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Doctronic Reviews 

780
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 747 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the artificial intelligence system for asking thorough questions and providing quick, accurate initial diagnostics before virtual doctor consultations. Reviewers frequently mention that the medical staff is caring, knowledgeable, and efficient at resolving prescription needs without long waiting times. Some reviewers were not happy with certain physicians, noting instances where doctors were dismissive, unhelpful, or refused to provide necessary prescriptions during virtual visits. A few other people also felt that the platform fell short when technical or support issues arose, leaving them to navigate further care on their own.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that doctors are friendly,... See more

User experience

Customers report positive experiences with user experience, highlighting how amazing, simple, and easy to use... See more

Staff

Clients share positive opinions on staff, noting that doctors demonstrate consistent patience, thoroughness,... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are polite, thorough,... See more

Artificial intelligence

Consumers find artificial intelligence to be a very good and surprisingly helpful tool for medical symptoms.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many Ai's won't discuss injuries, but this one did and it worked flawlessly. Another I tried was completely awful, telling me a sports injury required a dermatologist visit. But Doctronic assessed it... See more

Company replied

Rated 5 out of 5 stars

So you talk to AI at first giving basic info, you can ask questions too. You can ask about the specific medicine you want, then you pay, live directed into a waiting room. I have done two appointmen... See more

Company replied

Rated 5 out of 5 stars

I have to be surprised on the advice the AI gave. It asked relevant questions regarding my situation and proceeded to provide great advice and possible Treatments from a physician. It even offered... See more

Company replied

Rated 5 out of 5 stars

This was a simple experience which provided me with accurate and helpful results. Im very grateful to have found this option after feeling ignored by my own dermatologist. And I paid nothing for it. T... See more

Company replied


Company details

  1. Pharmacy
  2. Doctor
  3. General Practitioner
  4. Health Consultant
  5. Local Medical Service

Written by the company

We’re the world’s #1 AI doctor. Our AI is free, anonymous, and available 24/7. And unlike most other AI chatbots out there, we train ours exclusively on peer-reviewed medical sources, so the info we provide is medical-grade and doctor-approved. Ask us anything related to your health, and we’ll give you answers you can trust. Need more? We’ve got you: take your AI summary and show it to your own health care provider, or book a $39 telehealth visit with one of ours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

780 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(780)

751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

First of all your answers for my…

First of all your answers for my questions were immediate and simple and easy for me to describe my issues and he was professionally answered my questions and also very patient not in a hurry to get off the phone or anything I felt like he was concerned about me

4 April 2026
Unprompted review
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Reply from Doctronic

We love hearing this! A doctor who takes time and shows concern is what everyone deserves. Thank you for the kind words, Isabelle! 💙

Rated 3 out of 5 stars

Paid, Consult Never Happened- Refund Needed

Editing to give credit for good customer service on the technical side. I received a response to my refund request within an hour (it takes up to 5 days to process of course), but I never actually got to meet with a doctor, so my need wasn't met and now I'm probably stuck going to a hospital later tonight since urgent cares will be closed.

I answered the AI bot questions. It suggested a consult which is what I wanted. I paid, I went into the waiting room and waited so long my phone timed out which put me back at the end of the line. This happened three times and finally the link to join the meeting stopped working. So I paid and was never seen. I need a refund.

3 April 2026
Unprompted review
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Reply from Doctronic

Thank you for updating your review to acknowledge our customer service response. We sincerely apologize that the consultation never happened. Phone timeouts that put you back in the queue are a technical issue we're addressing. Your refund has been processed, and we're sorry we weren't able to meet your needs when it mattered, Jenn.

Rated 5 out of 5 stars

Great experience. Saw doctor within minutes.

Great experience! I was able to get an appointment and see the doctor within minutes. The doctor took his time answering my questions thoroughly. It didn't feel rushed like at the physical office where I go and no interruptions from other medical staff needing to talk with the doctor during my consultation. I also enjoyed the extra privacy I had talking with the doctor one-on-one at home. I would highly recommend using this site!

3 April 2026
Unprompted review
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Reply from Doctronic

This is exactly the experience we want everyone to have, Andrew. No rushing, no interruptions, just focused, private care from home. Thank you for the recommendation!

Rated 5 out of 5 stars

I have had several appointments with…

I have had several appointments with Doctronic and each experience has been great! I highly recommend using this service for your temporary or immediate care needs.

3 April 2026
Unprompted review
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Reply from Doctronic

Thank you for coming back to us, Lori! We're so glad every experience has been great. We're here whenever you need us, Lori! 💙

Rated 5 out of 5 stars

The consultant made this visit great

The consultant made this visit great. I have a primary care and I will call him today. Thank you.

3 April 2026
Unprompted review
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Reply from Doctronic

We appreciate this. Providing a great experience that supports your ongoing care with your PCP is exactly what we aim for. Thank you, Rosemarie!

Rated 5 out of 5 stars

Good recap of what I reported

Good recap of what I reported. Asked for names of Drs in my area that could do pudendal neuralgia surgery- no response.

2 April 2026
Unprompted review
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Reply from Doctronic

We appreciate this feedback, Sheryl. While our AI provides thorough assessments, we don't currently have the ability to recommend specific surgeons in your area. For specialized procedures like pudendal neuralgia surgery, we'd recommend contacting a pelvic pain specialist or a neurology center near you. We hope you find the right care.

Rated 5 out of 5 stars

Awesome Service

Awesome Service. It helped point me in the direction to try to find help.

2 April 2026
Unprompted review
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Reply from Doctronic

Thank you! Finding the right direction when you need help is everything. We're happy Doctronic could point the way. 🥰

Rated 1 out of 5 stars

40 bucks and went through the whole…

40 bucks and went through the whole conversation with the AI just to be told by the Dr that they don't prescribe what I'm needing (they said it's a controlled substance which is not true in California) and now impossible to figure out how to cancel the service. Would not recommend.

31 March 2026
Unprompted review
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Reply from Doctronic

Hi Briana. Thank you for this feedback. We understand your frustration. Prescribing limitations should be communicated before you invest time and money, not after. Your refund has been processed, and we're working to improve how we surface these policies earlier. We apologize for the experience.

Rated 5 out of 5 stars

Good work, comrads.

Amazingly better than in person except needing socialized health insurance funding I don't have.

31 March 2026
Unprompted review
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Reply from Doctronic

Thanks, Alan! We wish healthcare access weren't so tied to insurance. We're glad Doctronic could help, and we're here for you anytime. 🤗

Rated 5 out of 5 stars

Instead of quick judgments and…

Instead of quick judgments and dismissal of my complaints, I felt heard and supported. I will seriously consider using your doctor if I don’t get anywhere with my doctor.

31 March 2026
Unprompted review
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Reply from Doctronic

Wow. Thank you, Sharyn! Doctronic is designed to listen fully and take your concerns seriously. Glad it made a difference for you. 🥰

Rated 5 out of 5 stars

Fast, Convenient, and Cheap

Fast, easy, and cheap! Not sure this service would ever replace my primary doctor without a memory of previous visits but as a cheaper replacement for urgent care, this worked out great for me. I have been unemployed and I don't have insurance right now. So when I was pretty sure that I had another UTI, the thought of getting a big bill going to urgent care just for some antibiotics was daunting. Doctronic popped up on my Google search, it was so easy and convenient! It was only $50 without insurance and with a coupon code I found online, I only paid $30. I was able to pay for the visit and the prescription with the $50 left on my HSA card. Not only that, but I was in the comfort of my home and the whole process was way faster than going to an in person clinic. I was in so much discomfort, that I couldn't leave the bathroom for very long, so the convenience made a huge difference. Even after I get another job, I will definitely come back to Doctronic for my urgent care needs. You simply can't beat the price and convenience.

31 March 2026
Unprompted review
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Reply from Doctronic

Wow! Daniella, this is exactly why we exist. Unemployed, uninsured, in pain, and dreading a big bill. We're so happy Doctronic was there when you needed it most. Wishing you the best in your job search. We'll be here whenever you need medically-guided answers! 🥰

Rated 5 out of 5 stars

Doctronic is an extremely valuable…

Doctronic is an extremely valuable service. Very detailed look into every problem I’ve ever experienced that I’ve reviewed with the program. And the feedback I’ve received has been invaluable. This is an extraordinarily valuable service to anyone who takes his or her health seriously. And you simply can’t beat a live visit with a live doctor for such a reasonable price this quickly - all without leaving the comfort of your favorite chair!

31 March 2026
Unprompted review
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Reply from Doctronic

Thank you for this, Joel. We built Doctronic for people who take their health seriously and want real answers without the hassle. We're happy the feedback has been invaluable. 🥰

Rated 5 out of 5 stars

The doctor was great

The doctor was great very caring and helpful thanks.

31 March 2026
Unprompted review
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Reply from Doctronic

We appreciate this, Jeff. Great, caring, helpful doctors are what we strive for. Thank you. 😊

Rated 5 out of 5 stars

I was hesitant at first but

I was hesitant at first but, after talking with them a minute I realized I truly need help with this and I can’t do it alone anymore and this is a wonderful thing and way to speak to a Dr. and it’s affordable with no insurance!!!

31 March 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Reaching out for help isn't easy, but it's so important. We're proud of you for taking that step, and we're really happy Doctronic could be a comfortable, affordable way to get the care you need. You're not alone, Cristen! 💙

Rated 5 out of 5 stars

There was an excellent encounter

There was an excellent encounter, very informative and listened to my needs and got me.The correct medication that I needThere was an excellent encounter, very informative and listened to my needs and got me.The correct medication that I need, I

30 March 2026
Unprompted review
Doctronic logo

Reply from Doctronic

We appreciate this, Richard. Informative care that listens to your needs and provides the right medication is what we aim for. Thank you! 💙

Rated 5 out of 5 stars

It is actually better than seeing your GP!

It is actually better than seeing your own GP. You can describe as many symptoms as you have and none are ignored. You actually get immediate diagnosis and not woolly answers that I could give myself. AI doctoronic actually does what your GP should do and that is listen to what you say; sum up and clarify regularly and then tell you what you need to do - and that maybe to see a doctor or other health care professional is necessary. The only drawback is that it is based in the USA and not in the UK and so having an actual consultation with a doctor online would mean no medication could be prescribed. (I think)
But all in all - brilliant. I was 100% reassured about my problem.

30 March 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you so much, Andy! Our AI listens fully, summarizes regularly, and tells you exactly what to do next. While our physicians can only prescribe in the US, our free AI consultations are available globally. 💙

Rated 5 out of 5 stars

Dr.Pevner was great

Dr.Pevner was great ! Fast and understanding! Very helpful and straight to the point !

29 March 2026
Unprompted review
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Reply from Doctronic

We appreciate this. We'll pass along your kind words to Dr. Pevner. Thank you for trusting Doctronic, Kimmiah! 💙

Rated 5 out of 5 stars

Worthwhile

Very easy to do. I will follow it up.

30 March 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Glad it was worthwhile. If you need anything after your follow-up, we're here 24/7, Tony. 💙

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