dodoskin.com Reviews 

Terrible customer service!
I placed my order on the 7th September and still have not received my order 66765 and also order 67008 and it’s already been over a month! I will tell my friends never to order from this place

I placed my order a week ago and still haven't received any confirmation. Customer support isn't responding. There's no contact information on the website other than email... This is a terrible website - I DO NOT RECOMMEND ANYONE PLACING ANY ORDERS FROM THERE. I paid with PayPal and have already contacted customer support to cancel the transaction and refund my money.

Customer support is completely unresponsive. I placed my order over a week ago and there has been no progress at all. I tried reaching out via email and Instagram, but no one has replied. Is anyone going to tell me what happened to my order? How can I reach the customer support? Will I still get what I purchased? Very poor service and disappointing experience. :(

Very satisfied with my purchase! The delivery was super fast, and the packaging was neat and secure. Everything arrived in perfect condition. I’ll definitely shop here again.

I ordered some eyeshadows and makeup I used to use back in Korea, and everything arrived perfectly.
The website is user-friendly and well-organized by brand, so it was easy to find what I wanted.
They handled the customs declaration properly, and I had no issues with delivery.
There were lots of products, including new releases on sale, it was fun to browse.
Shipping took about 4–5 business days, which was totally worth the wait.

On their website , it says rocket speed delivery in the U.S. , but the item was shipped from S, Korea . They are totally misleading buyers . I haven’t received the item yet but due to this misleading , I already regret to order this site . Not recommended!

Received only 3 out of 5 ordered products and I am not sure the Beauty of Joseon sunscreen is legit! Customer service does not respond. Also found out they steal images and descriptions from other webshops. No integrity, no honesty.

The shipping was so quick and smooth and they have such a wide selection of K-skincare. I really recommend, since their prices and shipping is unbeatable! 10/10, I’m definitely buying from here again!

I ordered some skincare stuff from DODO SKIN last week, and my package arrived exactly a week later! That's awesome!! Everything was packed really well, so nothing was broken. Plus, they have tons of K-Beauty stuff, and the prices are great. I totally recommend them.

I absolutely love my products! There’s a wide variety to choose from, which makes it easy to find exactly what I need. The website is super user-friendly and easy to navigate, making the shopping experience smooth and enjoyable. I also appreciate the detailed product descriptions—they really help me understand what I’m getting before I buy. Overall, a great experience!

I absolutely love this site! The selection of Korean skincare and beauty products is amazing, and everything I’ve ordered has been authentic and high quality. Compared to other sites I’ve used, the prices are better and the service is more reliable. Shipping was super faster than I expected, and everything arrived perfectly packaged. I’ll definitely be shopping here again! Loved it!

to make a long story short :
1- placed an order for 9 Items of high quality Korean beauty products and I received 3 wrong products non of which were originally ordered
2- addition to wrong products, I paid a hefty customs for the 9 non existing products in the package
3- I emailed customer service about the situation and still awaiting their reply

I am not sure still how they will handle the issue but will let you know with updates if any ... but as of now I am really very disappointed

Update:
- I received a reply from customer service with an apology for mistakenly swapping my order with another.
-They let me know that they were preparing to reship the original order with the correct items as soon as possible.
- Finally received my products on Saturday 5th of July, but the downside is that I had to pay for customs again.

All in all, they dealt well with situation and were kind in their response ( also let me keep the wrong products and not return them). I will use their services again but not for large orders as I fear that this might happen again and I might end up paying twice for costumes.

Thank you

It did not inform me when my order was shipped, but I successfully received my order within estimated date.
The product is high quality, and suitable for my face skin.

I ordered at Dodoskin without checking Truspilot first and got really worried when I read the comments here. Turns out, the only negative thing I could say is, that it took a while until I received my order. But I was in contact with customer service, they were quick with replies. I got a tracking code that worked perfectly and everything arrived neatly packed.

As other customers have noted, Dodo Skin incorrectly marks the package as a gift over £39, which incurs high import duties when there should be none. I have received other packages from South Korea of equal or greater value without this issue. They also took 10 days to dispatch my order, and in the 10 days they took to send my order, the item I wanted the most had run out of stock.

I ordered on the 18th may from the uk, I checked where my parcel was but unfortunately it just said delivery failed, payment needed. Long story short a £49 order cost me and extra £18 customs and handling. I’m not happy as it’s soooo expensive for a lip liner and gloss.
Customer services never answered any of my emails either as to where my parcel was.

This platform is a complete scam. After you make a purchase, your shipment gets stuck, and they refuse to issue a refund unless you pay again. It’s outrageous and unfair.

Also, be cautious, they seem to manipulate their ratings by using other platforms to boost their rankings. Totally dishonest and not trustworthy. I made multiple accounts so you can understand my feelings as consumer

I feel completely deceived by this experience. I placed my order on April 10 and waited over a months, only to be informed that the order failed. Customer service then offered either a refund or to resend the items but shockingly, they said I’d have to pay again. That’s absolutely ridiculous and makes no sense. If I request a refund, why would I be charged again? It genuinely feels like a scam.

I’ve also tried reaching out to their customer service at cs@dodoskin..., but they’ve been unresponsive from the start. This level of service is highly unprofessional and shows a lack of responsibility on the company's part

I'm absolutely thrilled with my Dodoskin experience! The shipping was incredibly fast, and I received my products in no time. The products themselves are truly amazing - the packaging is beautiful and the ingredients are all natural, which is exactly what I'm looking for in a skincare routine. I've been using them for a while now, and I can already see the positive impact on my skin. Highly recommend Dodoskin to anyone looking for effective skincare solutions!

Dodo skin , you replied to my review stating that you could not find any details from my order , and yet I'm getting several promotional emails from you each week . You also suggested I contact the customer email , which is exactly the one that I sent several emails to , I even sent directions the one on your reply , and still nothing .
I gave you the exact date of purchase yet you cannot find the order .
You have cheated me and yet I am still receiving your " offers and promotions " weekly .
The Dawnella iiNet is the one you are sending promotional emails to