All you need to do to convince yourself these pods are a joke is open one, empty into a cup and pour hot water... It's just a mild coffee and whitener. No machine required. To make it stronger just... See more
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See what reviewers are saying
Excellent tastes and machine convenience. Only problem is there's lately just too much choice of flavours - while my old favourites seem to be discontinued! I don't find the new ones to be any be... See more
Coffee is good and pods easily available. However, a lot of the servings are very small and the pods are very drippy compared to my last brand. If you like to do the right thing and recycle used po... See more
Absolutely brilliant service! I spoke to Lynne in Customer Engagement Services and she was excellent. Dealt with our problem straight away and told us what we need to do. She said she would follow u... See more
Company details
Written by the company
With over 50 different varieties, discover coffee-shop quality coffee in the comfort of your home at the simple touch of a button.
Contact info
Haxby Road, YO91 1XY, York, United Kingdom
- 0800 707 6066
- dolcegustoCESmailbox@uk.nestle.com
- www.dolce-gusto.co.uk
3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Always a lovely drink.
10 April 2024
Very happy
Ease of website use. Fast delivery. Excellent coffee - can't start the day without it!
24 April 2024
Easy ordering and quick delivery
24 April 2024
I like the coffee the flavours are great
24 April 2024
Likes and dislikes
Dislikes : 1. more expensive direct from Dolce Gusto than from supermarkets, 2. the unsustainability of the plastic pods, 3. the cloying (to my taste) sweetness of some of the 'complete' drinks
Likes: 1. the range and strength of coffees
24 April 2024
Reply from NESCAFÉ Dolce Gusto UK
Thanks for your feedback, we have contacted you directly in regard to our PODBACK recycling service.
Delivery
Well packed. Delivered quickly. Left outside but no notification. Arrived quicker than stated delivery time
14 April 2024
My mornings with Americano Intenso
I’m so used now to have my morning coffee routine with Dolce Gusto that I feel I won’t ever be able to go back to the traditional moka…
My absolute favourite: Americano Intenso!
24 April 2024
Strength 9 & above taste like REAL coffee
We enjoy most coffee pods but need to be at least strength 9 😉
24 April 2024
We drink a lot of decaf coffee.
24 April 2024
Fast delivery bit pricey
14 March 2024
Some inconsistency in the flavour of…
Some inconsistency in the flavour of Americano pods but reasonable value overall
24 April 2024
Reply from NESCAFÉ Dolce Gusto UK
We are sorry to hear this, we will contact you directly in regard to this.
The computer system was fraught with…
The computer system was fraught with problems from my password to the order itself. Have not been able to order from you since.
2 April 2024
Reply from NESCAFÉ Dolce Gusto UK
We are sorry to hear you have experienced an issue with the Nescafé Dolce Gusto Webshop. We are currently making some exciting changes to it, please do try again later today and if you wish to give us a call on 0800 707 6066 will be happy to assist you to place an order. Our lines are open from 9am-5pm Monday - Friday.
Reply from NESCAFÉ Dolce Gusto UK
We're sorry to hear you are disappointed with the price of Nescafé Dolce Gusto pods.
Raw materials such as coffee beans or milk powder form only part of the cost of producing our pods. We aligned the prices of all pod boxes in our Webshop in the hope that this would keep things simple. We can assure you that we are doing our best to keep the price to a minimum.
When you are buying pods from your retailer, the resale prices are at their sole discretion.
A great selection of drinks
A great selection of drinks, I have coffee from you. The reordering service is excellent and quick..The recycling service is relatively easy to use too.
24 April 2024
My Daily Coffee Pods ☕️…
I enjoy your coffees and coffee ☕️ machines. Delivery's are good Delivery driver Alex is helpful
23 April 2024
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