Doctify Reviews 449

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their caring, helpful, and professional approach, making them feel at ease and supported. The service provided is frequently described as excellent, with many appreciating the thorough explanations, clear communication, and personalized attention they received. People often highlight the efficiency and smooth process, leading to positive outcomes and a sense of confidence in their care. However, some customers also noted issues with the website, finding it not helpful for patients due to too many texts and a lack of clear information. A few other people also felt that their critical reviews were not published.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, kindness, and helpfulness... See more

Service

Customers consistently note positive experiences with service, often highlighting the thoroughness and... See more

Customer service

Customers had positive experiences with customer service, often praising the excellent care, communication,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as smooth, seamless, and... See more

Website

Users describe ambiguous interactions with the website, with some finding it easy to use, navigate, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have staff who truly care about your wellbeing, nothing is too much trouble. There is a relaxed atmosphere which helps if your like me, a nervous person. The care I received here was absolutel... See more

Company replied

Rated 5 out of 5 stars

Dr Colquhoun and Emily Holt at Willow Health were absolutely brilliant. They took the time to really listen and understand everything I’ve been going through, and never once made the appointment feel... See more

Company replied

Rated 5 out of 5 stars

I am so pleased that I decided to have cataracts in both my eyes treated by Mr. Injarie at Newmedica Norwich. He gave me total confidence that the procedures would be successful by carefully describ... See more

Rated 5 out of 5 stars

I suffer with severe PMDD. I’ve been battling this for the last five years this year was like living in hell until I met Faye and Mr Masood what a team !!! Faye is his secretary Mr masood is the c... See more

Company replied


Company details

  1. Software Company

Written by the company

Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence. Our platform gives clinicians the tools to manage their reputation, grow their practice, and strengthen their referral networks - all in one place. Founded in 2015 and headquartered in London, Doctify operates across the UK, Ireland, Germany, Austria, the United Arab Emirates, and Australia. We are uniting the global healthcare community, one trusted connection at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Welcoming greeting from Dr Trivedi was caring

Welcoming greeting from Dr Trivedi and he is very caring and explained everything regarding my condition and how he can help me.

19 November 2025
Unprompted review
Doctify logo

Reply from Doctify

We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

The people were pleasant and helpful

The people were pleasant and helpful. Made me feel relaaxed

20 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Very professional physio

Very professional physio, always explains what is happening and gives you ways of managing your condition.

18 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. I am never stepping into this hospital, also highly priced as compared to the prime medical centers.
The endocrinologist appointments are forever full with no slots and what you are left with is walk in option.

Today 19th Nov 2025, Wednesday after my office hours I walk in to see the doctor around 4:45p.m - 5p.m I registered and waited for my turn up until 7:30p.m and left the hospital premises at 8:30p.m

I met the doctor for hardly 3 minutes for which I had to wait almost 4 hours.
The nurse has some kind of attitude where in even if you ask how long there is no response. She definitely needs some training on listening and responding, also on being flexible.

I am walk in, I understand but how is it fair waiting for 12 to 15 patients to finish their turn and then I am allowed to go?!
Most clinics/hospitals send 1 walk in after 5 appointment patients, also when you are regular and the nurse knows it won't take so long.

I have been asking doctor about why no weight loss in last 6 months while on mounjaro as compared to others, no response, no explanation.
How am I supposed to know what's happening and the course of action, can't just keep taking injection.

Basically I am just trying my luck if it works, it works.

It's sad such a well known medical chain does not have an alternative or a back up for the endocrinologist while he is on leave, which is frequent and then no appointments are available.

19 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for taking the time to provide your feedback. We are very sorry to hear of your experience.

We publish all reviews regardless of sentiment as long as they comply with our terms of use and come from verified patients. And providers cannot choose which reviews to publish.

Kind Regards,
The Doctify Team

Rated 5 out of 5 stars

DRJames SmithJames Smith is a profssional surgeon…

Dr James Smith is a profssional surgeon cares about his patients ,he made me feel at ease he explained every thing to me ,i know what to expect ,he done a total knee for me me in july 2025 he knows his job i have only praise for the man

17 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Great experience seeing Dr Yahya…

Great experience seeing Dr Yahya privately in Springfield hospital. I have had my tests completed and results communicated in depth without unnecessary delays in my treatment.

13 November 2025
Unprompted review
Doctify logo

Reply from Doctify

We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 4 out of 5 stars

Speedy procedure ,made comfortable with…

Speedy procedure ,made comfortable with good pain management. Staff very attentative. Back on my feet very quickly with good physio advise.Can seem rushed and part of a conveyor belt.The cosultant needs to explan things more slowly and clearly.

7 August 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your feedback. Feel free to leave feedback directly on their Doctify profile, too, as this will enhance their profile.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Mr Latif was extremely professional and…

Mr Latif was extremely professional and caring. The surgery I had was excellent and I would highly recommend him.

8 October 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Very impressed

I was extremely impressed with the clinic. All staff were very friendly and helpful, and made me feel really comfortable. It was the first time that I'd been to the site, it was clean, welcoming and I was informed of everything that I needed before, during and after my procedure.

19 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Good Experience

I found all the Doctors, nurses and reception staff very professional and friendly. All tests were done same day and on site which made things easy. Happy to recommend.

19 November 2025
Unprompted review
Doctify logo

Reply from Doctify

We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

You saved me

I suffer with severe PMDD. I’ve been battling this for the last five years this year was like living in hell until I met Faye and Mr Masood what a team !!!
Faye is his secretary Mr masood is the consultant
straight away I was put on a treatment plan of chemical menopause and then going into full hysterectomy, this is completely changed my life and I believe saved it. I would 100,000,000% recommend this team.

9 October 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 4 out of 5 stars

I have had 2 Cataracts between August…October 2025

I have had 2 Cataracts between August 2025 and
October 2025 now have a problem with my site
even with glasses now for short site only in my left eye
I have Ptosis and I know this can happen to elderly
people after tis surgery but even my appointment with
my Optician after they did not mention this although
it is visible. I am Diabetic so there can be complications with this surgery I could even have retina problems macular degeneration is at the
beginning so am waiting for Retinopathy next year.
Have awful trouble with by sight and make mistakes
even with new spectacles so feel inadequate instead of being confident and did not know some
people should not have this operation and I must be one of those.

20 August 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you so much for your feedback. Please feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Excellent Medical Practice

Clear website with booking system
Excellent choice of appointment times
Kind, knowledgeable Doctor with super communication skills

17 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your feedback. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Excellent treatment

Friendly staff. Excellent Dentist who ensured discomfort kept to a minimum. No one looks forward to going to the Dentist but I would definitely go back to them.

19 November 2025
Unprompted review
Doctify logo

Reply from Doctify

We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Lovely place to visit for medical needs

Great hospital

19 November 2025
Unprompted review
Doctify logo

Reply from Doctify

We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

I was put at ease

I felt at ease, everything was explained so I was able to decide which option to take.

19 November 2025
Unprompted review
Doctify logo

Reply from Doctify

We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

I had a very positive experience.

The efficiency of the service and the clarity provided by Dr De Silva.

18 November 2025
Unprompted review
Doctify logo

Reply from Doctify

We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Excellent patient care and clear…

Excellent patient care and clear communication.

I felt supported throughout the process of pre-op, surgery and post-op.

Mr Alazzawi communicates clearly and is a very reassuring Consultant.

18 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

Rated 5 out of 5 stars

Car park is nightmare but Great hospital with friendly staff

Went private because i was getting no where with NHS and really wanted second opinion. My appointment was with Dr Rodriguez at manor (Nuffield) hospital.

I found the staff really nice and helpful and hospital nice and clean. I was seen within 10 mins of my appointment time and Dr Rodriguez was great took time explaining me everything i was with the Dr for nearly 45 mins which is unheard of in NHS. I came out more than happy and felt at ease for sure. I will go for follow later.

One big warning to anyone driving to manor Hospital in Oxford (Beech Rd, Headington) Beware the underground car park is a nightmare to get any parking so would advice to park on street some where it is really bad.

17 November 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your wonderful feedback. We are so pleased to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.

Best wishes
The Doctify Team.

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