Domestic & General - Germany Reviews 

I only gave a star to write my review.
Don’t waste time speaking to the first point of contact. Ask for a manager. Even that was pointless but at least you can get him to earn his money!
My cooker has been faulty since I bought it and still haven’t had a replacement!!!
Ask for compensation every day they’re late

What a dreadful company to deal with - they steal your money and offer zero service - I’m not sure if they are a fraudulent company to be honest - the very worse customer service I have ever experienced and that really is some accolade

You get a 10 year parts warranty when buying a hotpoint washing machine it’s not worth the paper it’s written on this company so the repairs and wanted £127 to change the front door seal and it was going to take over a week for them to even come to look at it. Bought a seal for £38 and my husband died it himself. Will never buy anything again that this company do repairs for.

Shame there isn’t an option for 0. Endless money wasted! Date of my experience has been from 2020 - 2023. Ridiculous!!! Had their complaints department workers laugh at me. Al reviews are negative. They take all your money with 0 things and have no intention of writing off any goods and replacing them.

I am very bitter with the way you treated ne and my family whe our gas cooker broke down and was reported to you.
You se nt an engineer to assess the damages and you said that our cooker was not fully insured and you couldn't repair it.
We couldn't use the cooker and we were forced to go and buy hot plate to be able to eat.
Myself and my my wife are retired and we insured our appliances with you for repair in case of any damages and you let us down when you are needed most.
We have to report this matter to ombudsman for redress because your are unfair to us.
I stopped the direct debt to your organisation fir the month of September 2023 after payingfir the nonth of August.
Please, make sure you do the necessary things to effect the repair of our gas cooker as soon as possible.
We are expecting your urgent response to this email.
Regards,
Musa Olaiwon.
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They have stolen our vacuum cleaner. They took in order to fix it and now they dont want to return it to us

Been paying for the policy since 2018! Am now left with a damaged black door on a grey fridge as that’s the best they could do as it’s classed as fixed because it’s working!
Was misinformed repeatedly by customer service team which ended up having to speak to several staff each time I contacted them to no avail! Customer service appalling!! I was so exasperated in the end that I cancelled my policy which is exactly what they want you to do! Win win for D & G again!!

Bought tv from argos and they choose this company to insure my tv with very bad and shame as they issued diffrent name owner and diffrent producat to what i purchased. Argos is th one to blame is they associated with company like that. Very disappointed.

They don't deserve any star. I can't believe that once again I have to do a bad review, for exactly the same reason as one @ 20 months ago. I received a renewal for 2023/24 boiler cover, I then realised that I had not had the boiler serviced under my 2022/23 contract. I rang D&G and said I wanted the service before the new contact came into effect. Because of the short time left on the contract the lady I spoke to said she was issuing a request for a service, which even after the 2022/23 expiry date would be against that year's contract, and Baxi would be contacting me within 6 weeks to arrange a service. 6 weeks came and went, heard nothing. I rang D&G to follow it up, and was informed no request had been made and it wouldn't have been possible for the service to be done out of the contract time. So the lady had lied to me, probably to get rid of me. I was extremely angry, a complaint was raised and a new request for a service was issued, I was given a date - 15th August ( today ). I received a confirmation email from D&G, as well as a letter from Customer Services with an apology, confirming the service was booked in. You can get guess what happened, I sat here today between 8am and 10am waiting for the Engineer to ring me and advise an approximate arrival time. No phone call. Rang D&G who assured me the request had been raised and put me through to Baxi, you've got it. No-one had passed the request on. After 2 and a half stressful hours on the phone eventually got a new service request raised, the lady also gave me Baxi's phone number and the job number so I could confirm it was going to happen. I needed a break, so about 4.30pm rang the number of Baxi, which turned out to be D&G, was given another number, also D&G, on the 3rd attempt got the number of Baxi and my service call is definitely booked for next Tuesday.

DOMESTIC AND GENERAL. YOUR CUSTOMER SERVICE IS APPALLING. THERE SEEMS TO BE NO MANAGEMENT SUPPORT. YOUR STAFF NEED TO BE WORKING IN THE OFFICE, WHERE THERE WOULD BE SUPPORT WITH PROBLEMS. WORKING AT HOME STAFF ARE ON THEIR OWN WITH NO BACK-UP. DO SOMETHING ABOUT YOUR PHONE SYSTEM AND GET RID OF THAT AWFUL MUSIC, ALSO LET US KNOW HOW MANY PEOPLE ARE AHEAD OF US IN THE QUEUE. WHEN I WAS ALREADY UNHAPPY WITH YOUR SERVICE, WHY WOULDN'T YOU DO EVERYTHING TO MAKE SURE YOU GOT THINGS RIGHT.

I purchased a warranty to protect my washing machine. When I called for service they sent out a technician that had no idea what he was doing. He called me two weeks later asking for pictures of my machine, obviously he hadn’t yet ordered parts. After a month they told me my washer would not be covered and they would refund my money. Such a waste of time. Save your money and don’t buy a warranty with this company.

I have changed my email address and although I changed it I am unable to access my account with Domestic and General. I rang them up and was told that I would be contacted by their technicians. Nobody has contacted me yet. This is not acceptable as I will now cancel the agreements I have with them. If I am not treated right by a company I cease to deal with them

I received an email on 5th June that my policy was being renewed 5th July I emailed on 2nd July to cancel, they then proceeded to take the next payment. When I complained I was told that I had probably emailed the wrong department, I had simply replied to the renewal email I was sent. It is very bad communication when departments within companies are unable to communicate with each other. Burr the first gentleman I spoke to was very understanding when I called but his colleague called me back was severely lacking his customer service skills.

Getting the policy was fine. But have just had a phone call from them stating it was Domestic and General then asking me to confirm my details. When I said, you phoned me, what is this phone call about? He huffed asking if i needed anything else covered. Then when I said I didn't want anything covered he replied ,thanks for your time and hung up straight away. Hilarious but unprofessional

Absolutely brilliant service now whether it was D and G or Beko but booked my repair online booked an appointment for Beko to call needed a new fridge door and a week later all done

This company is nothing but crooks.
I cancelled my plan. So they can get that last monthly service fee… they take it out of my account and say it’s after the billing period and I have coverage for 30 days. I was not told. Nor did I ask. What are you covering for when in all that period of time - over a year you were NEVER called and received free money.

Based on what I see you come out better not buying the plan and just get another washer and dryer to throw in a landfill since this company is a scam.
BUYER BEWARE.

I never do this but I am tired of companies like this scamming and hiding behind policy.

ABSOLUTELY SHOCKING still waiting for my washing machine to be fixed over a month now I’ve been waiting. Engineer said it’ll be 48 hours for an update, still theses anything was given 2 local numbers to call no answer terrible way to treat your customers. Once my washing machine is fixed (if it ever does) then I’ll be leaving straight away, POOR POOR COMPANY.

Thoroughly Apalling Service Level
I have used D&G for all my appliances for years and years. I called them out to fix my heat pump tumble drier during the winter and that took a month to be fixed.
Last week our oven blew, could only book repair ‘online’…earliest available appointment was a week away.
Engineer called yesterday, element has gone, checked stock, none available so just left the house. I rang today to find out what was going on, on hold for 45 minutes, put through to ‘offshore’, (and here’s your issue D&G), told part ordered, no idea when it will arrive but more than likely 10 working days…THEN they will get back in touch to book an engineer to fit it, all in all this will take at least a month….I currently have 7 policies with D&G and they’re all getting cancelled when eventually my oven does get fixed 🤬🤬🤬🤬🤬🤬🤬🤬

I’ve been paying D&G for years. Renewed every year. My dishwasher broke yesterday. Couldn’t locate any of my plan numbers. Unrecognised on the system. After being on hold on the phone for too long, I was eventually told my dishwasher isn’t covered. There’s no way I’d cover my washing machine, tumble dryer and fridge but not my dishwasher. So angry, I’ve cancelled every single payment. Will never use ever again. Disgusting service.

Some people shouldn’t be in a customer service role. That is when you can get through to them.
Have had numerous problems with our dryer. Each different engineer that comes out blames the last one. It’s got to the point now that it blows our electrics when in use.
Engineer comes out on Wednesday 19th, is on the phone to his boss for 50 mins before replacing a part, and you’ve guessed it. It blows again. Said engineer orders new part and says I’ll have to wait again to get it fixed.
Called up to complain about the time it’s taking but can’t get through. Eventually selected ‘cancel’ my policy and is put straight through.
Operator submits my grievance about it and tells me someone will be in touch. No one gets in touch.
Calls today and gets told they have dismissed my complaint and I need to wait for engineer. The woman on the phone sounded like she was more interested in whatever she was doing rather than talking to me. Didn’t listen to what I was saying and fobbed me off. Left me frustrated and ready to cancel all of my other policies as it’s an absolute waste of time. I’m sure there are better appliance insurances than D&G around

Tried to book a repair online and the booking system did not work. Gave it a few days same issue. Called them and their booking system was not working so they took my details and assured me of a call back. 3 Weeks later nothing.

Called them and some bloke in India answers the phone "Hello!" then radio silence. Not "Good afternoon, Domestic and General how can I help." His service was appaling. Finaly gives me another number to call which was incorrect. When I got the correct number the lady put me on hold and then cut me off.

I tried again and was on hold for over 20 mins. USELESS service. I am appaled as to how bad this company has become. The only person worthy of being called an employee at this company was Steve Trangmar who finaly managed to book this repair for me and did what I would have expected any member of their staff to do from day one.

Once repaired i'll be cancelling my policies with them going forward.