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Review summary

Created with AI, based on recent reviews

Evaluating 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their caring, professional, and helpful approach, making them feel at ease and well-supported. The service provided is frequently described as excellent, with many appreciating the clear explanations and personalized care that instills confidence and leads to positive outcomes. However, some people were dissatisfied with the website, finding it confusing and not always helpful for finding specific information or for certain business types. A few other people also felt that some consultations were rushed, lacked genuine interest, or provided inconsistent information, leaving them with more frustration than clarity.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, kindness, and attentiveness. Many... See more

Service

Customers had positive experiences with service. Many reviewers praised the thorough consultations, clear... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the caring, thoughtful,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found explanations... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers found the site easy to use and navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have staff who truly care about your wellbeing, nothing is too much trouble. There is a relaxed atmosphere which helps if your like me, a nervous person. The care I received here was absolutel... See more

Company replied

Rated 5 out of 5 stars

Dr Colquhoun and Emily Holt at Willow Health were absolutely brilliant. They took the time to really listen and understand everything I’ve been going through, and never once made the appointment feel... See more

Company replied

Rated 5 out of 5 stars

I am so pleased that I decided to have cataracts in both my eyes treated by Mr. Injarie at Newmedica Norwich. He gave me total confidence that the procedures would be successful by carefully describ... See more

Rated 5 out of 5 stars

I suffer with severe PMDD. I’ve been battling this for the last five years this year was like living in hell until I met Faye and Mr Masood what a team !!! Faye is his secretary Mr masood is the c... See more

Company replied


Company details

  1. Software Company

Written by the company

Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence. Our platform gives clinicians the tools to manage their reputation, grow their practice, and strengthen their referral networks - all in one place. Founded in 2015 and headquartered in London, Doctify operates across the UK, Ireland, Germany, Austria, the United Arab Emirates, and Australia. We are uniting the global healthcare community, one trusted connection at a time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

445 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly. Samantha was very diligent extremely knowledgeable, and exemplary in her commitment to ongoing support. Thanks Samantha and Doctify

2 April 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your feedback! We're delighted to hear that Samantha provided you with all the necessary support.

Best wishes,
Priscila & The Doctify Team

Rated 5 out of 5 stars

Samantha was fantastic and engaging and…

Samantha was fantastic and engaging and really helpful. An asset to the team!

14 March 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you so much for your kind words! We’re delighted to hear that Samantha provided such a fantastic and engaging experience.
Best wishes
Priscila and Doctify Team

Rated 5 out of 5 stars

He is the best doctor I have ever been…

He is the best doctor I have ever been to. He has great respect for the patient. He tries hard to treat patients and is very happy to treat patients. I hope God will protect him. I would say thank you very much.

13 March 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your heartfelt feedback. It’s wonderful to hear you’ve had such a positive experience. Feel free to leave feedback directly on their Doctify profile, too, as this will help enhance their online reputation.
Best wishes
Priscila and Doctify Team.

Rated 5 out of 5 stars

Sveta is very helpful and…

Sveta is very helpful and professional.She is always willing to listen and offer advice.

7 March 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your kind words! We’re so pleased to hear that Sveta’s professionalism and willingness to listen and offer advice have made a positive impact.
Best wishes
Priscila and Doctify Team

Rated 5 out of 5 stars

The onboarding session with the Doctify…

The onboarding session with the Doctify manager, Samantha Allen was excellent, providing a great learning experience with clear and well-structured explanations. The session was highly informative and efficiently addressed key aspects of the platform.

5 March 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your feedback! We're delighted that your onboarding session with Samantha Allen was an excellent learning experience. It’s great to know the session was informative and efficient.

Best wishes,
Priscila & The Doctify Team

Rated 5 out of 5 stars

Excellent interaction with Sveta… she…

Excellent interaction with Sveta… she made the onboarding process excellent and seamless

5 March 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you! We’re delighted that Sveta made the onboarding process excellent and seamless.

Best wishes,
Priscila & The Doctify Team

Rated 5 out of 5 stars

Onboarding and follow up

Timed meetings to review starting, transparent costs to factor into business budget and flexible with follow up and realistic timeline for impact expectations.

3 March 2025
Unprompted review
Doctify logo

Reply from Doctify

We’re pleased to hear that the structured meetings, cost transparency, and follow-up flexibility have contributed positively to your experience.

Best wishes,
Priscila & The Doctify Team

Rated 5 out of 5 stars

great experience as a clinician

great experience as a clinician. Was able to set up the platform quickly and had a video call to go through some other bits and pieces and suggestions that were quickly enacted

27 February 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you! We’re delighted to hear that you had a great experience setting up the platform and that the video call was helpful.
It’s fantastic to know that our team could promptly implement suggestions to support you.

Best wishes,
Priscila & The Doctify Team

Rated 5 out of 5 stars

Amazing

Amazing. Thanks so much Samantha. Was super helpful and can’t wait to get going now.

28 February 2025
Unprompted review
Doctify logo

Reply from Doctify

We’re so pleased to hear that Samantha was helpful. Wishing you all the best as you get started—we’re excited for you!

Best wishes,
Priscila & The Doctify Team

Rated 5 out of 5 stars

From the very first moment with Doctify…

From the very first moment with Doctify I have perceived a close connection with my assigned staff, with a swift feedback and support anytime I needed.

28 February 2025
Unprompted review
Doctify logo

Reply from Doctify

We’re delighted you’ve felt a strong connection with your onboarding manager and received swift support whenever needed. We prioritise providing a seamless and supportive experience, and we genuinely appreciate your kind words.

Best wishes,
Priscila & The Doctify Team

Rated 5 out of 5 stars

Amazing and patiently explained the…

Amazing and patiently explained the very first and basic understanding f how dashboard works.

26 February 2025
Unprompted review
Doctify logo

Reply from Doctify

We’re so pleased to hear you received the necessary support to make the most of our product, making your first experience positive. We’re always happy to help!

Best wishes,
Priscila & The Doctify Team

Rated 5 out of 5 stars

Great insight about the concept of…

Great insight about the concept of doctify, informative content that can help to set the portfolio

25 February 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your feedback! We're glad you found Doctify's concept insightful and the content helpful for setting up your portfolio. We’re here to support you every step of the way!

Best,
Priscila and the Doctify Team

Rated 5 out of 5 stars

I’m happy I decided to move forward…

I’m happy I decided to move forward with Doctify.
Sveta and the team have been very helpful! I’m building up my profile and reviews and look forward to the opportunities this platform can bring!

25 February 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your kind words! We’re so pleased to hear that you’re happy with your decision to join Doctify. Sveta and the team will be delighted to know they’ve helped get you set up. We look forward to supporting you as you build your profile and reviews!

Best,
Priscila and the Doctify Team

Rated 4 out of 5 stars

It is a good app and an interface for…

It is a good app and an interface for patients and providers, but it needs tweaks. The message is not customisable, so recipients are less likely to respond to anonymously standardised messages named 'Doctify' than the consultant they have seen. Also, the provider can not find who has not responded, so they can send reminders if they wish. Customer service is good, so the team has a quick response.

11 February 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your feedback and suggestions on message customisation and response tracking—these insights are invaluable as we work to enhance the platform. Your input is always welcome!

Best,
Priscila and the Doctify Team

Rated 5 out of 5 stars

Streight Forward

Easy to use and streight forward
Very well supported from my onboarding adviser Samantha

24 February 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your feedback!
Doctify team

Rated 5 out of 5 stars

I've been using Doctify for a month

I've been using Doctify for a month , and I'm incredibly impressed with how easy it is to use. The interface is intuitive and clean, making it simple to find the reviews I need. Whether I'm checking reviews for my own career, Doctify makes the process quick and simple. Highly recommend!

20 January 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your great feedback! We're so pleased that you find Doctify intuitive and easy to use. We truly appreciate your recommendation!

Best,
Priscila and the Doctify Team

Rated 5 out of 5 stars

Thank you Doctify group for making a…

Thank you Doctify group for making a good experience for me , your costumer service and support is great

20 February 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you! We're delighted that you had a great experience with Doctify and that our support team met your expectations.
We truly appreciate your feedback!

Best,
Priscila and the Doctify Team

Rated 5 out of 5 stars

I had the pleasure of working with Sveta

I had the pleasure of working with Sveta as my onboarding manager at Doctify, and I couldn't be more pleased with the experience. Her attentiveness and proactive approach made my transition to collecting reviews incredibly smooth. Sveta's expertise ensured that I was up and running quickly, and her guidance was both clear and supportive. Thanks to her, I was able to seamlessly integrate the review system into my workflow, making it both stress-free and highly effective. I truly appreciate her dedication and would highly recommend her to anyone looking for a top-notch onboarding experience.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

I have been with doctify a few months…

I have been with doctify a few months now. Easy to use interface and prompt response from my account manager Sam Senior

18 February 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your feedback! We're so pleased that you find Doctify easy to use and that Sam has been responsive and supportive. We appreciate your support and look forward to continuing to work with you!

Best,
Priscila and the Doctify Team

Rated 5 out of 5 stars

Professional and personable

Sveta has been really professional and personable. Has given me some great tips to optimise my review rates. She gives the impression that she takes her time to help us.

18 February 2025
Unprompted review
Doctify logo

Reply from Doctify

Thank you for your kind words! We’re delighted to hear that Sveta has supported you. It’s great to know her tips have helped optimise your review rates. We truly appreciate your feedback!

Best,
Priscila and the Doctify Team

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