Dobbies Garden Centres - Stockbridge Reviews 34

TrustScore 4 out of 5

4.0

Unit 9, 132 Raeburn Place, EH4 1HG Edinburgh, GB


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Rated 2 out of 5 stars

Poor service. Asked about a product and whether it was available in another Dobbie's store. The assistant said she wasn't sure. She went over to the desk and I followed, thinking she was going to fi... See more

Company replied

Rated 3 out of 5 stars

I found the shop had had the stock all moved round entailing a search for what I wanted and finally having to ask staff where some items had been moved to. The till area is cramped with insuffici... See more

Rated 5 out of 5 stars

A lovely garden centre to visit, very professionally run, always interesting. Very good selection of plants, lots of tips on how to plan and lay out your garden. This year my garden area has been redu... See more

Rated 3 out of 5 stars

There were no staff outside to ask for advice. Several items that I was interested in were not in priced. Nog very inspiring.


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local little dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our cafe. Visit www.dobbies.com to find out more.


Contact info

  • Unit 9, 132 Raeburn Place, EH4 1HG, Edinburgh, United Kingdom

4.0

Great

TrustScore 4 out of 5

34 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Poor service

Poor service. Asked about a product and whether it was available in another Dobbie's store. The assistant said she wasn't sure. She went over to the desk and I followed, thinking she was going to find out for me, but she just started to serve another customer and ignored me.

1 May 2024
Unprompted review
Dobbies Garden Centres - Stockbridge logo

Reply from Dobbies Garden Centres - Stockbridge

Hi Fits,
Thanks for leaving your feedback.
I am sorry to hear about your disappointing experience with the team members in he Stockbridge store on your recent visit.
I have passed your feedback onto the management team to bring this issue to their attention. They will be looking into this matter with a view to making the team aware of how they should be communicating with customers.
If you would like us assist with your original query, can you contact us on customer.service@dobbies.com.
Best wishes, Karen

Rated 5 out of 5 stars

Sitting outside surrounded by plants

Sitting outside surrounded by plants, sipping a perfect one-shot latte and eating a flapjack was bliss. Before I left I couldn’t resist a tray of lavender plants which were a good price and look very healthy. All your staff are so friendly and ready to help.

17 July 2023
Rated 5 out of 5 stars

A lovely garden centre to visit

A lovely garden centre to visit, very professionally run, always interesting. Very good selection of plants, lots of tips on how to plan and lay out your garden. This year my garden area has been reduced in size so appreciate your experience. And a nice cup of coffee.

19 June 2023
Rated 5 out of 5 stars

Attentive

Attentive, knowledgeable staff. Good quality plants that last longer than any supermarket ones.

17 October 2022
Rated 5 out of 5 stars

Friendliest Staff

Staff are delightful. Nothing is too much trouble and they’re so friendly and helpful.
We love Little Dobbies Raeburn Place.

8 August 2022
Rated 5 out of 5 stars

We love a visit to Little Dobbies in…

We love a visit to Little Dobbies in Stockbridge. The staff are so friendly and welcoming. There is a good selection of plants, both outdoor and indoor houseplants and plant related goods. The coffee is lovely too.

25 July 2022
Rated 5 out of 5 stars

Lovely team, beautiful shop

The stockbridge branch is always so lovely. My partner and i have a little routine of nipping in after the market and the staff are so helpful and kind.
My anxiety often stops me from going places often and this shop is totally a safe space for people like me. Would give them ten stars if i could

6 June 2022
Rated 4 out of 5 stars

A bit miffed…

Little Dobbies is a great idea for urban areas and I would have given 5 stars for the shop, the plants and the staff but disappointed that my 20% Dobbies Club Plus discount voucher wasn’t valid in that particular branch of “Little Dobbies” though apparently accepted in others. Helpful and apologetic staff member thought it was something to do with it being the only Little Dobbies in Scotland.

31 May 2022
Rated 5 out of 5 stars

Excellent customer service from Lori…

Visited the Stockbridge Edinburgh store twice this week - the customer service and helpfulness of your assistant, Lori, was the reason I returned to store and spent over £130. Lovely friendly attitude and knew her products too! Will be back again soon (and tell others too!). So many garden centres around to choose from but excellent customer service wins every time with me!

14 May 2022
Unprompted review
Rated 5 out of 5 stars

Great staff

The staff are extremely helpful and friendly - love the shop in Stockbridge, Edinburgh it is just so convenient and an oasis of joy in the city

25 April 2022
Rated 3 out of 5 stars

I found the shop had had the stock all…

I found the shop had had the stock all moved round entailing a search for what I wanted and finally having to ask staff where some items had been moved to.

The till area is cramped with insufficient space to put more than a couple of items on the counter.

The coffee bar 'queuing' doesn't work. Two queues are in operation and one needs to know which to join for placing your order and which to wait for delivery etc..

11 April 2022

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