the door. By the way, don’t count on Whirlpool/Kitchen Aid to stand by their products. What a disappointing experience.

Avoid at all costs not worth it took payment immediately and said would repair my fridge 20th February they cancelled turned up today 24th guess no parts even though they already knew and was clearly told before had what parts was needed parts should be 24 / 48 hours their saying 3 to 4 days what complete c###s

Five star service , my Microwave combination oven broke down last week , two day later the Siemens service engineer arrived, told me the part required to repair the microwave was not available, within two days got a Email from Domestic and General offering me a new Microwave which cost £1100 , it was delivered yesterday, great service , no problems

I have had all of my white goods covered for the past 2 years, so it has cost me a lot of money & luckily I have never had to use their services, well until now that is. I thought one call to them regarding my Oven hob would be sufficient, but how wrong was I! 5 calls 3 disconnected after holding for so long & 2.30hours wasted with still not having anything resolved. This is definitely not cusomer service that you would expect or hope to receive.

Not sure what's happened with D&G but their service levels have shockingly declined. Took out a policy before Christmas to get my oven repaired. After booking a next day appointment online (which was the appeal) and signing up for an annual repair plan I was then advised the repair could not be done until mid January. On contacting D&G I was given details of an alternative repair company; on contacting them they advised they couldn't repair my make of oven. Therefore I decided to cancel my policy. Nearly two months later I have now received a collection letter from D&G for £100 for a repair that never took place. Even getting through to the right department to discuss this error is horrendous. The number on the letter is incorrect firstly, when I did get through I've been passed through to an incorrect department and have been on the phone for over 30 minutes. Finally I have managed to get the fee removed but lets see if that actually happens given the bad level of service seen already by D&G. Don't be fooled by the initial ease of booking a repair, this is not upheld and actually you will spend more time trying to re-arrange and or getting D&G to rectify mistakes than makes the service worth using.

First engineer visit was 9th Feb to w/ machine. Turns out the drum has failed so need new parts. Had message to say parts ordered on 10th Feb. No updates for 7 days so rang for up date only to be told that these will not arrive at the engineer until at least the 3rd March then another 4 days to us,then have to book engineer to carry out repair ( possibly another week)
That now means that we are going to be without a w/ machine for at least 6 weeks. Phoned over the the weekend to complain.Told to ring back at 9.0 am today
Mon 20th Feb. Have now been told that cannot talk to complaints dept and that someone should contact us within the next 5 working days. Absolutely diabolical service

This is an awful company, the only thing they are good at is getting money from elderly people who don’t have the capacity to make decisions. Shame on them.

I opened an account when I purchased a new washing m/c on 17/1/23 in my name. Shortly afterwards I received an email addressed to my wife with a link to open an online account. My wife has not had an active account for work some time. The link did not work.
I have rang three times and still cannot create an online account. Each agent could not assist me.

Appalling service, after waiting 10 days to be allocated a repair date, the contract was cancelled. The reason being the visiting agent had said the cost of the repair would exceed the maximum amount. Nobody has ever visited!

Worse company customer service at it's worse don't bother with them at all

Took direct debit even when policy cancelled. said no more payments will be taken, and then said would not be reimbursed for a further 10 days. Be very careful using this awful company, one star too much but no stars not an option.

Disgraceful company. Had boiler repair cover. Engineers not available for 5 or 6 days, eventually managed to get a call out. Engineer broke a pipe under the boiler when changing another part which days later caused a leak through ceiling. Called domestic and general to get another engineer, none available so told me to get emergency engineer sourced myself and claim money back. Now they are refusing to pay claim even though they admit I saw told to go ahead and get my own engineer as they don’t pay for accidental damage even though caused by the engineer they sent. Now have to go to ombudsman. What a joke their slogan is “we have got you covered”

I needed a washing machine repair. Booked it on the 26 Jan;23 and was instructed that I would have a technician out on the 1st Fed ;23 , didn’t arrive and I phoned that he couldn’t make. When asked what date could he make it they didn’t know. I’ve been paying D&G insurance which is a waste of money.

This company is useless,they didn't turn up to fix my washing machine I booked again and they haven't turned up again
What a shower of s**t

I have an appliance cover policy with D&G and have spent the last 4 weeks trying to contact them to book a repair. The portal directs me to call them as it states there is an issue and the phone constantly directs me to the portal. I never get a call back and have had no reply to emails. There are alternative ways to contact them other then writing a letter. I have had this policy for about 20 years and never had a problem in the past but this is disgraceful

Absolutely dreadful company spent 4 hours on the phone trying to sort out an appointment booked today to be fobbed off, one agent who was clearly clocking off who sounded the most helpful pied me back into a que, what a shitshow. Don't use them put the money a side you'd spend on the insurance in a separate bank account.